Six Sigma in banking services: a case study based approach

International Journal of Six Sigma and Competitive Advantage

Volumn 5, Issue 3, 2009, Pages 251-271

  Uprety, Indu ^a  

^a Galgotia s Institute of Management Technology   (India)

Author keywords

Chi square test; define measure analyse improve control methodology; DMAIC methodology; Kruskal Wallis test; Pareto analysis; PMAP; process map; Six Sigma

Indexed keywords

EID: 84862803136     PISSN: 14792494     EISSN: 14792753     Source Type: Journal    
DOI: 10.1504/IJSSCA.2009.028096     Document Type: Article

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