Optimising customer satisfaction by integrating the customer's voice into product development

Proceedings of ICED 2007, the 16th International Conference on Engineering Design

Volumn DS 42, Issue , 2007, Pages

  Abramovici, Michael ^a   Schulte, Stefan ^a  

^a RUHR UNIVERSITY BOCHUM   (Germany)

Author keywords

Customer feedback integration; Digital product validation; House of quality; Marketing; Product development; Product lifecycle management; Prospective and retrospective feedback

Indexed keywords

CUSTOMER FEEDBACK; CUSTOMER REQUIREMENTS; CUSTOMER SATISFACTION INDICES; DIGITAL PRODUCTS; FEEDBACK SYSTEMS; HOUSE OF QUALITY; INTEGRATION APPROACH; METADATA MODEL; MOBILE TELEPHONES; PDM SYSTEM; PRODUCT CONCEPTS; PRODUCT GENERATION; PRODUCT LIFE CYCLE MANAGEMENT; PRODUCT VALIDATION; PROSPECTIVE CUSTOMERS; RESEARCH RESULTS; SOLUTION APPROACH; TECHNICAL PRODUCTS; TEST MODELS;

INTEGRATION; LIFE CYCLE; MARKETING; OPTIMIZATION; PRODUCT DEVELOPMENT; SALES;

CUSTOMER SATISFACTION;

EID: 84862619753     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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