"Second victim" - error, crises and how to get out of it;"second victim"-umgang mit der krise nach dem fehler

Therapeutische Umschau

Volumn 69, Issue 6, 2012, Pages 367-370

  von Laue, Nicoletta ^a   Schwappach, David ^a   Hochreutener, Marc Anton ^a  

^a Stiftung fur Patientensicherheit   (Switzerland)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; BURNOUT; CRISIS THEORY; DEPRESSION; DISTRESS SYNDROME; EMOTIONAL DEPRIVATION; EMOTIONAL STRESS; HARM REDUCTION; HEALTH CARE; HEALTH CARE PERSONNEL; HUMAN; JOB SATISFACTION; MEDICAL ERROR; PATIENT SAFETY; PROFESSIONAL CRISIS; PROFESSIONAL PRACTICE; PSYCHOLOGICAL ASPECT; SELF ESTEEM; VICTIM;

BURNOUT, PROFESSIONAL; CLINICAL COMPETENCE; CRISIS INTERVENTION; DEPRESSIVE DISORDER; EMOTIONS; FOCUS GROUPS; GUILT; HUMANS; MEDICAL ERRORS; PATIENT CARE TEAM; PERSONNEL MANAGEMENT; PHYSICIAN'S ROLE; SOCIAL SUPPORT; STRESS, PSYCHOLOGICAL; SUICIDE; SWITZERLAND;

EID: 84861744383     PISSN: 00405930     EISSN: None     Source Type: Journal    
DOI: 10.1024/0040-5930/a000300     Document Type: Article

References (7)

1. Wu AW. Medical error: the second victim. The doctor who makes the mistake needs help too. BMJ. 2000 Mar 18; 320: 726-7.
2. Schwappach DL, Hochreutener MA, von Laue NC et al. Täter als Op-fer - Konstruktiver Umgang mit Fehlern in Gesundheitsorganisatio-nen. Stiftung für Patientensicher-heit. Schriftenreihe Nr. 3. 2010: 3-65.
3. Schwappach DL, Boluarte TA. The emotional impact of medical error involvement on physicians: a call for leadership and organisational accountability. Swiss Med Weekly. 2009 Jan 10; 139: 9-15. Review.
4. Waterman AD, Garbutt J, Hazel E et al. The emotional impact of medical errors on practicing physicians in the United States and Canada. Jt Comm J Quality Safety 2007 Aug; 33: 467-76.
5. West CP, Huschka MM, Novotny PJ et al. Association of perceived medical errors with resident distress and empathy: a prospective longitudinal study. JAMA 2006 Sep 6; 296: 1071-8.
6. West C P, Tan AD, Habermann TM et al. Association of resident fatigue and distress with perceived medical errors. JAMA. 2009 Sep 23; 302: 1294-300.
7. Jonas K, Stroebe W, Hewstone MR et al. Sozialpsychologie. 5. Aufla-ge. Springer-Verlag GmbH 2002: 75-109.