What is effective GSS facilitation? A qualitative inquiry into participants' perceptions

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn 2002-January, Issue , 2002, Pages 616-627

  De Vreede, G J ^a   Boonstra, J ^a   Niederman, F ^b  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b SAINT LOUIS UNIVERSITY   (United States)

Author keywords

Collaborative software; Management training; Organizing; Process design; Taxonomy; Technology management

Indexed keywords

GROUPWARE; PROCESS DESIGN; TAXONOMIES;

COLLABORATIVE SOFTWARES; CRITICAL SUCCESS FACTOR; GROUP SUPPORT SYSTEMS; MANAGEMENT TRAINING; ORGANIZING; TECHNOLOGY MANAGEMENTS;

DECISION SUPPORT SYSTEMS;

EID: 84860666351     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2002.993942     Document Type: Conference Paper

References (21)

1. ANSON, R., BOSTROM, R., WYNNE, B. (1995), 'An Experiment Assessing GSS and Facilitator Effects on Meeting Outcomes'. Management Science, 41(2), 189-208.
2. BRIGGS, R.O., VREEDE G.J. DE, NUNAMAKER, J.F. JR., TOBEY, D. (2001), 'ThinkLets: Achieving Predictable, Repeatable Patterns of Group Interaction with GSS', Proceedings of the 34th HICSS, Los Alamitos: IEEE Society Press.
3. CLAWSON, V.K., BOSTROM, R.P. (1996), 'Research Driven Facilitation Training for Computer Supported Environments'. Group Decision and Negotiation, No. 1, 7-29.
4. CLAWSON, V.K., BOSTROM, R.P. AND ANSON, R. (1993). 'The Role of the Facilitator in Computer-Supported Meetings.' Small Group Research, 24(4), 547-565.
5. CRESWELL, J.W. (1998), Qualitative Inquiry and Research Design: Choosing Among Five Traditions, Thousand Oaks, CA: Sage.
6. DESANCTIS, G., GALLUPE, R.B. (1987), 'A Foundation for the study of Group Decision Support Systems'. Management Science, 33(5), 589-609.
7. DICKSON, G., LIMAYEM, M., LEE PARTRIDGE J., DESANCTIS, G. (1996), 'Facilitating Computer Supported Meetings: A Cumulative Analysis In A Multiple Criteria Task Environment'. Group Decision and Negotiation, 5(1), 51-72.
8. EDEN, C. (1990). 'The Unfolding Nature of Group Decision Support. In C. Eden, J. Radford (Eds.), Tackling Strategic Problems-The Role of Group Decision Support. Sage.
9. FJERMESTAD, J., HILTZ, S.R. (2000), A Descriptive Evaluation of Group Support Systems Case and Field Studies, Journal of Management Information Systems,17(3).
10. GEORGE, J., DENNIS, A., NUNAMAKER, J. (1992), 'An Experimental Investigation of Facilitation in an EMS Decision Room'. Group Decision and Negotiation, No. 1, 57-70.
11. GRIFFITH, T., FULLER M., NORTHCRAFT G. (1998), 'Facilitator Influence in Group Support Systems'. Information Systems Research, 9(1), 20-36.
12. NIEDERMAN, F., BEISE , C.M., BERANEK, P.M. (1996), 'Issues and Concerns about Computer-Supported Meetings: The Facilitator's Perspective'. MISQ, 20(1), 1-22.
13. NUNAMAKER, J.F. JR., DENNIS, A., VALACICH, J., VOGEL, D., GEORGE, J.F. (1991). Electronic Meeting Systems to Support Group Work, Communications of the ACM, 34(7), 40-61.
14. NUNAMAKER, J.F. JR., VOGEL, D.R., HEMINGER, A., MARTZ, B., GROHOWSKI, R., MCGOFF, C. (1989). Experiences at IBM with GSS, Decision Support Systems, 5(2), 183-196.
15. POST, B.Q. (1993). A Business Case Framework for Group Support Technology, Journal of MIS, 9(3), 7-26.
16. RIEMEN, D.J. (1986), The essential structure of caring interaction: Doing phenomenology, in:Munhall, P.M., Oiler, C.J. (eds), Nursing research: A qualitative perspective, Norwalk, CT: Appleton-Century-Crofts, 85-105.
17. VREEDE, G.J. DE (2001), A Field Study into the Organizational Application of GSS, Journal of Information Technology Cases & Applications, 2(4).
18. VREEDE, G.J. DE, BRUIJN, H. DE (1999), Exploring the Boundaries of Successful GSS Application: Supporting Inter-Organizational Policy Networks, DataBase, 30, 3-4, 111-131.
19. th ECIS, Cork, Ireland, Vol. III, 1266-1285.
20. VREEDE, DE, G.J., BRIGGS, R.O., DUIN, VAN, R., ENSERINK, B. (2000), 'Athletics in Electronic Brainstorming: Asynchronous Electronic Brainstorming in Very Large Groups', Proceedings 33rd HICSS, Los Alamitos: IEEE Computer Society Press.
21. VREEDE, G.J. DE, DAVISON, R., BRIGGS, R.O. (2001), How A Silver Bullet May Lose Its Shine: Learning from Failures with Group Support Systems, working paper, Delft University of Technology.