On the day of surgery: How long does preventable disruption prolong the patient journey?

International Journal of Health Care Quality Assurance

Volumn 25, Issue 4, 2012, Pages 322-342

  Al Hakim, Latif ^a   Gong, Xiao Yan ^a  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

Australia; Coordination; Customer services quality; Disruption; Lean thinking; Operating room; Patient care; Process efficiency; Surgery

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; LENGTH OF STAY; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PERIOPERATIVE PERIOD; STATISTICS; SURGERY; TIME; TOTAL QUALITY MANAGEMENT; WORKFLOW;

COMMUNICATION; CONTINUITY OF PATIENT CARE; EFFICIENCY, ORGANIZATIONAL; HUMANS; LENGTH OF STAY; PATIENT CARE MANAGEMENT; PERIOPERATIVE CARE; PROCESS ASSESSMENT (HEALTH CARE); QUALITY IMPROVEMENT; SURGICAL PROCEDURES, OPERATIVE; TIME FACTORS; WORKFLOW;

EID: 84860365817     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861211221509     Document Type: Article

References (46)

1. Adams, R., Warner, P., Hubbard, B. and Goulding, T. (2004), "Decreasing turnaround time between general surgery cases: a six sigma initiative" in Journal of Nursing Administration, Vol. 34, No. 3, pp. 140-8.
2. Al-Hakim, L. (2008), "Surgical disruption: information quality perspective" in International Journal of Information Quality, Vol. 2, No. 2, pp. 192-204.
3. Al-Hakim, D.L. (2010), "Surgical flow disruption: measurement and impact of stressful events in the operating room" in World Journal of Surgery, Vol. 34, No. 9, pp. 2247-8.
4. Arora, S. and Sevdalis, N. (2010), "Surgical flow disruptions: measurement and impact of stressful events in the operating room" in World Journal of Surgery, Vol. 34, No. 9, pp. 2249-50.
5. Arora, S., Sevdalis, N., Nestel, D., Woloshynowych, M., Darzi, A. and Kneebone, R. (2010a), "The impact of stress on surgical performance: a systematic review of the literature" in Surgery, Vol. 147, No. 3, pp. 318-30.
6. Arora, S., Tierney, T., Sevdalis, N., Aggarwal, R., Nestel, D., Woloshynowych, M., Darzi, A. and Kneebone, R. (2010b), "The imperial stress assessment tool (ISAT): a feasible, reliable and valid approach to measuring stress in the operating room" in World Journal of Surgery, Vol. 34, No. 8, pp. 1756-63.
7. Barnes, R.M. (1980), Motion and Time Study Design and Measurement of Work, 7th ed., Wiley, New York, NY.
8. Buchanan, D. (1998), "Representing process: the contribution of a re-engineering frame" in International Journal of Operations & Production Management, Vol. 18, No. 12, pp. 1163-88.
9. Buchel, D., Marvik, R. and Hallabrin, B. (2010), "Ergonomics of disposable handles for minimally invasive surgery" in Surgical Endoscopy, Vol. 24, pp. 992-1004.
10. Den Boer, K.T., De Wit, L.T., Dankelman, J. and Gouma, D.J. (1999), "Peroperative time-motion analysis of diagnostic laparoscopy with laparoscopic ultrasonography" in British Journal of Surgery, Vol. 86, No. 7, pp. 951-5.
11. Department of Health and Aging (2008), The State of Our Public Hospitals, Department of Health and Ageing, Australian Government, Sydney.
12. Desjardins, F., Cardinal, L., Belzile, E. and McCusker, J. (2008), "Reorganizing nursing work on surgical units: a time-and-motion study" in Nursing Leadership, Vol. 21, No. 3, pp. 26-38.
13. Etchells, E., O'Neill, C. and Bernstein, M. (2003), "Patient safety in surgery: error detection and prevention" in World Journal of Surgery, Vol. 27, No. 8, pp. 936-41.
14. Foote, J.L., Houston, D.J. and North, N.H. (2002), "Betwixt and between: ritual and the management of an ultrasound waiting list" in Health Care Analysis, Vol. 10, No. 4, pp. 357-77.
15. Geryane, M.H., Hanna, G.B. and Cuschieri, A. (2004), "Time-motion analysis of operation theatre time use during laparoscopic cholecystectomy by surgical specialist residents" in Surgical Endoscopy, Vol. 18, pp. 1597-600.
16. Harders, M., Malangoni, M.A., Weight, S. and Sidhu, T. (2006), "Improving operating room efficiency through process redesign" in Surgery, Vol. 140, No. 4, pp. 509-16.
17. Healy, A.N., Primus, C.P. and Koutantji, M. (2007), "Quantifying distraction and interruption in urological surgery" in Quality and Safety in Health Care, Vol. 16, No. 2, pp. 135-40.
18. Healy, A.N., Sevdalis, N. and Vincent, C. (2006), "Measuring intraoperative interference from distraction and interruption observed in the operating theatre" in Ergonomics, Vol. 49, Nos 5/6, pp. 484-512.
19. Henrickson Parker, S., Laviana, A.A., Wadhera, R.K., Wiegmann, D.A. and Sundt, T.M. (2010), "Development and evaluation of an observational tool for assessing surgical flow disruptions and their impact on surgical performance" in World Journal of Surgery, Vol. 34, No. 2, pp. 353-61.
20. Jones, D. and Mitchell, A. (2006), Lean Thinking for the NHS, National Health Service (NHS) Confederation, London.
21. Kable, A., Gibberd, R. and Spigelman, A. (2002), "Adverse events in surgical patients in Australia" in International Journal for Quality in Health Care, Vol. 14, pp. 269-76.
22. Kable, A., Gibberd, R. and Spigelman, A. (2009), "Australian perspective: adverse events in five surgical procedures" in Clinical Governance: An International Journal, Vol. 14, No. 2, pp. 145-55.
23. Kohn, L.T., Corrigan, J.M. and Donaldson, M.S. (2000), To Err is Human: Building a Safer Health System, Institute of Medicine, National Academy Press, Washington, DC, report of the Committee on Quality of Health Care in America.
24. Kumar, S. and Steinebach, M. (2008), "Eliminating US hospital medical errors" in International Journal of Health Care Quality Assurance, Vol. 21, No. 5, pp. 444-71.
25. Leedal, J.M. and Smith, A.F. (2005), "Methodological approaches to anaesthetists' workload in the operating theatre" in British Journal of Anaesthesia, Vol. 94, No. 6, pp. 702-9.
26. McFadden, K.L., Stock, G.N. and Gowen, C.R. (2006), "Exploring strategies for reducing hospital errors" in Journal of Healthcare Management, Vol. 51, No. 2, pp. 123-35.
27. Matern, U. and Koneczny, S. (2007), "Safety, hazards and ergonomics in the operating room" in Surgery Endoscopy, Vol. 21, pp. 1965-9.
28. Monden, Y. (1993), Toyota Production System: An Introduction to Just-In-Time, 2nd ed., Industrial Engineering and Management Press, Norcross, GA.
29. NSW Health Department (2002), Operating Theatre Management Project, NSW Health Department, Sydney.
30. Philips, N.F. (2004), Berry and Kohn's Operating Room Technique, 10th ed., Mosby, St Louis, MO.
31. Reason, J. (2001), Human Error, Cambridge University Press, Cambridge.
32. Reason, J.T., Carthey, J. and De Leval, M.R. (2001), "Diagnosing vulnerable system syndrome: an essential prerequisite to effective risk management" in British Medical Journal, Vol. 10, pp. 21-5.
33. Rebasa, P., Laura Mora, L., Luna, A., Montmany, S., Vallverdú, H. and Navarro, S. (2009), "Continuous monitoring of adverse events: influence on the quality of care and the incidence of errors in general surgery" in World Journal of Surgery, Vol. 33, No. 2, pp. 191-8.
34. Reichhart, A. (2007), "Lean distribution: concepts, contributions, conflicts" in International Journal of Production Research, Vol. 45, No. 19, pp. 5677-3722.
35. Selvaggi, G., Khater, M., Humzah, M., Sultan, K. and Ishak, L. (2010), "Time and motion in cosmetic surgery" in Plastic Surgical Nursing, Vol. 30, No. 1, pp. 14-19.
36. Sevdalis, N., Forrest, D., Undre, S., Darzi, A. and Vincent, C. (2008), "Annoyances, disruptions, and interruptions in surgery: the Disruptions in Surgery Index (DiSI)" in World Journal of Surgery, Vol. 32, No. 8, pp. 1643-50.
37. Taj, S. and Berro, L. (2006), "Application of constrained management and lean manufacturing in developing best practices for productivity improvement in an auto-assembly plant" in International Journal of Productivity and Performance Management, Vol. 55, Nos 3/4, pp. 332-45.
38. Tyler, D.C., Pasquariello, C.A. and Chen, C.H. (2003), Determining Optimum Operating Room Utilization, International Anethesia Research Society, San Francisco, CA.
39. Vijay, V., Kassaz, S. and Refson, J. (2008), "The same day admissions unit for elective surgery: a case study" in International Journal for Health Care Quality Assurance, Vol. 21, No. 4, pp. 374-9.
40. Westwood, N., James-Moor, M. and Cooke, M. (2007), Going Lean in the NHS, Institute for Innovation and Improvement, National Health Service, Warwick.
41. Wiegmann, D.A., Eggman, A.A., ElBardissi, A.W., Henrickson Parker, S. and Sundt, T.M. (2010), "Improving cardiac surgical care: a work systems approach" in Applied Ergonomics, Vol. 41, pp. 701-12.
42. Wiegmann, D.A., ElBardissi, A.W., Dearani, J.A., Daly, R.C. and Sundt, T.M. (2007), "Disruptions in surgical flow and their relationship to surgical errors: an exploratory investigation" in Surgery, Vol. 142, No. 5, pp. 658-65.
43. Wilson, R., Runciman, W., Gibberd, R., Harrison, B., Newby, L. and Hamilton, J. (1995), "The quality in Australian health care study" in The Medicine Journal of Australia, Vol. 163, pp. 458-71.
44. Womack, J.P. and Jones, D.T. (2003), Lean Thinking: Banish Waste and Create Wealth in Your Corporation, The Free Press, New York, NY.
45. Yin, R.K. (2009), Case Study Research: Design and Methods, Sage Publications, Thousand Oaks, CA.
46. Yule, S., Flin, R., Paterson-Brown, S. and Maran, N. (2006), "Non-technical skills for surgeons in the operating room: a review of the literature" in Surgery, Vol. 139, No. 2, pp. 140-9.