Estimating nonresponse bias and mode effects in a mixed-mode survey

International Journal of Market Research

Volumn 53, Issue 5, 2011, Pages

  Lugtig, Peter ^a   Lensvelt Mulders, Gerty J ^b   Frerichs, Remco ^c   Greven, Assyn ^d  

^a UTRECHT UNIVERSITY   (Netherlands)

^b University for the Humanistics   (Netherlands)

^c TeamVier research BV   (Netherlands)

^d Quint result BV   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84860190712     PISSN: 14707853     EISSN: None     Source Type: Journal    
DOI: 10.2501/IJMR-53-5-669-686     Document Type: Article

References (22)

1. AAPOR (2008) Standard Definitions: Final Dispositions of Case Codes and Outcome Reports for Surveys (5th edn). Lenexa, Kansas: American Association for Public Opinion Research.
2. Biemer, P.B. (2001) Non-response bias and measurement bias in a comparison of face to face and telephone interviewing. Journal of Official Statistics, 17, 2, pp. 295-320.
3. Blyth, B. (2008) Mixed mode: the only 'fitness' regime? International Journal of Market Research, 50, 2, pp. 241-266.
4. Cook, T.D., Shadish, W.R. & Wong, V.C. (2008) Three conditions under which experiments and observational studies produce comparable causal estimates: new findings from within-study comparisons. Journal of Policy Analysis and Management, 27, 4, pp. 724-750.
5. Deheji, R.H. & Wahba, S. (2002) Propensity score matching methods for non-experimental causal studies. Review of Economics and Statistics, 84, 1, pp. 151-161.
6. de Leeuw, E.D. (2005) To mix or not to mix data collection modes in surveys. Journal of Official Statistics, 21, 2, pp. 233-255.
7. de Leeuw, E.D. & de Heer, W. (2002) Trends in household survey non-response: a longitudinal and international comparison. In: R.M. Groves, D.A. Dillman, J.L. Eltinge & R.J.A. Little (eds) Survey Non-response. New York: Wiley, pp. 41-54.
8. de Leeuw, E.D. & van der Zouwen, J. (1989) Data quality in telephone and face to face surveys: a comparative meta-analysis. In: R.M. Groves, P.B. Biemer, L.E. Lyberg, J.T. Massey, W.L.I. Nichols & J. Waksberg (eds) Telephone Survey Methodology. New York: Wiley, pp. 283-299.
9. Dillman, D.A. & Christian, L.M. (2005) Survey mode as a source of instability in responses across surveys. Field Methods, 17, 1, pp. 30-52.
10. Dillman, D.A., Phelps, G., Tortora, R., Swift, K., Kohrell, J., Berck, J. & Messer, B.L. (2009) Response rate and measurement differences in mixed-mode surveys using mail, telephone, interactive voice response (IVR) and the internet. Social Science Research, 38, 1, pp. 1-18.
11. Groves, R.M. (2005) Survey Errors and Survey Costs (2nd edn). Hoboken, New Jersey: John Wiley & Sons.
12. Groves, R.M. & Peytcheva, E. (2008) The impact of non-response rates on non-response bias - a meta analysis. Public Opinion Quarterly, 72, 2, pp. 167-189.
13. Heerwegh, D. (2009) Mode differences between face-to-face and web surveys: an experimental investigation of data quality and social desirability effects. International Journal of Public Opinion Research, 21, 1, pp. 111-121.
14. Ho, D.E., Stuart, E., Imai, K. & King, G. (2009) Package 'MatchIt'. Online at: http://cran.r-project.org/web/packages/MatchIt/MatchIt.pdf (accessed 26 October 2010).
15. Iacus, S.M., King, G. & Porro, G. (2009) Matching for Causal Inference Without Balance Checking. Online at: http://gking.harvard.edu/files/abs/cem-abs.shtml (accessed 26 October 2010).
16. Kool, L., Maris, A. & Munck, S.D. (2009) Marktrapportage elektronische communicatie (market report on electronic communication). Netherlands Organisation for the Advancement of Science (TNO).
17. Kreuter, F., Presser, S. & Tourangeau, R. (2008) Social desirability bias in CATI, IVR and web surveys. Public Opinion Quarterly, 72, 5, pp. 847-865.
18. Lee, S. (2006) Propensity score adjustment as a weighting scheme for volunteer panel web surveys. Journal of Official Statistics, 22, 2, pp. 329-349.
19. R Core Development Team (2009) R: a language and environment for statistical computing, version 2.9.1. Vienna, Austria (www.r-project.org).
20. Schonlau, M., van Soest, A., Kapteyn, A. & Couper, M. (2009) Selection bias in web-surveys and the use of propensity scores. Sociological Methods & Research, 37, 3, pp. 291-318.
21. Statistics Netherlands (2009) Statline Database. Voorburg: Statistics Netherlands. Online at: http://statline.cbs.nl (accessed 28 July 2009).
22. Voogt, R.J.J. & Saris, W.E. (2005) Mixed mode designs: finding the balance between non-response bias and mode effects. Journal of Official Statistics, 21, pp. 367-387.