The effectiveness of reminder phone calls on reducing no-show rates in ambulatory care

Nursing Economics

Volumn 29, Issue 5, 2011, Pages 278-282

  Woods, Rebecca ^a  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CLINICAL TRIAL; FEMALE; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; HUMAN; MALE; MIDDLE AGED; MULTICENTER STUDY; OUTPATIENT DEPARTMENT; PUBLIC HOSPITAL; REMINDER SYSTEM; TELEPHONE; UNITED STATES;

ADOLESCENT; ADULT; AGED; APPOINTMENTS AND SCHEDULES; FEMALE; HOSPITALS, VETERANS; HUMANS; MALE; MIDDLE AGED; NEW HAMPSHIRE; OUTPATIENT CLINICS, HOSPITAL; PROGRAM EVALUATION; REMINDER SYSTEMS; TELEPHONE;

EID: 84858984941     PISSN: 07461739     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (9)

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7. Parikh, A., Gupta, K., Wilson, A., Fields, K, Cosgrove, N., & Kostis, J. (2010). The effectiveness of outpatient appointment reminder systems in reducing no-show rates. The American Journal of Medicine, 123(6), 542-548.
8. Ransom, E., Joshi, M., Nash, D., & Ransom, S. (2008). The healthcare quality book: Vision, strategy, and tools (2nd ed.). Chicago: Health Administration Press.
9. Steele, A. (1999). Computer telephony solution reduces no-shows. Health Management Technology, 20(8), 8-10.