Deliberate learning in the frontlines of service organizations

Academy of Management 2008 Annual Meeting: The Questions We Ask, AOM 2008

Volumn , Issue , 2008, Pages

  Ye, Jun ^a   Marinova, Detelina ^b   Singh, Jagdip ^c  

^a UNIVERSITY OF OREGON   (United States)

^b UNIVERSITY OF MISSOURI   (United States)

^c CASE WESTERN RESERVE UNIVERSITY   (United States)

Author keywords

Deliberate learning; Frontline; Service

Indexed keywords

CONCEPTUAL MODEL; CUSTOMER INTERFACES; DELIBERATE LEARNING; FRONTLINE; HEALTHCARE SERVICES; KNOWLEDGE CODIFICATION; LEARNING PROCESS; MULTI-LEVEL; MULTIPHASE MODEL; MULTIPLE SOURCE; PERFORMANCE BENEFITS; SERVICE; SERVICE ORGANIZATIONS; THREE PHASIS;

CUSTOMER SATISFACTION; HEALTH CARE; MODERATORS;

LEARNING SYSTEMS;

EID: 84858392001     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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