How to learn new tasks: Shop floor performance effects of knowledge transfer and performance feedback

Journal of Operations Management

Volumn 30, Issue 3, 2012, Pages 221-236

  Letmathe, Peter ^a   Schweitzer, Marcus ^b   Zielinski, Marc ^b  

^a RWTH AACHEN UNIVERSITY   (Germany)

^b UNIVERSITY OF SIEGEN   (Germany)

Author keywords

Feedback; Knowledge transfer; Learning; Manufacturing

Indexed keywords

COST INFORMATION; CUMULATIVE EFFECTS; EXPERIMENTAL STUDIES; EXPLICIT KNOWLEDGE; FEEDBACK MECHANISMS; INDUSTRIAL PRODUCTION; KNOWLEDGE TRANSFER; LEARNING; MANUFACTURING TASKS; PERFORMANCE EFFECT; PERFORMANCE FEEDBACK; PERFORMANCE IMPACT; PERFORMANCE INDICATORS; SELF-OBSERVATION; SHOP FLOOR; TASK PERFORMANCE;

BENCHMARKING; FEEDBACK; MANUFACTURE;

KNOWLEDGE MANAGEMENT;

EID: 84858160115     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2011.11.001     Document Type: Article

References (106)

1. P.S. Adler, and K.B. Clark Behind the learning curve: a sketch of the learning process Management Science 37 3 1991 267 281
2. J.R. Aiello, and K.J. Kolb Electronic performance monitoring and social context: impact on productivity and stress Journal of Applied Psychology 80 3 1995 339 353
3. M. Alavi, and D.E. Leidner Review: knowledge management and knowledge management systems: conceptual foundations and research issues MIS Quarterly 25 1 2001 107 136 (Pubitemid 33738451)
4. F. Andrasik, and J.S. Heimberg Self-management procedures L.M. Frederikson, Handbook of Organizational Behavior Management 1982 Wiley New York 219 247
5. E.P. Antonacopoulou The paradoxical nature of the relationship between training and learning Journal of Management Studies 38 3 2001 327 350
6. L. Argote, and P. Ingram Knowledge transfer: a basis for competitive advantage in firms Organizational Behavior and Human Decision Processes 82 1 2000 150 169
7. C. Argyris, and D.A. Schön Organizational Learning 1978 Addison-Wesley Reading
8. D. Ariely, A. Kamenica, and D. Prelec Man's search for meaning: the case of Legos Journal of Economic Behavior & Organization 67 3-4 2008 671 677
9. Y. Arzi, and A. Shtub Learning and forgetting in mental and mechanical tasks: a comparative study IIE Transactions 29 9 1997 759 768
10. R. Atkinson, S. Derry, A. Renkl, and D. Wortham Learning from examples: instructional principles from the worked examples research Review of Educational Research 70 2 2000 181 214 (Pubitemid 33232413)
11. E.M. Baker Managing human performance J.M. Juran, F.M. Gryna, Juran's Quality Control Handbook 1988 McGraw-Hill New York 10.1 10.61
12. W.K. Balzer, M.E. Doherty, and R. O'Connor Jr. Effects of cognitive feedback on performance Psychological Bulletin 106 3 1989 410 433
13. A. Bandura Aggression: a social learning analysis 1973 Prentice-Hall Englewood Cliffs
14. R.D. Banker, G. Potter, and R.G. Schroeder Reporting manufacturing performance measures to workers: an empirical study Journal of Management Accounting Research 5 1993 33 55
15. H. Bapuji, and M. Crossan From questions to answers: reviewing organizational research Management Learning 35 4 2004 397 417 (Pubitemid 40097135)
16. E. Bendoly, K. Donohue, and K.L. Schultz Behavior in operations management: assessing recent findings and revisiting old assumptions Journal of Operations Management 24 6 2006 737 752 (Pubitemid 44791677)
17. S.E. Bonner Judgment and Decision Making in Accounting 2008 Pearson Education Upper Saddle River
18. J. Bortz, G.A. Lienert, and K. Boehnke Verteilungsfreie Methoden in der Biostatistik, 3. Auflage 2008 Springer Heidelberg
19. D.J. Campbell, and K. Gingrich The interactive effects of task complexity and participation on task performance: a field experiment Organizational Behavior and Human Decision Processes 38 2 1986 162 180
20. R.H. Chenhall Reliance on manufacturing performance measures, total quality management and organizational performance Management Accounting Research 8 2 1997 187 206 (Pubitemid 127169084)
21. R.H. Chenhall, and D. Morris The impact of structure, environment, and interdependence on the perceived usefulness of management accounting systems Accounting Review 61 1 1986 16 35
22. M.T.H. Chi, N. de Leeuw, M.H. Chiu, and C. Lavancher Eliciting self-explanations improves understanding Cognitive Science 18 3 1994 439 477
23. S.J. Daniel, and W.D. Reitsperger Linking quality strategy with management control systems: empirical evidence from Japanese industry Accounting, Organizations and Society 16 7 1991 601 618
24. T.H. Davenport, and L. Prusak Working Knowledge: How Organizations Manage What They Know 2000 Harvard Business School Press Boston
25. T. Davila, and M. Wouters Management accounting in the manufacturing sector: managing costs at the design and production stages C.S. Chapman, A.G. Hopwood, M.D. Shields, Handbook of Management Accounting Research vol. 2 2007 Elsevier Amsterdam 831 858
26. E.L. Deci Effects of externally mediated rewards on intrinsic motivation Journal of Personality and Social Psychology 18 1 1971 105 115
27. E.L. Deci Notes on the theory and metatheory of intrinsic motivation Organizational Behavior and Human Performance 15 1 1975 130 145
28. J.M. Dutton, and A. Thomas Treating progress functions as a managerial opportunity Academy of Management Review 9 2 1984 235 247
29. P.C. Earley, G.B. Northcraft, C. Lee, and T.R. Lituchy Impact of process and outcome feedback on the relation of goal setting to task performance Academy of Management Journal 33 1 1990 87 105
30. A.C. Edmondson, A.B. Winslow, R.M.J. Bohmer, and G.P. Pisano Learning how and learning what: effects of tacit and codified knowledge on performance improvement following technology adoption Decision Sciences 34 2 2003 197 223 (Pubitemid 37260955)
31. M.D. Enos, M.T. Kehrhahn, and A. Bell Informal learning and the transfer of learning: how managers develop proficiency Human Resource Development Quarterly 14 4 2003 369 387
32. M.J. Eppler, and J. Mengis The concept of information overload: a review of literature from organization science, accounting, marketing, MIS, and related disciplines Information Society 20 5 2004 325 344 (Pubitemid 39454128)
33. M. Erez Feedback: a necessary condition for the goal setting-performance relationship Journal of Applied Psychology 62 5 1977 624 627
34. K.A. Ericsson, and N. Charness Expert performance: its structure and acquisition American Psychologist 49 8 1994 725 747 (Pubitemid 24976709)
35. K. Ferdows Transfer of changing production know-how Production and Operations Management 15 1 2006 1 9 (Pubitemid 43835646)
36. C.M. Fiol, and M.A. Lyles Organizational learning Academy of Management Review 10 4 1985 803 813
37. J. Fisher Use of nonfinancial performance measures Journal of Cost Management 6 1 1992 31 38
38. G. Foster, and C.T. Horngren JIT: cost accounting and cost management issues Management Accounting 68 12 1987 19 25
39. J.R. Frederickson, S.A. Peffer, and J. Pratt Performance evaluation judgments: effects of prior experience under different performance evaluation schemes and feedback frequencies Journal of Accounting Research 37 1 1999 151 167
40. T.D. Fry, D.C. Steele, and B.A. Saladin The use of management accounting systems in manufacturing International Journal of Production Research 36 2 1998 503 525 (Pubitemid 128565063)
41. S.C. Goh Managing effective knowledge transfer: an integrative framework and some practice implications Journal of Knowledge Management 6 1 2002 23 30
42. L.R. Goldberg Simple models or simple process? Some research on clinical judgment American Psychologist 23 7 1968 483 496
43. M. Gredler Learning and Instruction: Theory into Practice 5th ed. 2005 Pearson Education Upper Saddle River
44. A.K. Gupta, and V. Govindarajan Knowledge flows within multinational corporations Strategic Management Journal 21 4 2000 109 122
45. M.R. Haas, and M.T. Hansen Different knowledge, different benefits: toward a productivity perspective on knowledge sharing in organizations Strategic Management Journal 28 11 2007 1133 1153 (Pubitemid 47608095)
46. M. Hahn, R. Lawson, and Y.G. Lee The effects of time pressure and information load on decision quality Psychology and Marketing 9 5 1992 365 378
47. M.T. Hansen The search-transfer problem: the role of weak ties in sharing knowledge across organization subunits Administrative Science Quarterly 44 1 1999 82 111
48. X. Huang, M.M. Kristal, and R.G. Schroeder Linking learning and effective process implementation to mass customization capability Journal of Operations Management 26 6 2008 714 729
49. D.R. Ilgen, C.D. Fisher, and M.S. Taylor Consequences of individual feedback on behavior in organizations Journal of Applied Psychology 64 4 1979 349 371
50. R. Indjejikian, and D. Nanda Dynamic incentives and responsibility accounting Journal of Accounting and Economics 27 2 1999 177 201
51. A.C. Inkpen, and A. Dinur Knowledge management processes and international joint ventures Organization Science 9 4 1998 454 468
52. K. Ishikawa What is Total Quality Control? The Japanese Way 1985 Prentice-Hall Englewood Cliffs
53. C.D. Ittner, and D.F. Larcker Determinants of performances measure choices in worker incentive plans Journal of Labor Economics 20 2 2002 S58 S90
54. W. Ives, B. Torrey, and C. Gordon Knowledge sharing is a human behavior D. Morey, M. Maybury, B. Thuraisingham, Knowledge Management: Classic and Contemporary Works 2002 MIT Press Cambridge 99 129
55. S. Jönsson, and A. Grönlund Life with a sub-contractor: new technology and management accounting Accounting, Organizations and Society 13 5 1988 512 532
56. B. Kogut, and U. Zander Knowledge of the firm, combinative capabilities, and the replication of technology Organization Science 3 3 1992 383 397
57. M.A. Lapré, A.S. Mukherjee, and L.N. Van Wassenhove Behind the learning curve: linking learning activities to waste reduction Management Science 46 5 2000 597 611
58. M.A. Lapré, and L.N. Van Wassenhove Creating and transferring knowledge for productivity improvement in factories Management Science 47 10 2001 1311 1325 (Pubitemid 34192843)
59. D. Leonard, and W. Swap Deep smarts Harvard Business Review 82 9 2004 88 97
60. D.Z. Levin Organizational learning and the transfer of knowledge: an investigation of quality improvement Organization Science 11 6 2000 630 647
61. G. Li, and S. Rajagopalan Process improvement, quality, and learning effects Management Science 44 11 1998 1517 1532 (Pubitemid 128617768)
62. J. Lind Control in world class manufacturing - a longitudinal case study Management Accounting Research 12 1 2001 41 74 (Pubitemid 33654811)
63. E. Locke, and G. Latham Goal Setting Theory and Task Performance 1990 Prentice Hall New York
64. A.M. Lillis Managing multiple dimensions of manufacturing performance Accounting, Organizations and Society 27 6 2002 497 529
65. P.F. Luckett, and I.R.C. Eggleton Feedback and management accounting: a review of research into behavioural consequences Accounting, Organizations and Society 16 4 1991 371 394
66. J.M. Mackay, and J.J. Elam A comparative study of how experts and novices use a decision aid to solve problems in complex knowledge domains Information System Research 3 2 1992 150 172
67. A.S. Maiga, and F.A. Jacobs Antecedents and consequences of quality performance Behavioral Research in Accounting 17 2005 111 131
68. C.C. Manz Self-Leadership: toward an expanded theory of self-influence processes in organizations Academy of Management Review 11 3 1986 585 600
69. C.C. Manz, and H.P. Sims Jr. Self-management as a substitute for leadership: a social learning theory perspective Academy of Management Review 5 3 1980 361 367
70. C.C. Manz, and H.P. Sims Jr. Vicarious learning: the influence of modeling on organizational behavior Academy of Management Review 6 1 1981 105 113
71. C.C. Manz, and H.P. Sims Jr. Leading workers to lead themselves: the external leadership of self-managing work teams Administrative Science Quarterly 32 1 1987 106 128
72. J. March, and H. Simon Organizations 1958 Wiley New York
73. C.J. McNair Interdependence and control: traditional vs. activity-based responsibility accounting Journal of Cost Management in the Manufacturing Industry 4 1990 15 24
74. Q. McNemar Option-attitude methodology Psychological Bulletin 43 4 1946 289 374
75. A.S. Mukherjee, M.A. Lapré, and L.N. Van Wassenhove Knowledge driven quality improvement Management Science 44 11 1998 S35 S49
76. J. Nadler, L. Thompson, and L. van Boven Learning negotiation skills: four models of knowledge creation and transfer Management Science 49 4 2003 529 540
77. A. Neely, M. Gregory, and K. Platts Performance measurement system design: a literature review and research agenda International Journal of Operations and Production Management 15 4 1995 80 116 (Pubitemid 39046837)
78. D.A. Nembhard, and N. Osothsilp An empirical comparison of forgetting models IEEE Transactions on Engineering Management 48 3 2001 283 291 (Pubitemid 32933088)
79. I. Nonaka The knowledge creating company Harvard Business Review 69 6 1991 96 104
80. I. Nonaka, and H. Takeuchi The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation 1995 Oxford University Press New York
81. I. Nonaka, and G. von Krogh Tacit knowledge and knowledge conversion: controversy and advancement in organizational knowledge creation theory Organization Science 20 3 2009 635 652
82. Özkan, G.F.; Gaimon, C.; Kavadias, S.; 2007. Knowledge management strategies for product and process design teams. Working paper, Georgia Institute of Technology, College of Management.
83. C.A. O'Reilly Individual and information overload in organizations: is more necessarily better? Academy of Management Journal 23 4 1980 684 696
84. R.A. Peterson On the use of college students in social science research: insights from a second-order meta-analysis Journal of Consumer Research 28 3 2001 450 461 (Pubitemid 33403469)
85. M. Polanyi The tacitdimension 1966 Routledge and Kegan Paul Ltd. London
86. J.D. Politis Dispersed leadership predictor of knowledge acquisition Proceedings of the 2nd European Conference on Knowledge Management Bled 2005 449 458
87. J.A. Raelin A model of work-based learning Organization Science 8 6 1997 563 578 (Pubitemid 128021583)
88. D. Rasch, L.R. Verdooren, and J.I. Gowers Planung und Auswertung von Versuchen und Erhebungen, 2. Auflage 2007 Oldenbourg München
89. A. Reber The Penguin Dictionary of Psychology 2nd ed. 1995 Penguin Books New York
90. R. Ribeiro, and H. Collins The bread-making machine: tacit knowledge and two types of action Organization Studies 28 9 2007 1417 1433
91. A.G. Schick, L.A. Gordon, and S. Haka Information overload: a temporal approach Accounting, Organizationsand Society 15 3 1990 199 220
92. K.A. Schröder Mitarbeiterorientierte Gestaltung des unternehmensinternen Wissenstransfers: Identifikation von Einflussfaktoren am Beispiel von Projektteams 2003 Deutscher Universitäts-Verlag Wiesbaden
93. K.L. Sim, and L.N. Killough The performance effects of complementarities between manufacturing practices and management accounting systems Journal of Management Accounting Research 10 1998 325 346
94. D.J. Skyrme Developing a knowledge strategy: from management to leadership D. Morey, M. Maybury, B. Thuraisingham, Knowledge Management: Classic and Contemporary Works 2002 MIT Press Cambridge 61 83
95. D. Sole, and A. Edmondson Situated knowledge and learning in dispersed teams British Journal of Management 13 Special issue 2002 S17 S34
96. D.L. Stone, and E.F. Stone The effects of feedback consistency and feedback favorability on self-perceived task competence and perceived feedback accuracy Organizational Behavior and Human Decision Processes 36 2 1985 167 185
97. K.M. Sutcliffe, and K.E. Weick Information overload revisited G.P. Hodgkinson, W.H. Starbuck, The Oxford Handbook of Organizational Decision Making 2008 Oxford University Press Oxford 56 75
98. G. Szulanski Exploring internal stickiness: impediments to the transfer of best practice within the firm Strategic Management Journal 17 1996 27 43
99. R.J. Torraco Integrating learning with working: a reconception of the role of workplace learning Human Resource Development Quarterly 10 3 1999 249 270
100. W. Tsai Knowledge transfer in intraorganizational networks: effects of network position and absorptive capacity on business unit innovation and performance Academy of Management Journal 44 5 2001 996 1004
101. W. Tsai Social structure of "coopetition" within a multiunit organization: coordination, competition, and intraorganizational knowledge sharing Organization Science 13 2 2002 179 190
102. H. Tsoukas Do we really understand tacit knowledge? M. Easterby-Smith, M. Lyles, The Blackwell Handbook of Organizational Learning and Knowledge Management 2003 Blackwell Oxford 410 427
103. D.M. Upton, and B. Kim Alternative methods of learning and process improvement in manufacturing Journal of Operations Management 16 1 1998 1 20 (Pubitemid 128393967)
104. M. Ward, and J. Sweller Structuring effective worked examples Cognition and Instruction 7 1 1990 1 39
105. A. Woolfolk Educational Psychology 9th ed. 1998 Pearson Education Upper Saddle River
106. U. Zander, and B. Kogut Knowledge and the speed of transfer and imitation of organizational capabilities: an empirical test Organization Science 6 1 1995 76 92