Risk-aware service level agreement design for enterprise information systems

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2012, Pages 4552-4561

  Hedwig, Markus ^a   Malkowski, Simon ^b   Neumann, Dirk ^a  

^a UNIVERSITY OF FREIBURG   (Germany)

^b GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COSTS; DECISION MAKING; QUALITY OF SERVICE; RISK ASSESSMENT; RISK MANAGEMENT;

COST OF OPERATIONS; CUSTOMER REQUIREMENTS; ENTERPRISE INFORMATION SYSTEM; OPERATION STRATEGY; SERVICE LEVEL AGREEMENTS; SUSTAINABLE BUSINESS; SYSTEM COMPLEXITY; SYSTEM MANAGEMENT;

INFORMATION SYSTEMS;

EID: 84857985836     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2012.509     Document Type: Conference Paper

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