Using Continuous Process Improvement Methodology to Standardize Nursing Handoff Communication

Journal of Pediatric Nursing

Volumn 27, Issue 2, 2012, Pages 168-173

  Klee, Kristi ^a   Latta, Linda ^a   Davis Kirsch, Sallie ^a   Pecchia, Maria ^b  

^a SEATTLE CHILDREN S HOSPITAL   (United States)

^b Mary Bridge Children's Hospital   (United States)

Author keywords

Nursing report; Nursing shift handoff; PDCA; Process improvement; Shift handoff

Indexed keywords

ARTICLE; CLINICAL NURSING RESEARCH; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; NURSING STAFF; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PERSONNEL MANAGEMENT; PROGRAM DEVELOPMENT; STANDARD; TOTAL QUALITY MANAGEMENT;

CLINICAL NURSING RESEARCH; COMMUNICATION; HUMANS; NURSING STAFF, HOSPITAL; PATIENT CARE TEAM; PERSONNEL STAFFING AND SCHEDULING; PROCESS ASSESSMENT (HEALTH CARE); PROGRAM DEVELOPMENT; TOTAL QUALITY MANAGEMENT;

EID: 84857120914     PISSN: 08825963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pedn.2011.08.005     Document Type: Article

References (16)

1. Adamski P. Implement a handoff communications approach. Nursing Management 2007, 38:10-12.
2. Anderson C.D., Mangino R.R. Nurse shift report, who says you can't talk in front of the patient?. Nursing Administration Quarterly 2006, 7:112-122.
3. Anthony M.K., Preuss G. Models of care: The influence of nurse communication on patient safety. Nursing Economics 2002, 20:209-215.
4. Berkenstadt H., Haviv Y., Tuval A., Shemesh Y., Megrill A., Perry A., et al. Improving handoff communications in critical care: Utilizing simulation-based training toward process improvement in managing patient risk. Chest 2008, 134:158-162.
5. Cahill J. Patient's perceptions of bedside handovers. Journal of Clinical Nursing 1998, 7:351-359.
6. Dracup K., Morris P.E. Passing the torch: The challenge of handoffs. American Journal of Critical Care 2008, 17:95-97.
7. Ishikawa K. What is total quality control?. The Japanese Way. Translated by David J. Lu 1985, 56-61. Prentice-Hall, Inc., Englewood Cliffs, NJ.
8. Joint Commission on Accreditation of Healthcare. (2005). Improving America's Hospitals, A Report on Quality and Safety, (pp. 1--139). Retrieved from http://www.Jointcommissionreport.org.
9. Kerr M.P. A qualitative study of shift handover practice and function from a socio-technical perspective. Journal of Advanced Nursing 2002, 37:9.
10. Liker J. The Toyota way 2004, McGraw Hill, New York, NY.
11. McFetridge B., Gillespie M., Goode D., Melby V. An exploration of the handover process of critically ill patients between staff from the emergency department and intensive care unit. British Association of Critical Care Nursing 2007, 12:9.
12. Mikos K. Monitoring handoffs for standardization. Nursing Management 2007, 38:16-20.
13. Runy L.A. Patient handoffs. Hospital Health Network 2008, 82:40-42.
14. Ryan E., Steinmiller E. Modeling family-centered pediatric nursing care: strategies for shift report. Journal of Specialist Pediatric Nursing 2004, 9:123-128. 134.
15. Spear S. Decoding the DNA of the Toyota production system 1999, 97-106. Harvard Business Review, September-October.
16. Wolf Z.R. Learning the professional jargon of nursing during change of shift report. Holistic Nursing Practice 1989, 4:78-83.