Internet and e-mail use in ENT: A survey of patient usage and satisfaction

European Archives of Oto-Rhino-Laryngology

Volumn 269, Issue 3, 2012, Pages 1051-1054

  Shaw, B ^a   Farboud, A ^b   Trinidade, A ^b   Kothari, P ^b  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

^b LUTON AND DUNSTABLE HOSPITAL   (United Kingdom)

Author keywords

Communication; E mail; Healthcare information; Internet

Indexed keywords

ACCESS TO INFORMATION; ARTICLE; E-MAIL; FEMALE; HEALTH CARE PERSONNEL; HEALTH SURVEY; HUMAN; INFORMATION SERVICE; INTERNET; MAJOR CLINICAL STUDY; MALE; MEDICAL INFORMATION; OTORHINOLARYNGOLOGY; PATIENT ASSESSMENT; PATIENT SATISFACTION; PRIORITY JOURNAL; QUESTIONNAIRE;

AMBULATORY CARE FACILITIES; ELECTRONIC MAIL; FEMALE; GREAT BRITAIN; HUMANS; INTERNET; MALE; MIDDLE AGED; OTOLARYNGOLOGY; PATIENT SATISFACTION; QUESTIONNAIRES; RETROSPECTIVE STUDIES;

EID: 84857063741     PISSN: 09374477     EISSN: 14344726     Source Type: Journal    
DOI: 10.1007/s00405-011-1773-x     Document Type: Article

References (10)

1. Office for National Statistics (2011) Internet Access household and individuals. 2010 Statistical Bulletin. http://www.statistics.gov.uk/pdfdir/ iahi0810.pdf. Accessed 17 Feb 2011
2. L Baker TH Wagner S Singer MK Bundorf 2003 Use of the Internet and e-mail for health care information: results from a national survey JAMA 289 18 2400 2406 12746364 10.1001/jama.289.18.2400
3. P Neelapala SK Duvvi G Kumar BN Kumar 2008 Do gynaecology outpatients use the Internet to seek health information? A questionnaire survey J Eval Clin Pract 14 2 300 304 18324935 10.1111/j.1365-2753.2007.00854.x
4. Rogers SN, Rozek A, Aleyaasin N, Promod P, Lowe D (2011) Internet use among head and neck cancer survivors in the North West of England. Br J Oral Maxillofac Surg [Epub ahead of print]
5. E Coiera 1996 The Internet's challenge to health care provision BMJ 312 7022 3 4 8555856 10.1136/bmj.312.7022.3 1:STN:280:DyaK287jsF2jsw%3D%3D
6. GK Berland MN Elliott LS Morales JI Algazy RL Kravitz MS Broder DE Kanouse JA Muñoz JA Puyol M Lara KE Watkins H Yang EA McGlynn 2001 Health information on the Internet: accessibility, quality, and readability in English and Spanish JAMA 285 20 2612 2621 11368735 10.1001/jama.285.20.2612 1:STN:280:DC%2BD3Mzhslyhtw%3D%3D
7. A Rokade PK Kapoor S Rao V Rokade KT Reddy BN Kumar 2002 Has the internet overtaken other traditional sources of health information? Questionnaire survey of patients attending ENT outpatient clinics Clin Otolaryngol Allied Sci 27 6 526 528 12472525 10.1046/j.1365-2273.2002.00621.x 1:STN:280: DC%2BD38jhtFSntQ%3D%3D
8. P Tassone C Georgalas NN Patel E Appleby B Kotecha 2004 Do otolaryngology out-patients use the internet prior to attending their appointment? J Laryngol Otol 118 1 34 38 14979970 10.1258/002221504322731600
9. J Car A Sheikh 2004 Email consultations in health care: 1-scope and effectiveness BMJ 329 7463 435 438 15321902 10.1136/bmj.329.7463.435
10. Office of National Statistics (2011) Use of ICT at home. 2007 Statistical Bulletin. http://www.statistics.gov.uk/cci/nugget.asp?id=1710. Accessed 12 July 2011