Refining square-root safety staffing by expanding erlang C

Operations Research

Volumn 59, Issue 6, 2011, Pages 1512-1522

  Janssen, A J E M ^a   Van Leeuwaarden, J S H ^a   Zwart, Bert ^b  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b Georgia Institute of Technology   (United States)

Author keywords

Call centers; Corrected diffusion approximations; QED regime

Indexed keywords

CALL CENTERS; CONSTRAINT SATISFACTION PROBLEMS; CORRECTED DIFFUSION APPROXIMATIONS; COST MINIMIZATION; EMPIRICAL FACTS; LARGE CUSTOMER; QED REGIME; SQUARE-ROOT; STAFFING LEVEL;

COMPUTER APPLICATIONS; OPERATIONS RESEARCH;

PERSONNEL SELECTION;

EID: 84855309135     PISSN: 0030364X     EISSN: 15265463     Source Type: Journal    
DOI: 10.1287/opre.1110.0991     Document Type: Article

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