Drivers of satisfaction and dissatisfaction for overseas service customers: A critical incident technique approach

Australasian Marketing Journal

Volumn 20, Issue 1, 2012, Pages 97-107

  Bianchi, Constanza ^a   Drennan, Judy ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Higher education; International services; International students; Inward internationalisation; Overseas consumers

Indexed keywords

EID: 84855209952     PISSN: 14413582     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ausmj.2011.08.004     Document Type: Article

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