Development of a primary care physician task list to evaluate clinic visit workflow

BMJ Quality and Safety

Volumn 21, Issue 1, 2012, Pages 47-53

  Wetterneck, Tosha B ^a,b,c   Lapin, Jamie A ^b   Krueger, Daniel J ^b   Holman, G Talley ^d   Beasley, John W ^a   Karsh, Ben Tzion ^a,b,c  

^a UNIVERSITY OF WISCONSIN SCHOOL OF MEDICINE AND PUBLIC HEALTH   (United States)

^b University of Wisconsin Madison   (United States)

^c UNIVERSITY OF WISCONSIN MADISON   (United States)

^d University of Louisville   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CAREGIVER; ELECTRONIC MEDICAL RECORD; EVALUATION; FAMILY MEDICINE; HEALTH CARE FACILITY; HUMAN; INSTRUMENT VALIDATION; MEDICAL STUDENT; PATIENT CARE; PATIENT INFORMATION; PRIMARY MEDICAL CARE; PROFESSIONAL PRACTICE; TASK PERFORMANCE; WORKFLOW;

CHECKLIST; HUMANS; OFFICE VISITS; PHYSICIANS, PRIMARY CARE; PRIMARY HEALTH CARE; TASK PERFORMANCE AND ANALYSIS; WISCONSIN; WORKFLOW;

EID: 84355166683     PISSN: 20445415     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmjqs-2011-000067     Document Type: Article

References (30)

1. The World Health Report. Primary health care - now more than ever. 2008. http://www.who.int/whr/2008/en/index.html (accessed Jun 2011).
2. McGlynn EA, Asch SM, Adams J, et al. The quality of health care delivered to adults in the United States. N Engl J Med 2003;348:2635-45. (Pubitemid 36741592)
3. Schoen C, Osborn R, How SK, et al. In chronic condition: experiences of patients with complex health care needs, in eight countries. Health Aff (Millwood) 2008;28:w1-16.
4. Schoen C, Osborn R, Doty MM, et al. A survey of primary care physicians in eleven countries, 2009: perspectives on care, costs, and experiences. Health Aff (Millwood) 2009;28:w1171-83.
5. Carrier E, Gourevitch MN, Shah NR. Medical homes challenges in translating theory into practice. Med Care 2009;47:714-22.
6. Nutting PA, Miller WL, Crabtree BF, et al. Initial lessons from the first national demonstration project on practice transformation to a Patient-centered Medical Home. Ann Fam Med 2009;7:254-60.
7. Ludwick DA, Douchette J. Adopting electronic medical records in primary care: lessons learned from health information systems implementation experience in seven countries. Int J Med Inform 2009;78:22-31.
8. Mitchell E, Sullivan F. A descriptive feast but an evaluative famine: systematic review of published articles on primary care computing during 1980-97. BMJ 2001;322:279-82. (Pubitemid 32178556)
9. Schoen C, Osborn R, Huynh PT, et al. On the front lines of care: primary care doctors' office systems, experiences and views in seven countries. Health Aff (Millwood) 2006;25:w555-71. (Pubitemid 44871703)
10. Centers for Medicare & Medicaid Services (CMS), HHS. Medicare and Medicaid programs: electronic health record incentive program. Final rule. Fed Regist 2010;75:44313-588.
11. Himmelstein DU, Wright A, Woolhandler S. Hospital computing and the costs and quality of care: a national study. Am J Med 2010;123:40-6.
12. Linder JA, Ma J, Bates DW, et al. Electronic health record use and the quality of ambulatory care in the United States. Arch Intern Med 2007;167:1400-5. (Pubitemid 47052439)
13. Zhou L, Soran CS, Jenter CA, et al. The relationship between electronic health record use and quality of care over time. J Am Med Inform Assoc 2009;16:457-64.
14. Devine EB, Hansen RN, Wilson-Norton JL, et al. The impact of computerized provider order entry on medication errors in a multispecialty group practice. J Am Med Inform Assoc 2010;17:78-84.
15. Crosson JC, Ohman-Strickland PA, Hahn KA, et al. Electronic medical records and diabetes quality of care: results from a sample of family medicine practices. Ann Fam Med 2007;5:209-15. (Pubitemid 46889997)
16. Karsh B. Clinical practice improvement and redesign: how change in workflow can be supported by clinical decision support. Rockville, Maryland: Agency for Healthcare Research and Quality, 2009. AHRQ Publication No. 09-0054-EF.
17. Sittig DF, Singh H. Eight rights of safe electronic health record use. JAMA 2009;302:1111-13.
18. Sittig DF, Wright A, Osheroff JA, et al. Grand challenges in clinical decision support. J Biomed Inform 2008;41:387-92. (Pubitemid 351324197)
19. Battisto D, Pak R, Vander Wood MA, et al. Using a task analysis to describe nursing work in acute care patient environments. J Nurs Adm 2009;39:537-47.
20. Weinger MB, Herndon OW, Zornow MH, et al. An objective methodology for task analysis and workload assessment in anesthesia providers. Anesthesiology 1994;80:77-92. (Pubitemid 24033607)
21. Zheng K, Haftel HM, Hirschl RB, et al. Quantifying the impact of health IT implementations on clinical workflow: a new methodological perspective. J Am Med Inform Assoc 2010;17:454-61.
22. Niazkhani Z, Pirnejad H, Berg M, et al. The impact of computerized provider order entry systems on inpatient clinical workflow: a literature review. J Am Med Inform Assoc 2009;16:539-49.
23. Carayon P, Schoofs Hundt A, Karsh BT, et al. Work system design for patient safety: the SEIPS model. Qual Saf Health Care 2006;15(Suppl 1):i50-8. (Pubitemid 46009830)
24. Kirwan B, Ainsworth L. A guide to task analysis. London: Taylor &Francis, 1992.
25. Bickley LS. Bates' guide to physical examination and history taking. 9th edn. Philadelphia, PA: Lippincott, Williams & Wilkins, 2008.
26. LeBlond R, Brown D, DeGowin R. DeGowin's diagnostic examination. 9th edn. New York: McGraw-Hill Companies, Inc., 2008.
27. Braun JA, Howard DR, Pondy LR. The Physician's associate - a task analysis. Am J Public Health 1973;63:1024-8.
28. Shachak A, Hadas-Dayagi M, Ziv A, et al. Primary care physicians'use of an electronic medical record system: a cognitive task analysis. J Gen Intern Med 2008;24:341-8.
29. Johnson KB, FitzHenry F. Case report: activity diagrams for integrating electronic prescribing tools into clinical workflow. J Am Med Inform Assoc 2006;13:391-5. (Pubitemid 43947626)
30. Boyatzis RE. Transforming thematic analysis: thematic analysis and code development. Thousand Oaks, California: New Sage, 1998.