메뉴 건너뛰기




Volumn 18, Issue 12, 2011, Pages 1246-1254

Learning from accident and error: Avoiding the hazards of workload, stress, and routine interruptions in the emergency department

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DISASTER MEDICINE; DISASTER PLANNING; EMERGENCY WARD; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; POPULATION DYNAMICS; PRIORITY JOURNAL; PROCESS MODEL; STRESS MANAGEMENT; WORKLOAD;

EID: 83655203244     PISSN: 10696563     EISSN: 15532712     Source Type: Journal    
DOI: 10.1111/j.1553-2712.2011.01231.x     Document Type: Article
Times cited : (30)

References (47)
  • 1
    • 85052440163 scopus 로고
    • Operating at the sharp end: The complexity of human error
    • Bogner B.S. ed. Hillsdale, NJ: Lawrence Earlbaum
    • Cook RI, Woods DD,. Operating at the sharp end: the complexity of human error. In:, Bogner BS, ed. Human Error in Medicine. Hillsdale, NJ: Lawrence Earlbaum, 1994, pp 255-310.
    • (1994) Human Error in Medicine , pp. 255-310
    • Cook, R.I.1    Woods, D.D.2
  • 3
    • 0009960743 scopus 로고
    • The Vulnerable System: An Analysis of the Tenerife Air Disaster
    • Roberts K.H. ed. New York, NY: MacMillan
    • Weick KE,. The Vulnerable System: An Analysis of the Tenerife Air Disaster. In:, Roberts KH, ed. New Challenges to Understanding Organizations. New York, NY: MacMillan, 1993, pp 173-98.
    • (1993) New Challenges to Understanding Organizations , pp. 173-198
    • Weick, K.E.1
  • 6
    • 0001312143 scopus 로고
    • Threat-rigidity effects in organizational behavior: A multi-level analysis
    • Staw BM, Sandelands LE, Dutton JE,. Threat-rigidity effects in organizational behavior: a multi-level analysis. Admin Sci Q. 1981; 26: 501-24.
    • (1981) Admin Sci Q. , vol.26 , pp. 501-524
    • Staw, B.M.1    Sandelands, L.E.2    Dutton, J.E.3
  • 7
    • 0036017978 scopus 로고    scopus 로고
    • Disaster dynamics: Understanding the role of stress and interruptions in organizational collapse
    • Rudolph JW, Repenning NR,. Disaster dynamics: understanding the role of stress and interruptions in organizational collapse. Admin Sci Q. 2002; 47: 1-30.
    • (2002) Admin Sci Q. , vol.47 , pp. 1-30
    • Rudolph, J.W.1    Repenning, N.R.2
  • 9
    • 0033845904 scopus 로고    scopus 로고
    • Overcrowding in the nation's emergency departments: Complex causes and disturbing effects
    • Derlet RW, Richards JR,. Overcrowding in the nation's emergency departments: complex causes and disturbing effects. Ann Emerg Med. 2000; 35: 63-8. (Pubitemid 30659729)
    • (2000) Annals of Emergency Medicine , vol.35 , Issue.1 , pp. 63-68
    • Derlet, R.W.1    Richards, J.R.2
  • 10
    • 0002494442 scopus 로고    scopus 로고
    • Emergency crews worry as hospitals say, 'No vacancy.'
    • Available at:. Accessed Sep 18, 2011
    • Goldberg C,. Emergency crews worry as hospitals say, 'No vacancy.' New York Times. Available at:. Accessed Sep 18, 2011.
    • New York Times
    • Goldberg, C.1
  • 12
    • 85015546307 scopus 로고    scopus 로고
    • Emergency department overcrowding
    • Zwemer FL,. Emergency department overcrowding. Ann Emerg Med. 2000; 36: 279.
    • (2000) Ann Emerg Med. , vol.36 , pp. 279
    • Zwemer, F.L.1
  • 14
    • 33749043001 scopus 로고    scopus 로고
    • Crisis in the emergency department
    • DOI 10.1056/NEJMp068194
    • Kellermann AL,. Crisis in the emergency department. N Engl J Med. 2006; 355: 1300-3. (Pubitemid 44465457)
    • (2006) New England Journal of Medicine , vol.355 , Issue.13 , pp. 1300-1303
    • Kellermann, A.L.1
  • 15
    • 0033757786 scopus 로고    scopus 로고
    • Emergency department workplace interruptions: Are emergency physicians "interrupt-driven" and "multitasking"?
    • Chisholm CD, Collison EK, Nelson DR, Cordell WH,. Emergency department workplace interruptions: are emergency physicians "interrupt-driven" and "multitasking"? Acad Emerg Med. 2000; 7: 1239-43.
    • (2000) Acad Emerg Med. , vol.7 , pp. 1239-1243
    • Chisholm, C.D.1    Collison, E.K.2    Nelson, D.R.3    Cordell, W.H.4
  • 16
    • 77955909567 scopus 로고    scopus 로고
    • The roles of MDs and RNs as initiators and recipients of interruptions in workflow
    • Brixey JJ, Robinson DJ, Turley JP, Zhang J,. The roles of MDs and RNs as initiators and recipients of interruptions in workflow. Int J Med Informat. 2010; 79: e109-e15.
    • (2010) Int J Med Informat. , vol.79
    • Brixey, J.J.1    Robinson, D.J.2    Turley, J.P.3    Zhang, J.4
  • 17
    • 0034922001 scopus 로고    scopus 로고
    • Work interrupted: A comparison of workplace interruptions in emergency departments and primary care offices
    • DOI 10.1067/mem.2001.115440
    • Chisholm CD, Dornfeld AM, Nelson DR, Cordell WH,. Work interrupted: a comparison of workplace interruptions in emergency departments and primary care offices. Ann Emerg Med. 2001; 38: 146-51. (Pubitemid 32702280)
    • (2001) Annals of Emergency Medicine , vol.38 , Issue.2 , pp. 146-151
    • Chisholm, C.D.1    Dornfeld, A.M.2    Nelson, D.R.3    Cordell, W.H.4
  • 18
    • 0003413171 scopus 로고    scopus 로고
    • Kohn L. Corrigan J. Donaldson M. (eds). Washington, DC: National Academies Press
    • Kohn L, Corrigan J, Donaldson M, (eds). To Err is Human: Building a Safer Health System. Washington, DC: National Academies Press, 1999.
    • (1999) To Err Is Human: Building A Safer Health System
  • 19
    • 0024561321 scopus 로고
    • Mental health, job satisfaction, and job stress among general practitioners
    • Cooper C, Rout U, Faragher B,. Mental health, job satisfaction, and job stress among general practitioners. BMJ. 1989; 298: 366-70. (Pubitemid 19052634)
    • (1989) British Medical Journal , vol.298 , Issue.6670 , pp. 366-370
    • Cooper, C.L.1    Rout, U.2    Faragher, B.3
  • 20
    • 83655175548 scopus 로고    scopus 로고
    • Sea of lies
    • Available at:. Accessed Sep 18, 2011
    • Barry J,. Sea of lies. Newsweek. Available at:. Accessed Sep 18, 2011.
    • Newsweek
    • Barry, J.1
  • 21
  • 22
    • 0009964432 scopus 로고
    • The Vincennes incident: Another player on the stage?
    • Roberts NC, Dotterway KA,. The Vincennes incident: another player on the stage? Def Anal. 1995; 11: 31-45.
    • (1995) Def Anal. , vol.11 , pp. 31-45
    • Roberts, N.C.1    Dotterway, K.A.2
  • 24
    • 0001877823 scopus 로고    scopus 로고
    • Tactical decision making under stress: History and overview
    • Cannon-Bowers J.A. Salas E. eds. Washington, DC: American Psychological Association
    • Collyer SC, Malecki GS,. Tactical decision making under stress: history and overview. In:, Cannon-Bowers JA, Salas E, eds. Making Decisions Under Stress: Implications for Individual and Team Training. Washington, DC: American Psychological Association, 1998, pp 3-15.
    • (1998) Making Decisions under Stress: Implications for Individual and Team Training , pp. 3-15
    • Collyer, S.C.1    Malecki, G.S.2
  • 25
    • 0002534297 scopus 로고
    • Stress and thought processes
    • Goldberger S. Breznitz S. eds. New York, NY: Free Press
    • Mandler G,. Stress and thought processes. In:, Goldberger S, Breznitz S, eds. Handbook of Stress. New York, NY: Free Press, 1982, pp 88-164.
    • (1982) Handbook of Stress , pp. 88-164
    • Mandler, G.1
  • 26
    • 0002598412 scopus 로고
    • Switching cognitive gears: From habits of mind to active thinking
    • Louis MR, Sutton RI,. Switching cognitive gears: from habits of mind to active thinking. Human Relations. 1991; 44: 55-76.
    • (1991) Human Relations. , vol.44 , pp. 55-76
    • Louis, M.R.1    Sutton, R.I.2
  • 29
    • 83655175544 scopus 로고    scopus 로고
    • The carbon bathtub
    • Kunzig R,. The carbon bathtub. Nat Geograph. 2009; 216: 26-9.
    • (2009) Nat Geograph. , vol.216 , pp. 26-29
    • Kunzig, R.1
  • 30
    • 0000362106 scopus 로고    scopus 로고
    • Bathtub dynamics: Initial results of a systems thinking inventory
    • DOI 10.1002/sdr.198
    • Booth-Sweeney L, Sterman JD,. Bathtub dynamics: initial results of a systems thinking inventory. Sys Dynam Rev. 2000; 16: 249-86. (Pubitemid 33689390)
    • (2000) System Dynamics Review , vol.16 , Issue.4 , pp. 249-286
    • Sweeney, L.B.1    Sterman, J.D.2
  • 31
    • 67649125250 scopus 로고
    • The consumption concept in economic theory
    • Boulding KE,. The consumption concept in economic theory. Am Econ Rev. 1945; 35: 1-14.
    • (1945) Am Econ Rev. , vol.35 , pp. 1-14
    • Boulding, K.E.1
  • 32
    • 0002052350 scopus 로고
    • Fixation errors: Failures to revise situation assessment in dynamic and risky systems
    • Colombo G. de Bustamante A.S. eds. Amsterdam: Kluwer
    • De Keyser V, Woods DD,. Fixation errors: failures to revise situation assessment in dynamic and risky systems. In:, Colombo G, de Bustamante AS, eds. Systems Reliability Assessment. Amsterdam: Kluwer, 1990, pp 231-51.
    • (1990) Systems Reliability Assessment , pp. 231-251
    • De Keyser, V.1    Woods, D.D.2
  • 35
    • 0032184756 scopus 로고    scopus 로고
    • Pertinence generation in radiological diagnosis: Spreading activation and the nature of expertise
    • Raufaste E, Eyrolle H, Marine C,. Pertinence generation in radiological diagnosis: spreading activation and the nature of expertise. Cognitive Sci. 1998; 22: 517-46. (Pubitemid 128180562)
    • (1998) Cognitive Science , vol.22 , Issue.4 , pp. 517-546
    • Raufaste, E.1    Eyrolle, H.2    Marine, C.3
  • 36
    • 0000319978 scopus 로고
    • The relation of strength of stimulus to rapidity of habit formation
    • Yerkes RM, Dodson JD,. The relation of strength of stimulus to rapidity of habit formation. J Comp Neurolog Psychology. 1908; 18: 459-82.
    • (1908) J Comp Neurolog Psychology. , vol.18 , pp. 459-482
    • Yerkes, R.M.1    Dodson, J.D.2
  • 37
    • 84965395470 scopus 로고
    • Organizational stress, job satisfaction and job performance: Where do we go from here?
    • Sullivan SE, Bhagat RS,. Organizational stress, job satisfaction and job performance: where do we go from here? J Manage. 1992; 18: 353.
    • (1992) J Manage. , vol.18 , pp. 353
    • Sullivan, S.E.1    Bhagat, R.S.2
  • 38
    • 0016312114 scopus 로고
    • Physiological activity and detection: The effects of attentional requirements and the prediction of performance
    • Coles MG,. Physiological activity and detection: the effects of attentional requirements and the prediction of performance. Biol Psychol. 1974; 2: 113-25.
    • (1974) Biol Psychol. , vol.2 , pp. 113-125
    • Coles, M.G.1
  • 40
    • 84970473633 scopus 로고
    • Yerkes-Dodson: A law for all seasons
    • Teigen KH,. Yerkes-Dodson: a law for all seasons. Theory Psych. 1994; 4: 525-47.
    • (1994) Theory Psych. , vol.4 , pp. 525-547
    • Teigen, K.H.1
  • 42
    • 33745934708 scopus 로고    scopus 로고
    • Institute of Medicine. Washington, DC: National Academies Press
    • Institute of Medicine. Hospital-based Emergency Care At the Breaking Point. Washington, DC: National Academies Press, 2006.
    • (2006) Hospital-based Emergency Care at the Breaking Point
  • 43
    • 35349012096 scopus 로고    scopus 로고
    • Free fall - A case study of resilience, its degradation, and recovery, in an emergency department
    • Hollnagel E. Rigaud E. eds. Juan-les-Pins, France: Mines Paris Les Presses
    • Wears RL, Perry SJ,. Free fall-a case study of resilience, its degradation, and recovery, in an emergency department. In:, Hollnagel E, Rigaud E, eds. 2nd International Symposium on Resilience Engineer. Juan-les-Pins, France: Mines Paris Les Presses, 2006, pp 325-32.
    • (2006) 2nd International Symposium on Resilience Engineer , pp. 325-332
    • Wears, R.L.1    Perry, S.J.2
  • 45
    • 0002810129 scopus 로고    scopus 로고
    • Organizing for high reliability: Processes of collective mindfulness
    • Sutton R.I. Staw B.M. eds. Stamford, CT: JAI Press
    • Weick KE, Sutcliffe KM, Obstfeld D,. Organizing for high reliability: processes of collective mindfulness. In:, Sutton RI, Staw BM, eds. Research in Organizational Behavior. Stamford, CT: JAI Press, 1999, pp 81-123.
    • (1999) Research in Organizational Behavior , pp. 81-123
    • Weick, K.E.1    Sutcliffe, K.M.2    Obstfeld, D.3
  • 47
    • 85045160577 scopus 로고
    • The collapse of sensemaking in organizations: The Mann Gulch disaster
    • Weick KE,. The collapse of sensemaking in organizations: the Mann Gulch disaster. Administrative Sci Q. 1993; 38: 628-52.
    • (1993) Administrative Sci Q. , vol.38 , pp. 628-652
    • Weick, K.E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.