Evaluating mid-level ERP software

Journal of Computer Information Systems

Volumn 45, Issue 1, 2004, Pages 38-46

  Fisher, Dorothy M ^a   Kiang, Melody Y ^b   Fisher, Steven A ^b   Chi, Robert T ^b  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

Enterprise Resource Planning (ERP); Mid level ERP

Indexed keywords

BEST-VALUE PACKAGES; DATA ENVELOPMENT ANALYSIS (DEA); MID-LEVEL ERP; NON-SUBJECTIVE ASSESSMENT;

COMPUTER SOFTWARE; DATA REDUCTION; DECISION SUPPORT SYSTEMS; FINANCE; INFORMATION TECHNOLOGY; MARKETING; RISK ASSESSMENT;

ENTERPRISE RESOURCE PLANNING;

EID: 8344264011     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (42)

1. Al-Faraj, T.N., A.S. Alidi, and K.A. Bu-Bshait. "Evaluation of Bank Branches by Means of Data Envelopment Analysis," International Journal of Operations & Production Management, 13:9, 1993, pp. 45-52.
2. Al-Shammari, M. "A Multi-criteria Data Envelopment Analysis Model for Measuring the Productive Efficiency of Hospitals," International Journal of Operation and Production Management, 19:9-10, 1999, pp. 879-890.
3. Apshankar, K. "Enterprise Resource Planning and Web Services," Web Services Architect, April 17, 2002. http://www.webservicesarchitect.com/ content/articles/ apshankar01.asp. Accessed on November 3, 2003.
4. Athanassopoulos, A.D. and S.P. Curran. "A Comparison of Data Envelopment Analysis and Artificial Neural Networks as Tools for Assessing the Efficiency of Decision Making Units," Journal of the Operational Research Society, 47:8, 1996, pp. 1000-1016.
5. Banker, R.D., A. Charnes, and W.W. Cooper. "Models for Estimating Technical and Scale Efficiencies in Data Envelopment Analysis," Management Science, 30:9, 1984, pp. 35-44.
6. Banker, R.D., D.M. Datar, and C.F. Kemerer. "A Model to Evaluate Variables Impacting the Productivity of Software Maintenance Projects," Management Science, 37:1, 1991, pp. 1-18.
7. Bennett, W. "Big Risk for Small Fry," CIO Magazine, May 15, 2000. http://www.ciop.com/archive/051500_fine. Html. Accessed on November 3, 2003.
8. Brooks, L. and S. Zeltmann. "SAP: Enterprise System and Training Model," Journal of Computer Information Systems, Summer 1998, pp. 60-64.
9. Burleson, D. "An Insider's View of Selecting an ERP Vendor," TechRepublic, September 2001. http://techrepublic.com.com/5100-6313-1040161. html. Accessed on November 3, 2003.
10. Buxbaum, P. "Will SAP and Microsoft Duke It Out for Mid-market Dominance?" SearchEBusiness.com. August 19, 2002. http://searchcio. techtarget.com/originalContent/0,289142,sid19_gci845210,00.html. Accessed on November 4, 2003.
11. Charnes, A., W.W. Cooper, Z. Huang, and D.B. Sun. "Polyhedral Cone-Ratio DEA Models with Illustrative Application to Large Commercial Banks," Journal of Econometrics, 46, 1990, pp. 73-91.
12. Charnes, A., W.W. Cooper, and E. Rhodes. "Measuring the Efficiency of Decision Making Units," European Journal of Operations Research, 2, 1979, pp. 429-222.
13. Charnes, A., W.W. Cooper, Q.L. Wei, and Z.M. Huang. "Cone Ratio Data Envelopment Analysis and Multi-Objective Programming," International Journal of System Sciences, 30:7, 1991, pp. 1099-1118.
14. Chatzoglou, P.D. and A.C. Soteriou. "A DEA Framework to Assess the Efficiency of the Software Requirements Capture and Analysis Process," Decision Science, 30:2, 1999, pp. 503-531.
15. Chilingerian, J. and H.D. Sherman. "Managing Physician Efficiency and Effectiveness in Providing Hospital Services," Health Services Management Resources, 3:1, 1990, pp. 3-15.
16. Dyson, R.G. and E. Thanassoulis. "Reducing Weight Flexibility in Data Envrlopment Analysis," Journal of Operations Reserach Quarterly, 39, 1988, pp. 563-576.
17. Fisher, D.M. and B.D. Sun. "Software Evaluation: LAN-based E-mail," Journal of Computer Information Systems, 34:2, 1995-1996, pp. 21-25.
18. Fox, T.L., C.S. Guynes, V.R. Prybutok, and J. Windsro. "Maintaining Quality in Information Systems," Journal of Computer Information Systems, 76, Fall 1999, pp. 76-80.
19. Gale, S.F. "For ERP Success, Create a Culture Change," Workforce, September 2002, pp. 88-92.
20. Harreld, H. "ERP Targets Midmarket," InfoWorld, October 21, 2002. http://www.computerworld.com/softwaretopics/erp/story/0,10801,75339,00. html. Accessed on November 3, 2003.
21. Hitt, L.M., D.J. Wu, and X. Zhou. "ERP Investment: Business Impact and Productivity Measures," Journal of Management Information systems, 191, 2002, pp. 71-98.
22. Jones, R.A. "Spotlight on Midlevel ERP Software," Journal of Accountancy, May 2002, pp. 24-47.
23. Joro, T., P. Korhonen, and J. Wallenius. "Structural Comparison of Data Envelopment Analysis and Multiple Objective Linear Programming," Management Science, 44:7, 1998, pp. 962-970.
24. Kornbluth, J.S.H. "Analyzing Policy Effectiveness Using Cone Restricted Data Envelopment Analysis," Journal of the Operational Research Society, 42:12, December 1991, pp. 1097-1104.
25. Liebowitz, J. "Information Systems: Success or Failure?" Journal of Computer Information Sytems, Fall 1999, pp. 17-26.
26. Mahmood, M.A., K.J. Pettingell, and A.I. Shaskevich. "Measuring Productivity of Software Projects: A Data Envelopment Analysis Approach," Decision Sciences, 27:1, 1996, pp. 57-80.
27. Mandal, P. and A. Gunasekaran. "Issues in Implementing ERP: A Case Study," European Journal of Operational Research, 146, 2003, pp. 274-283.
28. Maniadakis, N. and E. Thanassoulis. "Assessing Productivity Changes in UK Hospitals Reflecting Technology and Input Prices," Applied Economics, 32:12, 2000, pp. 1575-1589.
29. McMullen, P. and R. Strong. "Selection of Mutual Funds using Data Envelopment Analysis," Journal of Business and Economic Studies, 4:1, 1998, pp. 1-12.
30. Overby, S. "This Could be the Start of Something Small," CIO Magazine, February 15, 2003. http://www.clo.com/archive/021503/erp_content.html. Accessed on November 3, 2003.
31. Oz, E. and J.J. Sosik. "Why Information Systems Projects are Abandoned: A Leadership and Communication Theory and Exploratory Study," Journal of Computer Information Systems, Fall 2000, pp. 66-77.
32. Paradi, J.C., D.N. Reese, and D. Rosen. "Applications of DBA to Measure the Efficiency of Software Production at Two Large Canadian Banks," Annals of Operations Research, 73, 1997, pp. 91-115.
33. Pendharkar, C.P., M. Khosrowpour, and J.A. Rodger. "Application of Bayesian Network Classifiers and Data Envelopment Analysis for Mining Breast Cancer Patterns," Journal of Computer Information Systems, 127, Summer 2000, pp. 127-130.
34. Schefczyk, M. "Opewrational Performance of Airlines: An Extension of Traditional Measurement Paradigms," Strategic Management Journal, 14, 1993, pp. 301-317.
35. Sherman, H.D. and G. Ladino. "Managing Bank Productivity Using Data Envelopment Analysis," Interfaces, 25:2, 1995, pp. 60-73.
36. Songini, M.L. "ERP Effort Sinks Agilent Revenue," Computerworld, August 26, 2002, pp. 1, 12.
37. Soteriou, A. and S. Zenios. "Operations, Quality and Profitability in the Provision of Banking Services," Management Science, 45:9, 1999, pp. 1221-1238.
38. Sun, D.B. and L.G. Gong. "Performance Evaluation of New Production Operations," Applications of Management Science, 7, 1993, pp. 99-113.
39. Thanassoulis, E. "Data Envelopment Analysis and Its Use in Banking," Interfaces, 29:3, 1999, pp. 1-13.
40. Trick, M. "Data Envelopment Analysis for Consultants." http://mat.gsia.cmu.edu/dea.html. Accessed on March 1, 2004.
41. Umble, E.J., R.R. Haft and M.M. Umble. "Enterprise Resource Planning: Implementation Procedures and Critical Success Factors," European Journal of Operational Research, 146, 2003, pp. 241-257.
42. Wong, W-H.B. and I.E. Beasely. "Restricting Weight Flexibility in Data Envelopment Analysis," Journal of Operations Research, 41, 1990, pp. 829-835.