Enhancing production performance and customer performance through Total Quality Management (TQM): Strategies for competitive advantage

Procedia - Social and Behavioral Sciences

Volumn 24, Issue , 2011, Pages 1650-1662

  Agus, Arawati ^a   Hassan, Za'faran ^b  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

^b UNIVERSITI TEKNOLOGI MARA   (Malaysia)

Author keywords

Customer related performance; Production performance; Strategic competitive advantage and structural equation modeling (SEM); Total Quality Management (TQM)

Indexed keywords

EID: 81055125653     PISSN: 18770428     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1016/j.sbspro.2011.09.019     Document Type: Conference Paper

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