Tailoring VA Primary Care to Women Veterans: Association With Patient-Rated Quality and Satisfaction

Women's Health Issues

Volumn 21, Issue 4, 2011, Pages S112-S119

  Washington, Donna L ^a,b   Bean Mayberry, Bevanne ^a,b   Mitchell, Michael N ^a   Riopelle, Deborah ^a   Yano, Elizabeth M ^a,c  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; CONTROLLED STUDY; FEMALE; GENDER; HEALTH CARE QUALITY; HUMAN; MAJOR CLINICAL STUDY; MALE; MULTILEVEL ANALYSIS; PERCEPTION; PRIMARY MEDICAL CARE; SATISFACTION; SKILL; VETERAN; ADOLESCENT; AGED; ARTICLE; HEALTH CARE SURVEY; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PUBLIC HOSPITAL; STANDARD; UNITED STATES; WOMEN'S HEALTH;

ADOLESCENT; ADULT; AGED; FEMALE; HEALTH CARE SURVEYS; HOSPITALS, VETERANS; HUMANS; MIDDLE AGED; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE; UNITED STATES; WOMEN'S HEALTH; YOUNG ADULT;

EID: 80155188584     PISSN: 10493867     EISSN: 18784321     Source Type: Journal    
DOI: 10.1016/j.whi.2011.04.004     Document Type: Article

References (32)

1. Agency for Healthcare Research and Quality (AHRQ). (2008). CAHPS Health Plan Survey 4.0: Adult Commercial Instrument, CAHPS¯ Health Plan Survey and Reporting Kit 2008. Rockville, MD. Available: http://www.cahps.ahrq.gov/.
2. Anderson, R.T., Weisman, C.S., Camacho, F., Scholle, S.H., Henderson, J.T., Farmer, D.F., Women's satisfaction with their ongoing primary health care services: A consideration of visit-specific and period assessments. Health Services Research 42 (2007), 663–681.
3. Anderson, R.T., Weisman, C.S., Scholle, S.H., Henderson, J.T., Oldendick, R., Camacho, F., Evaluation of the quality of care in the Clinical Care Centers of the National Centers of Excellence in Women's Health. Women's Health Issues 12 (2002), 309–326.
4. Bean-Mayberry, B.A., Chang, C.H., McNeil, M.A., Whittle, J., Hayes, P.M., Scholle, S.H., Patient satisfaction in women's clinics versus traditional primary care clinics in the Veterans Administration. Journal of General Internal Medicine 18 (2003), 175–181.
5. Bean-Mayberry, B., Yano, E.M., Bayliss, N., Navratil, J., Weisman, C.S., Scholle, S.H., Federally funded comprehensive women's health centers: Leading innovation in women's healthcare delivery. Journal of Women's Health 16 (2007), 1281–1290.
6. Bean-Mayberry, B.A., Yano, E.M., Caffrey, C.D., Altman, L., Washington, D.L., Organizational characteristics associated with the availability of women's health clinics for primary care in the Veterans Health Administration. Military Medicine 172 (2007), 824–828.
7. Cope, J.R., Yano, E.M., Lee, M.L., Washington, D.L., Determinants of contraceptive availability at medical facilities in the Department of Veterans Affairs. Journal of General Internal Medicine 21 (2006), S33–S39.
8. Department of Veterans Affairs, VA Information Resource Center. (2010). Medical SAS outpatient dataset. Available: http://www.virec.research.va.gov. Accessed November 29, 2010.
9. Department of Veterans Affairs, VA Information Resource Center. (2010). National patient care database (NPCD). Available: http://www.virec.research.va.gov. Accessed November 1, 2010.
10. Department of Veterans Affairs, Veterans Health Administration. (2010, May 21). VHA handbook 1330.1, Health care services for women veterans. Available: http://www1.va.gov/. Accessed November 24, 2010.
11. Hall, J.A., Milburn, M.A., Epstein, A.M., A causal model of health status and satisfaction with medical care. Medical Care 31 (1993), 84–94.
12. Henderson, J.T., Weisman, C.S., Women's patterns of provider use across the lifespan and satisfaction with primary care coordination and comprehensiveness. Medical Care 43 (2005), 826–833.
13. Henderson et al. (2005).
14. Liu, C.F., Chapko, M., Bryson, C.L., Burgess, J.F. Jr., Fortney, J.C., Perkins, M., et al. Use of outpatient care in Veterans Health Administration and Medicare among veterans receiving primary care in community-based and hospital outpatient clinics. Health Services Research 45 (2010), 1268–1286.
15. Muthén, L.K., Muthén, B.O., Mplus Version 5.1. 2009, Muthén & Muthén, Los Angeles, CA.
16. National Committee for Quality Assurance. HEDIS protocol for administering CAHPS 20H survey. 1999, HEDIS, Washington, DC.
17. Raudenbush, S.W., Bryk, A.S., Hierarchical linear models: Applications and data analysis methods (advanced quantitative techniques in the social sciences). 2001, Sage, Thousand Oaks, CA.
18. Scholle, S.H., Weisman, C.S., Anderson, R., Weitz, T., Freund, K.M., Binko, J., Women's satisfaction with primary care: A new measurement effort from the PHS National Centers of Excellence in Women's Health. Women's Health Issues 10 (2000), 1–9.
19. Scholle, S.H., Weisman, C.S., Anderson, R.T., Camacho, F., The development and validation of the primary care satisfaction survey for women. Women's Health Issues 14 (2004), 35–50.
20. Seelig, M.D., Yano, E.M., Bean-Mayberry, B., Lanto, A.B., Washington, D.L., Availability of gynecologic services in the Department of Veterans Affairs. Women's Health Issues 18 (2008), 167–173.
21. U.S. General Accounting Office. Actions needed to ensure that female veterans have equal access to VA benefits. Pub. No. GAO/HRD-82–98. 1982, Author, Washington, DC.
22. U.S. General Accounting Office. VA health care for women: Despite progress, improvements needed. Pub. No. GAO/HRD-92–93. 1992, Author, Washington, DC.
23. U.S. General Accounting Office. VA health care for women, progress made in providing services to women veterans. Pub. No. GAO/HEHS-99–38. 1999, Author, Washington, DC.
24. Washington, D.L., Caffrey, C., Goldzweig, C., Simon, B., Yano, E.M., Availability of comprehensive women's health care through Department of Veterans Affairs Medical Centers. Women's Health Issues 13 (2003), 50–54.
25. Washington, D.L., Yano, E.M., Simon, B., Sun, S., To use or not to use—What influences why women veterans choose VA healthcare?. Journal of General Internal Medicine 21:Suppl 3 (2006), S11–S18.
26. Washington, D.L., Yano, E.M., Goldzweig, C., Simon, B., VA emergency health care for women: Condition—Critical or stable?. Women's Health Issues 16 (2006), 133–138.
27. Washington, D.L., Kleimann, S., Michelini, A.N., Kleimann, K.M., Canning, M., Women veterans’ perceptions and decision-making about VA health care. Military Medicine 172 (2007), 812–817.
28. Washington, D.L., Sun, S., Canning, M., Creating a sampling frame for population-based veteran research: Coverage and overlap of VA and non-VA databases. Journal of Rehabilitation Research & Development 47 (2010), 763–771.
29. Yano, E.M., Washington, D.L., Goldzweig, C., Caffrey, C., Turner, C., The organization and delivery of women's health care in Department of Veterans Affairs Medical Centers. Women's Health Issues 13 (2003), 55–61.
30. Yano, E.M., Goldzweig, C., Canelo, I., Washington, D.L., Diffusion of innovation in women's health care delivery: The Department of Veterans Affairs’ adoption of women's health clinics. Women's Health Issues 16 (2006), 226–235.
31. Yano, E.M., Washington, D.L., Bean-Mayberry, B., Impact of practice structure on the quality of care for women veterans (final report). 2008, VA HSR&D Center of Excellence for the Study of Healthcare Provider Behavior, Sepulveda, CA.
32. Yano, E.M., Hayes, P., Wright, S., Schnurr, P., Lipson, L., Bean-Mayberry, B., et al. Integration of women veterans into VA quality improvement research efforts: What researchers need to know. Journal of General Internal Medicine 25:Suppl 1 (2010), 56–61.