When meanings blur, do differences matter? Initiatives for improving the quality

Journal of Integrated Care

Volumn 19, Issue 3, 2011, Pages 5-22

  El Ansari, Walid ^a  

^a UNIVERSITY OF GLOUCESTERSHIRE   (United Kingdom)

Author keywords

Continuity of care; Coordination of care; Health care; Partnerships; Quality improvement; Team working

Indexed keywords

EID: 80055093340     PISSN: 14769018     EISSN: None     Source Type: Journal    
DOI: 10.1108/14769011111148122     Document Type: Article

References (142)

1. American Academy of Pediatrics, Committee on Children with Disabilities (1997), "General principles in the care of children and adolescents with genetic disorders and other chronic health conditions, American Academy of Pediatrics, Committee on children with disabilities", Pediatrics, Vol. 99, pp. 643-4.
2. Bachrach, L.L. (1981), "Continuity of care for chronic mental patients: a conceptual analysis", American Journal of Psychiatry, Vol. 138 No. 11, pp. 1449-56. (Pubitemid 11030315)
3. Becker, M.H., Drachman, R.H. and Kirscht, J.P. (1972), "Predicting mothers' compliance with pediatric medical regimens", Journal of Pediatrics, Vol. 81, pp. 843-54.
4. Behrman, R.E. (2001), "Postgraduate education for pediatricians", Pediatrics, Vol. 107, pp. 553-7.
5. Bertakis, K.D., Helms, L.J., Azari, R., Callahan, E.J., Robbins, J.A. and Miller, J. (1999), "Differences between family physicians' and general internists' medical charges", Medical Care, Vol. 37 No. 1, pp. 78-82.
6. Bice, T.W. and Boxerman, S.B. (1977), "A quantitative measure of continuity of care", Medical Care, Vol. 15 pp. 347-9. (Pubitemid 8096246)
7. Billings, J. and Teicholz, N. (1990), "Data watch: uninsured patient in District of Columbia hospitals", Health Affairs, Vol. 9, pp. 158-65.
8. Bindman, J., Johnson, S., Szmukler, G., Wright, S., Kuipers, E., Thornicroft, G., Bebbington, P. and Leese, M. (2000), "Continuity of care and clinical outcome: a prospective cohort study", Social Psychiatry and Psychiatric Epidemiology, Vol. 35 No. 6, pp. 242-7. (Pubitemid 30441262)
9. Blankfield, R.P., Kelly, R.B., Alemagno, S.A. and King, C.M. (1990), "Continuity of care in a family practice residency program: impact on physician satisfaction", The Journal of Family Practice, Vol. 31, pp. 69-73. (Pubitemid 20221221)
10. Brook, R.H., McGlynn, E.A. and Cleary, P.D. (1996), "Measuring quality of care: part 2 of 6", New England Journal of Medicine, Vol. 335 No. 13, pp. 966-70.
11. Cameron, I.D., Handoll, H.H., Finnegan, T.P., Madhok, R. and Langhorne, P. (2001), "Co-ordinated multidisciplinary approaches for inpatient rehabilitation of older patients with proximal femoral fractures", Cochrane Database of Systematic Reviews, Vol. 3, CD000106.
12. Castka, P., Bamber, C.J. and Sharp, J.M. (2003), "Measuring teamwork culture: the use of a modified EFQM model", Journal of Management Development, Vol. 22 No. 2, pp. 149-70.
13. Centers for Disease Control (1990), "State coalitions for prevention and control of tobacco use", Journal of the American Medical Association, Vol. 264 No. 12, p. 1517.
14. Chang, R., Bader, G. and Bloom, A. (1995), Measuring Team Performance, Kogan Page, London.
15. Chao, J. (1988), "Continuity ofcare: incorporatingpatientperceptions", Family Medicine, Vol. 20,pp. 333-7.
16. Cheadle, A., Wagner, E., Anderman, C., Walls, M., McBride, C., Bell, M.A., Catalano, R.F. and Pettigrew, E. (1998), "Measuring communitymobilization in the Seattleminority youth health project", Evaluation Review, Vol. 22 No. 6, pp. 699-716. (Pubitemid 127457392)
17. Choueke, R. and Armstrong, R. (2000), "Culture: a missing perspective on small- and medium sized enterprise development?", International Journal of Entrepreneurial Behaviour and Research, Vol. 6 No. 4, pp. 227-38.
18. Christakis, D.A. and Wright, J.A. (2004), "Can continuity of care be improved? Results from a randomized pilot study", Ambulatory Pediatrics, Vol. 4 No. 4, pp. 336-9. (Pubitemid 39136593)
19. Christakis, D.A., Mell, L., Koepsell, T.D., Zimmerman, F.J. and Connell, F.A. (2001), "Association of lower continuity of care with greater risk of emergency department use and hospitalization in children", Pediatrics, Vol. 107, pp. 524-9. (Pubitemid 32183187)
20. Christakis, D.A., Wright, J.A., Zimmerman, F.J., Bassett, A.L. and Connell, F.A. (2002), "Continuity of care is associated with high-quality care by parental report", Pediatrics, Vol. 109, p. e54.
21. Cioffi, J., Wilkes, L., Cummings, J.,Warne, B. and Harrison, K. (2010), "Multidisciplinary teams caring for clients with chronic conditions: experiences of community nurses and allied health professionals", Contemporary Nurse, Vol. 36 Nos 1-2, pp. 61-70.
22. Cochran, W.G. (1983), Planning and Analysis of Observational Studies, John Wiley, New York, NY.
23. Coulter, A. and Rozansky, D. (2004), "Full engagement in health needs to begin in primary care", British Medical Journal, Vol. 329, pp. 1197-8.
24. Cretin, S., Shortell, S.M. and Keeler, E.B. (2004), "An evaluation of collaborative interventions to improve chronic illness care: framework and study design", Evaluation Review, Vol. 28 No. 1, pp. 28-51.
25. Cubby, A. and Bowler, M. (2010), "Community matrons and long-term conditions: an inside view", British Journal of Community Nursing, Vol. 15 No. 2, pp. 71-6.
26. de Maeseneer, J.M., de Prins, L., Gosset, C. and Heyerick, J. (2003), "Provider continuity in family medicine: does it make a difference for total health care costs?", Annals of Family Medicine, Vol. 1 No. 3, pp. 144-8.
27. DeWitt, T.G. and Roberts, K.B. (1995), "Teaching residents about patient and practice termination in community-based continuity settings", Archives of Pediatrics and Adolescent Medicine, Vol. 149, pp. 1367-70.
28. Dixon, J. and Sindall, C. (1994), "Applying the logics of change to the evaluation of community development in health promotion", Health Promotion International, Vol. 9, pp. 297.
29. DoH(1990),NHS and Community Care Act, Department of Health, Her Majesty's StationeryOffice, London.
30. DoH (2004), Choosing Health: Making Healthier Choices Easier, Department of Health, London.
31. Donaldson, L. (2003), "Expert patients usher in a new era of opportunity for the NHS", British Medical Journal, Vol. 326, pp. 1279-80.
32. Donaldson, M.S., Yordy, K.D., Lohr, K.N. and Vanselow, N.A. (1996), Primary Care: America's Health in a New Era, National Academy Press, Washington, DC.
33. Dreachslin, J.L., Hunt, P.L. and Sprainer, E. (1999), "Communication patterns and group composition: implications for patient-centered care team effectiveness", Journal of Healthcare Management, Vol. 44 No. 4, pp. 252-66 (discussion 266-8).
34. Ducanis, A.J. and Golin, A.K. (1979), The Interdisciplinary Health Care Team, Aspen Systems Corporation, German Town, MD.
35. Dumont-Driscoll, M.C., Barbian, L.T. and Pollock, B.H. (1995), "Pediatric residents' continuity clinics: how are we really doing?", Pediatrics, Vol. 96, pp. 616-21.
36. Ejlertsson, G. and Berg, S. (1984), "Continuity-of-care measures: an analytic and empirical comparison", Medical Care, Vol. 22 No. 3, pp. 231-39. (Pubitemid 14133255)
37. El Ansari,W. (2003), "Educational partnerships for health: do stakeholders perceive similar outcomes?", Journal of Public Health Management and Practice, Vol. 9 No. 2, pp. 136-56.
38. El Ansari,W. (2009), "Joint working for health and social outcomes: the partnership-leadership mantra", International Journal of Leadership in Public Services, Vol. 5 No. 1, pp. 29-39.
39. El Ansari, W. and Phillips, C.J. (2001a), "Empowering health care workers in Africa: partnerships in health - beyond the rhetoric towards a model", Critical Public Health, Vol. 11 No. 3, pp. 231-52.
40. El Ansari, W. and Phillips, C.J. (2001b), "Partnerships, community participation and intersectoral collaboration in South Africa", Journal of Interprofessional Care, Vol. 15 No. 2, pp. 119-32. (Pubitemid 32451894)
41. El Ansari, W., Phillips, C.J. and Hammick, M. (2001), "Collaboration and partnerships: developing the evidence base", Health and Social Care in the Community, Vol. 9 No. 4, pp. 215-27. (Pubitemid 33696786)
42. El Ansari, W., Newbigging, K., Roth, C. and Malik, F. (2009), "The role of advocacy and interpretation services in the delivery of quality healthcare to diverse minority communities in London, United Kingdom", Health and Social Care in the Community, Vol. 17 No. 6, pp. 636-46.
43. El Ansari, W., Oskrochi, R. and Phillips, C.J. (2010), "One size fits all partnerships? What explains community partnership leadership skills?", Health Promotion Practice, Vol. 11 No. 4, pp. 501-14.
44. Eriksson, E.A. and Mattsson, L.G. (1983), "Quantitative measurement of continuity of care: measures in use and an alternative approach", Medical Care, Vol. 21, pp. 858-75. (Pubitemid 14235178)
45. Esterman, A.J. and Ben-Tovim, D.I. (2002), "The Australian coordinated care trials: success or failure?", Medical Journal of Australia, Vol. 177, No. 9, pp. 468-70.
46. Flocke, S.A., Stange, K.C. and Zyzanski, S.J. (1997), "The impact of insurance type and forced discontinuity on the delivery of primary care", Journal of Family Practice, Vol. 45 No. 2, pp. 129-35. (Pubitemid 27368648)
47. Forrest, C.B. and Starfield, B. (1998), "Entry into primary care and continuity: the effects of access", American Journal of Public Health, Vol. 88, pp. 1330-6. (Pubitemid 28402269)
48. Fortney, J., Sullivan, G., Williams, K., Jackson, C., Morton, S.C. and Koegel, P. (2003), "Measuring continuity of care for clients of public mental health systems", Health Services Research, Vol. 38 No. 4, pp. 1157-75. (Pubitemid 37048305)
49. Freeman, G. (1985), "Priority given by doctors to continuity of care", The Journal of the Royal College of General Practice, Vol. 35, pp. 423-6.
50. Gabel, L.L., Lucas, J.B. and Westbury, R.C. (1993), "Why do patients continue to see the same physician?", Family Practice Research Journal, Vol. 13 No. 2, pp. 133-47.
51. Gill, J.M. and Mainous, A.G. (1998), "The role of provider continuity in preventing hospitalizations", Archives of Family Medicine, Vol. 7, pp. 352-7. (Pubitemid 128433257)
52. Gill, J.M., Mainous, A.G. III and Nsereko, M. (2000), "The effect of continuity of care on emergency department use", Archives of Family Medicine, Vol. 9 No. 4, pp. 333-8.
53. Gillies, P. (1998), "Effectiveness of alliances and partnerships for health promotion", Health Promotion International, Vol. 13 No. 2, pp. 99-120. (Pubitemid 28271389)
54. Glasgow, R.E., Davis, C.L., Funnell, M.M. and Beck, A. (2003), "Implementing practical interventions to support chronic illness self-management", Joint Commission Journal on Quality and Safty, Vol. 29 No. 11, pp. 563-74.
55. Glasgow, R.E., Wagner, E.H., Schaefer, J., Mahoney, L.D., Reid, R.J. and Greene, S.M. (2005), "Development and validation of the Patient Assessment of Chronic Illness Care (PACIC)", Medical Care, Vol. 43 No. 5, pp. 436-44. (Pubitemid 40694603)
56. Goede, H. and El Ansari, W. (2003), "Partnership work: the health service-community interface for the prevention, care and treatment of HIV/AIDS", Report of a WHO Consultation, 5-6 December 2002, Geneva, available at: www.who.int/entity/hiv/pub/prev-care/en/37564-oms-interievr.pdf
57. Gordon, J. (1992), "Work teams: how far have they come?", Training, Vol. 29, pp. 59-65.
58. Granner, M.L. and Sharpe, P.A. (2004), "Evaluating community coalition characteristics and functioning: a summary of measurement tools", Health Education Research, Vol. 19 No. 5, pp. 514-32. (Pubitemid 39280396)
59. Green, L.W., Daniel, M. and Novick, L. (2001), "Partnerships and coalitions for community-based research", Public Health Reports, Vol. 116, pp. 20-31. (Pubitemid 32822090)
60. Gupta, V.B., O'Connor, K.G. and Quezada-Gomez, C. (2004), "Care coordination services in pediatric practices", Pediatrics, Vol. 113 No. (5 Suppl), pp. 1517-21. (Pubitemid 38580672)
61. Hansen, M.F. (1975), "Continuity of care in family practice", Journal of Family Practice, Vol. 2, pp. 439-44.
62. Hansen, W.B. and Graham, J.W. (1991), "Preventing alcohol, marijuana, and cigarette use among adolescents: peer pressure resistance training versus establishing conservative norms", Preventive Medicine, Vol. 20 pp. 414-30.
63. Haward, R., Amir, Z., Borrill, C., Dawson, J., Scully, J., West, M. and Sainsbury, R. (2003), "Breast cancer teams: the impact of constitution, new cancer workload, and methods of operation on their effectiveness", British Journal of Cancer, Vol. 89 No. 1, pp. 15-22. (Pubitemid 36897929)
64. Hawe, P.,Webster, C. and Shiell, A. (2004), "A glossary of terms for navigating the field of social network analysis", Journal of Epidemiol and Community Health, Vol. 58 No. 12, pp. 971-5. (Pubitemid 39564192)
65. Hennen, B.K. (1975), "Continuity of care in family practice: part I: dimensions of continuity", Journal of Family Practice, Vol. 2, pp. 371-2.
66. Himmelman, A.T., Johnson, D., Kaye, G., Salzman, P. and Wolff, T. (2001), "Roundtable discussion and final comments", American Journal of Community Psychology, Vol. 29, pp. 205-11.
67. Hjortdahl, P. and Laerum, E. (1992), "Continuity of care in general practice: effect on patient satisfaction", British Medical Journal, Vol. 304, pp. 1287-90.
68. Hyperdictionary (2004), "Definitions", available at: www.hyperdictionary.com (accessed 8 April 2004).
69. Institute ofMedicine (1996), PrimaryCare:America'sHealth inaNewEra,Academy Press,Washington,DC.
70. Joint Commission on Accreditation of Healthcare Organizations (1997), National Library of Healthcare Indicators, JCAHO, Oakbrook Terrace, IL, pp. 23-4.
71. Kekki, P. (1990), Teamwork in Primary Health Care, World Health Organisation, Geneva.
72. Kelly, A. (1995), "The primary care provider's role in caring for young people with chronic illness", Journal of Adolescent Health, Vol. 17, pp. 32-6.
73. Kern, D.H. and Mainous, A.G. III (2001), "Disease management for diabetes among family physicians and general internists: opportunism or planned care?", Family Medicine, Vol. 33, pp. 621-5. (Pubitemid 32823759)
74. Kreuter, M.W., Lezin, N.A. and Young, L.A. (2000), "Evaluating community-based collaborative mechanisms: implications for practitioners", Health Promotion Practice, Vol. 1, pp. 49-63.
75. Krogstad, U., Hofoss, D. and Pettersen, K.I. (1997), "Patients' stories about their hospital stay. 'Of course one special physician was responsible for me - what a question!"', Tidsskr Nor Laegeforen, Vol. 117, pp. 4439-41.
76. Leopold, N., Cooper, J. and Clancy, C. (1996), "Sustained partnership in primary care", Journal of Family Practice, Vol. 42, pp. 129-37. (Pubitemid 26055726)
77. Lillyman, S., Saxon, A. and Treml, H. (2009), "Community matrons and case managers: who are they?", British Journal of Community Nursing, Vol. 14 No. 2, pp. 70-3.
78. Liptak, G.S. and Revell G.M. (1989), "Community physician's role in case management of children with chronic disease", Pediatrics, Vol. 84 No. 3, pp. 465-71. (Pubitemid 19216344)
79. Love, M.M., Mainous, A.G III, Talbert, J.C. and Hager, G.L. (2000), "Continuity of care and the physician-patient relationship: the importance of continuity for adult patients with asthma", The Journal of Family Practice, Vol. 49 pp. 998-1004.
80. Low, J. (2004), "Continuity of care from a patient's point of view: context, process, relation", Family Medicine, Vol. 36 No. 1, pp. 61-4. (Pubitemid 38063913)
81. McCallin, A. (2001), "Interdisciplinary practice - a matter of teamwork: an integrated literature review", Journal of Clinical Nursing, Vol. 10 No. 4, pp. 419-28.
82. Magill, M.K. and Senf, J. (1987), "A new method for measuring continuity of care in family practice residencies", The Journal of Family Practice, Vol. 24 No. 2, pp. 165-8. (Pubitemid 17011116)
83. Mainous, A.G. and Gill, J.M. (1998), "The importance of continuity of care in the likelihood of future hospitalization: is site of care equivalent to a primary clinician?", American Journal of Public Health, Vol. 88, pp. 1539-41. (Pubitemid 28455765)
84. Mallinger, J.B., Griggs, J.J. and Shields, C.G. (2005), "Patient-centered care and breast cancer survivors' satisfaction with information", Patient Education and Counselling, Vol. 57 No. 3, pp. 342-9. (Pubitemid 40694015)
85. Manasse, H.R. Jr and Menighan, T.E. (2011), "Need for greater continuity of care", American Journal of Health-System Pharmacy, Vol. 68 No. 6, pp. 476-8.
86. Maple, G. (1987), "Early intervention: some issues in cooperative teamwork", Australian Occupational Therapy Journal, Vol. 34 No. 4, pp. 145-51. (Pubitemid 18076228)
87. Margerison, C. (2001), "Team competencies", Team Performance Management: An International Journal, Vol. 7 Nos 7/8, pp. 117-22.
88. Mickan, S.M. (2005), "Evaluating the effectiveness of health care teams", Australian Health Review, Vol. 29 No. 2, pp. 211-17.
89. Mickan, S. and Rodger, S. (2000), "Characteristics of effective teams: a literature review", Australian Health Review, Vol. 23 No. 3, pp. 201-8.
90. Moore, L. and Busing, N. (1993), "Continuity of care in the family medicine residency", Canadian Family Physician, Vol. 39, pp. 531-4.
91. Mowafi, M. and Khawaja, M. (2005), "Poverty", Journal of Epidemiology and Community Health, Vol. 59 No. 4, pp. 260-4. (Pubitemid 40460575)
92. Murata, P.J. (1993), "A visit-based quantitative measure of family care", Journal of Family Practice, Vol. 36, pp. 39-44. (Pubitemid 23028696)
93. Nash, D.B. and Nash, I.S. (1997), "Building the best team", Annals of Internal Medicine, Vol. 127, pp. 72-4. (Pubitemid 27283907)
94. Nash, I.S., Nash, D.B. and Fuster, V. (1997), "Do cardiologists do it better?", Journal of the American College of Cardiology, Vol. 29, pp. 475-8.
95. National Breast Cancer Centre (2003), "Multidisciplinary care in Australia: a national demonstration project in breast cancer", Summary Report, National Breast Cancer Centre, Sydney, November, available at: www.nbcc.org.au/; www.nbcc.org.au/resources/documents/MDC-08.pdf
96. National Quality Measures Clearinghouse (NQMC) (2005), "Quality of care", available at: www.qualitymeasures.ahrq.gov/resources/glossary.aspx (accessed 16 March 2005).
97. Newbery, P. (2000), "Time to rethink continuity", Canadian Family Physician, Vol. 46, pp. 1248-9.
98. Nutting, P.A., Goodwin, M.A., Flocke, S.A., Zyzanski, S.J. and Stange, K.C. (2003), "Continuity of primary care: to whom does it matter and when?", Annals of Family Medicine, Vol. 1 No. 3,pp. 149-55.
99. O'Malley, A.S., Mandelblatt, J., Gold, K., Cagney, K.A. and Kerner, J. (1997), "Continuity of care and the use of breast and cervical cancer screening services in a multiethnic community", Archives of Internal Medicine, Vol. 157, pp. 1462-70. (Pubitemid 27300394)
100. Øvretveit, J., Bate, P., Cleary, P., Cretin, S., Gustafson, D., McInnes, K., McLeod, H., Molfenter, T., Plsek, P., Robert, G., Shortell, S. and Wilson, T. (2002), "Quality collaboratives: lessons from research", Quality & Safety in Health Care, Vol. 11, pp. 345-51. (Pubitemid 35463391)
101. Parkerton, P.H., Smith, D.G. and Straley, H.L. (2004), "Primary care practice coordination versus physician continuity", Family Medicine, Vol. 36 No. 1, pp. 15-21. (Pubitemid 38063905)
102. Pearson, P. and Spencer, J. (1995), "Pointers to effective teamwork: exploring primary care", Journal of Interprofessional Care, Vol. 9 No. 2, pp. 131-8.
103. Raddish, M., Horn, S.D. and Sharkey, P.D. (1999), "Continuity of care: is it cost effective?", American Journal of Managed Care, Vol. 5, pp. 727-34. (Pubitemid 29296027)
104. Rogers, J. and Curtis, P. (1980), "The concept and measurement of continuity in primary care", British Medical Journal, Vol. 70, pp. 122-7. (Pubitemid 10166761)
105. Ross, F., Rink, E. and Furne, A. (2000), "Integration or pragmatic coalition? An evaluation of nursing teams in primary care", Journal of Interprofessional Care, Vol. 14 No. 3, pp. 259-67.
106. Roussos, S.T. and Fawcett, S.B. (2000), "A review of collaborative partnerships as a strategy for improving community health", Annual Review of Public Health, Vol. 21, pp. 369-402. (Pubitemid 30480328)
107. Rychetnik, L., Hawe, P., Waters, E., Barratt, A. and Frommer, M. (2004), "A glossary for evidence based public health", Journal of Epidemiol and Community Health, Vol. 58 No. 7, pp. 538-45. (Pubitemid 38824123)
108. Saskatchewan Public Service Commision (2005), web site: www.gov.sk.ca/psc/MgmtComp/Teamwork.htm-Definition (accessed 7 June 2005).
109. Saultz, J.W. (2000), "Continuity of care", in Saultz, J.W. (Eds), Textbook of Family Medicine, 1st ed. McGraw-Hill, New York, NY.
110. Saultz, J.W. (2003), "Defining and measuring interpersonal continuity of care", Annals of Family Medicine, Vol. 1 No. 3, pp. 134-43.
111. Schofield, R.F. and Amodeo, M. (1999), "Interdisciplinary teams in health care and human services settings: are they effective?", Health and Social Work, Vol. 24 No. 3, pp. 210-19.
112. Scholtes, P., Joiner, B. and Streibel, B. (1996), The Team Handbook, Oriel Incorporated Publishers, Madison, WI.
113. Sharp, J., Hides, M., Bamber, C. and Castka, P. (2000), "Continuous organisational learning through the development of high performance teams", Proceedings of 1st International Conference on Systems Thinking in Management, Deakin University, Geelong.
114. Shortell, S.M. (1976), "Continuity of medical care: conceptualization and measurement", Medical Care, Vol. 14 No. 5, pp. 377-91.
115. Shortell, S.M., Marsteller, J.A., Lin, M., Pearson, M.L., Wu, S.Y., Mendel, P., Cretin, S. and Rosen, M. (2004), "The role of perceived team effectiveness in improving chronic illness care", Medical Care, Vol. 42 No. 11, pp. 1040-8. (Pubitemid 39472110)
116. Spencer, N., Colomer, C., Alperstein, G., Bouvier, P., Colomer, J., Duperrex, O., Gokcay, G., Julien, G., Kohler, L., Lindström, B., Macfarlane, A., Mercer, R., Panagiotopoulos, T. and Schulpen, T. (2005), "Social paediatrics", Journal of Epidemiol and Community Health, Vol. 59 No. 2, pp. 106-8. (Pubitemid 40139321)
117. STAR + PLUS (2001), "STAR + PLUS dually eligible consumer study", Technical Report, Austin, TX, 28 November, Executive summary, available at: www.hhsc.state.tx.us/starplus/reports/2001THQA/DEConsFinExSum.pdf; Technical Report, available at: www.hhsc.state.tx.us/starplus/reports/2001THQA/ DEFinTechRpt112801.pdf
118. Starfield, B. (1980), "Continuous confusion?", American Journal of Public Health, Vol. 70, pp. 117-19.
119. Starfield, B. (1992), Primary Care: Concept, Evaluation, and Policy, Oxford University Press, New York, NY.
120. Starfield, B. (1998), Primary Care: Balancing Health Needs, Services, and Technology, Oxford University Press, New York, NY.
121. Statham, D. (2000), "Partnership between health and social care", Health and Social Care in the Community, Vol. 8 No. 2, pp. 87-9.
122. Steenbergen, G. and El Ansari, W. (2003), The Power of Partnership, Stop TB Partnership, World Health Organization, Geneva, WHO/HTM/STB/2003.24, available at: www.stoptb.org/documents/WHO-HTMSTB-2003.24-PocketG-2colorsfin.pdf
123. Steinwachs, D.M. (1979), "Measuring provider continuity in ambulatory care: an assessment of alternative approaches", Medical Care, Vol. 17, pp. 551-65. (Pubitemid 9223615)
124. Stille, C.J., Jerant, A., Bell, D., Meltzer, D. and Elmore, J.G. (2005), "Coordinating care across diseases, settings, and clinicians: a key role for the generalist in practice", Annals of Internal Medicine, Vol. 142 No. 8, pp. 700-8. (Pubitemid 40529975)
125. Stott, K. and Walker, A. (1995), Teams, Teamwork and Teambuilding, Prentice-Hall, London.
126. Strandberg-Larsen, M. (2011), "Measuring integrated care", Danish Medical Bulletin, Vol. 58 No. 2, p. B4245.
127. Sturmberg, J.P. (2000), "Continuity of care: towards a definition based on experiences of practicing GPs", Family Practice, Vol. 17, pp. 16-20. (Pubitemid 30105629)
128. Swartz, L. and Dick, J. (2002), "Managing chronic diseases in less developed countries", British Medical Journal, Vol. 325 No. 7370, pp. 914-5. (Pubitemid 35265202)
129. Toolkit of instruments to measure end of life care (2011), "Continuity of care", Toolkit of instruments to measure end of life care, available at: www.chcr.brown.edu/pcoc/contin.htm
130. Tjosvold, D. (1982), "Effects of cooperative and competitive interdependence ad task complexity on subordinate's productivity, perception of leader and group development", Canadian Journal of Behavioural Science, Vol. 14, pp. 24-34.
131. van Weel, C. (1994), "Teamwork", The Lancet, Vol. 344, pp. 1276-9. (Pubitemid 24334687)
132. Vinokur-Kaplan, D. (1995), "Treatment teams that work (and those that don't): an application of Hackman's group effectiveness model to interdisciplinary teams in psychiatric hospitals", Journal of Applied Behavioural Science, Vol. 13 No. 3, pp. 303-27. (Pubitemid 126005995)
133. Vivier, P.M., Lewander, W.J., Block, S.H., Simon, P.R., Alario, A.J. and Linakis, J.G. (1995), "Is continuity of care preservedin childrenwho utilize the pediatric emergency department?", Pediatrics, Vol. 95,pp. 37-41.
134. Wall, E.M. (1981), "Continuity of care and family medicine: definition, determinants, and relationship to outcome", Journal of Family Practice, Vol. 13, pp. 655-64.
135. Waugaman, W.R. (1994), "Professionalisation and socialisation in interprofessional collaboration", in Casto, R.M. and Julia, M.C. (Eds), Interprofessional Care and Collaborative Practice: Commission on Interprofessional Education and Practice, Brooks/Cole, Grove, CA, pp. 23-31.
136. Weiss, L.J. and Blustein, J. (1996), "Faithful patients: the effect of long-term physician-patient relationships on the costs and use of health care by older Americans", American Journal of Public Health, Vol. 86, pp. 1742-7.
137. Wenger, N.S. and Young, R. (n.d.), "Quality indicators of continuity and coordination of care for vulnerable elder persons", available at: www.rand.org/health/tools/acovedocs/continuity-0804.pdf (accessed 15 May 2005).
138. West, M.A. (2004), Effective Teamwork: Practical Lessons from Organizational Research, 2nd ed., Blackwell Publishing, Oxford.
139. Weyrauch, K.F. (1996), "Does continuity of care increase HMO patients' satisfaction with physician performance?", Journal of American Board of Family Practice, Vol. 9, pp. 31-6. (Pubitemid 126787890)
140. World Health Organization (2002), "Innovative care for chronic conditions: building blocks for action", Global Report, WHO/MNC/CCH/02.01, World Health Organization, Geneva.
141. Wu, S., Pearson, M., Schaefer, J., Bonomi, A., Shortell, S.M., Mendel, P.J., Marsteller, J.A., Louis, T.A. and Keeler, E.B. (2003), "Assessing the implementation of the chronic care model in quality improvement collaboratives: does baseline system support for chronic care matter?", in Luczak, H. and Zink, K.J. (Eds), Human Factors in Organizational Design and Management - VII, IEA Press, Santa Monica, CA.
142. Ziring, P.R., Brazdziunas, D., Cooley, W.C., Kastner, T.A., Kummer, M.E., Gonzalez de Pijem, L., Quint, R.D., Ruppert, E.S., Sandler, A.D., Anderson, W.C., Arango, P., Burgan, P., Garner, C., McPherson, M., Michaud, L., Yeargin-Allsopp, M., Johnson, C.P., Wheeler, L.S., Nackashi, J. and Perrin, J.M. (1999), "American Academy of Pediatrics, Committee on children with disabilities. Care coordination: integrating health and related systems of care for children with special health care needs", Pediatrics, Vol. 104, pp. 978-81. (Pubitemid 29463572)