Call center stress recognition with person-specific models

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6974 LNCS, Issue PART 1, 2011, Pages 125-134

  Hernandez, Javier ^a   Morris, Rob R ^a   Picard, Rosalind W ^a  

^a MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Affective Computing; interpersonal variability; skin conductance; Stress recognition; Support Vector Machines

Indexed keywords

AFFECTIVE COMPUTING; CALL CENTERS; INDIVIDUAL DIFFERENCES; INTERPERSONAL VARIABILITY; LOSS FUNCTIONS; SKIN CONDUCTANCE; STRESS LEVELS; SUPPORT VECTOR; TRAINING SAMPLE;

SUPPORT VECTOR MACHINES;

INTELLIGENT COMPUTING;

EID: 80054844532     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-24600-5_16     Document Type: Conference Paper

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