Satisfaction, demand, and opening hours in primary care: An observational study

British Journal of General Practice

Volumn 61, Issue 589, 2011, Pages

  Morgan, Claire L ^a   Beerstecher, Hendrik J ^a  

^a Canterbury Road Surgery ^*  (United Kingdom)

Author keywords

Health care quality, access, and evaluation; Health services accessibility; Health services needs and demand; Physician's practice patterns; Primary health care

Indexed keywords

ARTICLE; GENERAL PRACTITIONER; HEALTH SURVEY; HOSPITAL MANAGEMENT; HUMAN; LOGISTIC REGRESSION ANALYSIS; OBSERVATIONAL STUDY; PATIENT SATISFACTION; PRIMARY HEALTH CARE; ADULT; AGED; ECONOMICS; FEMALE; GENERAL PRACTICE; HEALTH CARE DELIVERY; MALE; MANAGEMENT; MIDDLE AGED; MOTIVATION; ORGANIZATION AND MANAGEMENT; PATIENT ATTITUDE; SALARY AND FRINGE BENEFIT; STANDARD; STATISTICS; TIME; UNITED KINGDOM;

ADULT; AGED; APPOINTMENTS AND SCHEDULES; ENGLAND; FAMILY PRACTICE; FEMALE; HEALTH SERVICES ACCESSIBILITY; HUMANS; MALE; MIDDLE AGED; MOTIVATION; PATIENT ACCEPTANCE OF HEALTH CARE; PATIENT SATISFACTION; PRACTICE MANAGEMENT, MEDICAL; SALARIES AND FRINGE BENEFITS; TIME FACTORS;

EID: 80054063049     PISSN: 09601643     EISSN: None     Source Type: Journal    
DOI: 10.3399/bjgp11X588475     Document Type: Article

References (30)

1. Department of Health. Specification for a directed enhanced service. Access to generalmedical services. London 2003. http://www.dh.gov.uk/prod- consum-dh/groups/dh-digitalassets/@dh/@en/documents/digitalasset/dh-4078734.pdf Referring page: http://www.dh.gov.uk/en/Healthcare/Primarycare/ Primarycarecontracting/GMS/DH-4125637 (accessed 31 Mar 2011).
2. NHS employers.Revisions to the GMS contract 2006/07. London 2006. http://www.nhsemployers.org/SiteCollectionDocuments/Revisions-to-the-GM S-contract---full-CD-120209.pdf (accessed 31 Mar 2011).
3. Primary care contracting.Directed Enhanced Service - Access to Primary Care. Practice Plans. London 2006. http://www.pcc.nhs.uk/uploads/medical/01a- des-access-practice-plan.doc (accessed 31 Mar 2011).
4. Department of health. Variations incorporating the new Directed Enhanced Services. London 2006. http://www.dh.gov.uk/en/Healthcare/Primarycare/ Primarycarecontracting/GMS/DH-4138236 (accessed 31 Mar 2011).
5. Department of Health. Statement of Financial Entitlements (SFE). London, 2009. http://www.dh.gov.uk/en/Healthcare/Primarycare/Primarycarecontracting/GMS/ DH-4133079 (accessed 31 Mar 2011).
6. Department of Health. Interimguidance Directed Enhanced Service - Extended Opening Hours. 18-04-2008, London. http://www.dh.gov.uk/dr-consum-dh/ groups/dh-digitalassets/documents/digitalasset/dh-084332.pdf (accessed 31 Mar 2011).
7. Department of Health. Statement of Financial Entitlements amendment (No 4) directions 2008. London 07-08-2008. http://www.dh.gov.uk/prod-consum-dh/ groups/dh-digitalassets/documents/digitalasset/dh-087554.pdf (accessed 31 Mar 2011).
8. Primary Care Contracting. Extended hours Access Scheme Directed Enhanced Service FAQs. London 01-09-2008. PCC/PMC/FAQ/Web/010908. http://www.pcc.nhs.uk/ uploads/primary-medical/gp-access-extended-hours-des-faqs-i-pb.pdf (accessed 31 Mar 2011).
9. Department of Health. Information relating to estimates of the costs for extended opening of GP practices. Response to freedomof information request. London: Department of Health, 2008. http://www.dh.gov.uk/en/ FreedomOfInformation/Freedomofinformationpublicationschemefeedback/FOIreleases/ DH-090161 (accessed 31 Mar 2011).
10. Department of Health.More surgeries open longer. London: Department of Health, 2008. http://www.dh.gov.uk/en/News/Recentstories/DH-085501 (accessed 31 Mar 2011).
11. Department of Health.GP Extended Opening Hours. November 2008. http://www.dh.gov.uk/prod-consum-dh/groups/dh-digitalassets/@dh/@en/documents/ digitalasset/dh-091677.xls (accessed 31 Mar 2011).
12. Barnet Primary Care Trust. GP services in your area are improving. January 2009. Example of leaflet. http://www.barnet.nhs.uk/files/trustuploads/ gp-access-leaflet-final-page-per-view.pdf (accessed 31 Mar 2011).
13. Department of Health.GP data on NHS Choices. London: Department of Health, 2008. http://www.dh.gov.uk/en/Publicationsandstatistics/ Lettersandcirculars/Dearcolleagueletters/DH-091162 (accessed 31 Mar 2011).
14. The Information Centre For Health And Social Care. http://www.ic.nhs.uk/ (accessed 31 Mar 2011).
15. Department of Health. GP patient surveys. London 2009. http://www.dh.gov.uk/en/Publicationsandstatistics/PublishedSurvey/ GPpatientsurvey2007/index.htm (accessed 31 Mar 2011).
16. Ipsos MORI. The GP patient survey. London 2009. http://results.gppatient. co.uk/report/main.aspx (accessed 31 Mar 2011).
17. Campbell J, Smith P, Nissen S, et al. The GP Patient Survey for use in primary care in the National Health Service in the UK - development and psychometric Characteristics. BMC Fam Pract 2009, 10: 57.
18. Roland M, Elliott M, Lyratzopoulos G, et al. Reliability of patient responses in pay for performance schemes: analysis of national General Practitioner Patient Survey data in England. BMJ 2009; 339: b3851.
19. Baker R, Bankart M, and Murtagh G. Do the Quality and Outcomes Framework patient experience indicators reward practices that offer improved access? Br J Gen Pract 2009; 59(565): 584-589.
20. Mead N and Roland M. Understanding why some ethnic minority patients evaluate medical care more negatively than white patients. BMJ 2009; 339: b3450.
21. Morgan C, Beerstecher H. What about doctor factors? Letter. BMJ 2009; 339: b4060.
22. The General Practice Research Database. Data relating to 2004, downloaded in April 2007. http://www.gprd.com/home/ (accessed 31 Mar 2011).
23. Hippisley-Cox J and Vinogradova Y. Trends in consultation rates in general practice 1995/1996 to 2008/2009: analysis of the QResearch® database. London, September 2009. http://www.ic.nhs.uk/webfiles/publications/gp/ Trends-in-Consultation-Rates-in-General-Practice-1995-96-to-2008-09.pdf (accessed 31 Mar 2011).
24. Sampson F, Pickin M, O'Cathain A, et al. Impact of same-day appointments on patient satisfaction with general practice appointment systems. Br J Gen Pract 2008; 58(544): 641-643.
25. Jewell D. Making general practice fit for the 21st century. Br J Gen Pract 2005; 55(515): 422-423. (Pubitemid 40790094)
26. Salisbury C, Goodall S, Montgomery AA, et al. Does Advanced Access improve access to primary health care? Questionnaire survey of patients. Br J Gen Pract 2007; 57(541): 615-621. (Pubitemid 47232629)
27. Windridge K, Tarrant C, Freeman GK, et al. Problems with a 'target' approach to access in primary care: a qualitative study.Br J Gen Pract 2004; 54(502): 364-366. (Pubitemid 38584862)
28. Rubin G, Bate A, George A, et al. Preferences for access to the GP: a discrete choice experiment. Br J Gen Pract 2006; 56(531): 743-748. (Pubitemid 44540902)
29. Turner D, Tarrant C, Windridge K, et al. Do patients value continuity of care in general practice? An investigation using stated preference discrete choice experiments. J Health Serv Res Policy 2007; 12(3): 132-137. (Pubitemid 47122226)
30. Gerard K, Salisbury C, Street D, et al. Is fast access to general practice all that should matter? A discrete choice experiment of patients' preferences. J Health Serv Res Policy 2008; 13 Suppl 2: 3-10. (Pubitemid 351702980)