Measuring, evaluating and improving hospital quality parameters/dimensions - An integrated healthcare quality approach

International Journal of Health Care Quality Assurance

Volumn 24, Issue 8, 2011, Pages 654-662

  Zineldin, Mosad ^a   Camgöz Akdaǧ, Hatice ^b   Vasicheva, Valiantsina ^a  

^a LINNAEUS UNIVERSITY   (Sweden)

^b KADIR HAS UNIVERSITY   (Turkey)

Author keywords

Customer satisfaction; Customer services quality; Egypt; Healthcare; Jordan; Kazakhstan; Patient staff relationship; Patients; Quality management

Indexed keywords

ARTICLE; ENVIRONMENT; HEALTH CARE QUALITY; HOSPITAL ADMISSION; HOSPITAL MANAGEMENT; HUMAN; HUMAN RELATION; KAZAKHSTAN; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION;

ENVIRONMENT; HOSPITAL ADMINISTRATION; HUMANS; KAZAKHSTAN; PATIENT SATISFACTION; PROCESS ASSESSMENT (HEALTH CARE); PROFESSIONAL-PATIENT RELATIONS; QUALITY ASSURANCE, HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; QUALITY OF HEALTH CARE; WAITING LISTS;

EID: 80054023817     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861111174215     Document Type: Article

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