A customer service assurance platform for mobile broadband networks

IEEE Communications Magazine

Volumn 49, Issue 10, 2011, Pages 101-109

  Botta, Alessio ^a   Pescapè, Antonio ^a   Guerrini, Claudio ^b   Mangri, Marin ^c  

^a UNIVERSITY OF NAPLES FEDERICO II   (Italy)

^b Accanto Systems   (Italy)

^c Telefonica Germany ^*  (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

BIT RATES; CUSTOMER SERVICES; JOINT ANALYSIS; KEY COMPONENT; MULTIDIMENSIONAL ANALYSIS; PROBE-BASED; ROOT CAUSE ANALYSIS; SESSION MANAGEMENT; TCP CONNECTIONS;

BROADBAND NETWORKS; PROBLEM SOLVING; TRANSMISSION CONTROL PROTOCOL;

WIRELESS NETWORKS;

EID: 80053997424     PISSN: 01636804     EISSN: None     Source Type: Journal    
DOI: 10.1109/MCOM.2011.6035823     Document Type: Article

References (10)

1. Stratecast Perspectives and Insight for Executives (SPIE) SPIE 2011 #07 - Feb. 18, 2011, "Adaptive Customer Service Assurance - Measuring and Managing the Level of Customer Service Quality"
2. NGMN TOP OPE Recommendations, NGMN Alliance, Version 1.0, 21 Sept. 2010.
3. A. Kind et al., "Advanced Network Monitoring Brings Life to the Awareness Plane," IEEE Commun. Mag., vol. 46, no. 10, Oct. 2008, pp. 140-46.
4. Analysis Mason "Service Assurance Systems: Worldwide Forecast 2010-2014," July 2010.
5. Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2010-2015, Cisco white paper, Feb. 2011.
6. S. Dixit, Yile Guo, and Z. Antoniou, "Resource Management and Quality of Service in Third Generation Wireless Networks," IEEE Commun. Mag., vol. 39, no. 2, Feb. 2001, pp. 125-33.
7. P. Agrawal et al., "IP Multimedia Subsystems in 3GPP and 3GPP2: Overview and Scalability Issues," IEEE Commun. Mag., vol. 46, no. 1, Jan. 2008, pp.138-45.
8. F. Ricciato, "Traffic Monitoring and Analysis for the Optimization of A 3G Network," IEEE Wireless Commun., vol. 13, no. 6, Dec. 2006, pp. 42-49.
9. M. Siekkinen et al., "A Root Cause Analysis Toolkit for TCP," Computer Networks J., vol. 52, issue 9, 26 June 2008, pp. 1846-58.
10. W. Lum Tan, F. Lam, and W. Cheong Lau, "An Empirical Study on the Capacity and Performance of 3G Networks," IEEE Trans. Mobile Computing, 2008, pp. 737-50.