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Volumn 5, Issue 4, 2011, Pages 303-318

The role of security and trust in the adoption of online tax filing

Author keywords

E file; E government; Security; Taxes; Technology adoption; Trust; United States of America

Indexed keywords


EID: 80053645945     PISSN: 17506166     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506161111173568     Document Type: Article
Times cited : (95)

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