IT service desk process improvement - A narrative style case study

PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy

Volumn , Issue , 2006, Pages 1274-1285

  Arora, Atul ^a   Bandara, Wasana ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Business Process Management; Help desk; Information Technology Infrastructure Library (ITIL); Service desk

Indexed keywords

BUSINESS PROCESS MANAGEMENT; HELP DESK; INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL); IT SERVICES; ORGANIZATIONAL INNOVATION; PROCESS IMPROVEMENT; SERVICE DESK; STUDENT NUMBERS; TARGET AUDIENCE;

ENTERPRISE RESOURCE MANAGEMENT; INFORMATION SYSTEMS;

INNOVATION;

EID: 80053530059     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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