메뉴 건너뛰기




Volumn 5, Issue 2, 2011, Pages 29-40

Transformative services and transformation design

Author keywords

Service design; Transformation design; Transformational change; Transformative services

Indexed keywords


EID: 80053516681     PISSN: 19913761     EISSN: 1994036X     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (204)

References (69)
  • 5
    • 33847293348 scopus 로고    scopus 로고
    • Toward more user-centric OD: Lessons from the field of experience-based design and a case study
    • Bate, P., and Robert, G. (2007a). Toward more user-centric OD: Lessons from the field of experience-based design and a case study. The Journal of Applied Behavioral Science, 43(42), 41-66.
    • (2007) The Journal of Applied Behavioral Science , vol.43 , Issue.42 , pp. 41-66
    • Bate, P.1    Robert, G.2
  • 7
    • 22244473979 scopus 로고    scopus 로고
    • Promoting social change: The experience of health action zones in England
    • Bauld, L., Judge, K., Barnes, M., Benzeval, M., and Sullivan, H. (2005). Promoting social change: The experience of health action zones in England. Journal of Social Policy, 34(3), 427-445.
    • (2005) Journal of Social Policy , vol.34 , Issue.3 , pp. 427-445
    • Bauld, L.1    Judge, K.2    Barnes, M.3    Benzeval, M.4    Sullivan, H.5
  • 10
    • 43249102696 scopus 로고    scopus 로고
    • Steps towards transformative consumer research practice: A taxonomy of possible reflexivities
    • Bettany, S. M., and Woodruffe-Burton, H. W., (2006). Steps towards transformative consumer research practice: A taxonomy of possible reflexivities. Advances in Consumer Research, 33(1), 227-234.
    • (2006) Advances In Consumer Research , vol.33 , Issue.1 , pp. 227-234
    • Bettany, S.M.1    Woodruffe-Burton, H.W.2
  • 11
    • 16244407068 scopus 로고    scopus 로고
    • Community-based research: An introduction
    • In D. S. Blumenthal and R. J. DiClemente (Eds.), New York: Springer
    • Blumenthal, D. S., and Yancey, E. (2004). Community-based research: An introduction. In D. S. Blumenthal and R. J. DiClemente (Eds.), Community-based health research (pp. 3-24). New York: Springer.
    • (2004) Community-based Health Research , pp. 3-24
    • Blumenthal, D.S.1    Yancey, E.2
  • 13
    • 33847337305 scopus 로고    scopus 로고
    • Management and design. Interaction pathways in organizational life
    • In R. J. Boland and F. Collopy (Eds.), (Chap. 4). Stanford, CA: Stanford Business Books
    • Buchanan, R. (2004). Management and design. Interaction pathways in organizational life. In R. J. Boland and F. Collopy (Eds.), Managing as designing (Chap. 4). Stanford, CA: Stanford Business Books.
    • (2004) Managing As Designing
    • Buchanan, R.1
  • 15
    • 84986135383 scopus 로고    scopus 로고
    • A framework for transformational change in organisations
    • Chapman, J. (2002). A framework for transformational change in organisations. Leadership & Organisation Development Journal, 23(1), 16-25.
    • (2002) Leadership & Organisation Development Journal , vol.23 , Issue.1 , pp. 16-25
    • Chapman, J.1
  • 16
    • 80053520263 scopus 로고    scopus 로고
    • General strategies for effecting changes in human systems
    • In W. L. French, C. Bell, and R. A. Zawacki (Eds.), 6th ed., New York: McGraw-Hill
    • Chin, R., and Benne, K. D. (2005). General strategies for effecting changes in human systems. In W. L. French, C. Bell, and R. A. Zawacki (Eds.), Organization development and transformation (6th ed., pp. 40-62). New York: McGraw-Hill.
    • (2005) Organization Development and Transformation , pp. 40-62
    • Chin, R.1    Benne, K.D.2
  • 20
    • 80053486633 scopus 로고    scopus 로고
    • Department of Health, Working with people to improve health services. London: Department of Health
    • Department of Health. (2008a). Real involvement. Working with people to improve health services. London: Department of Health.
    • (2008) Real Involvement
  • 21
    • 56749089681 scopus 로고    scopus 로고
    • High quality care for all
    • Department of Health, London: Department of Health
    • Department of Health. (2008b). High quality care for all. NHS next stage review final report. London: Department of Health.
    • (2008) NHS Next Stage Review Final Report
  • 23
    • 0001917776 scopus 로고    scopus 로고
    • Cogenerative learning: Bringing participation into action research
    • In W. F. White (Ed.), London: SAGE
    • Elden, M., and Levin, M. (2001). Cogenerative learning: Bringing participation into action research. In W. F. White (Ed.), Participatory action research (pp. 127-142). London: SAGE.
    • (2001) Participatory Action Research , pp. 127-142
    • Elden, M.1    Levin, M.2
  • 25
    • 80053527458 scopus 로고    scopus 로고
    • Service design and healthcare innovation: From consumption to coproduction and co-creation
    • December 3, Linköping, Sweden. Retrieved July 5, 2011, from
    • Freire, K., and Sangiorgi, D. (2010, December 3). Service design and healthcare innovation: From consumption to coproduction and co-creation. Paper presented at the 2nd Nordic Conference on Service Design and Service Innovation, Linköping, Sweden. Retrieved July 5, 2011, from http://www.servdes.org/pdf/freire-sangiorgi.pdf
    • (2010) Paper Presented At the 2nd Nordic Conference On Service Design and Service Innovation
    • Freire, K.1    Sangiorgi, D.2
  • 27
    • 84965710901 scopus 로고
    • Measuring change and persistence in human affairs: Types of change generated by OD designs
    • Golembiewsky, R. T., Billingsley, K., and Yeager, S. (1976). Measuring change and persistence in human affairs: Types of change generated by OD designs. Journal of Applied Behavioral Science, 12(2), 133-157.
    • (1976) Journal of Applied Behavioral Science , vol.12 , Issue.2 , pp. 133-157
    • Golembiewsky, R.T.1    Billingsley, K.2    Yeager, S.3
  • 29
    • 84937190510 scopus 로고    scopus 로고
    • Social construction as process: Some new possibilities for research and development. Concepts & Transformations
    • Hosking, D. M. (1999). Social construction as process: Some new possibilities for research and development. Concepts & Transformations, 4(2), 117-132.
    • (1999) , vol.4 , Issue.2 , pp. 117-132
    • Hosking, D.M.1
  • 30
    • 70349088315 scopus 로고    scopus 로고
    • Manchester, UK: Manchester Institute of Innovation Research
    • Howells, J. (2007). Fostering innovation in services. Manchester, UK: Manchester Institute of Innovation Research.
    • (2007) Fostering Innovation In Services
    • Howells, J.1
  • 31
  • 32
    • 80053471149 scopus 로고    scopus 로고
    • The turn to service design
    • In J. Gulier and L. Moor (Eds.), Oxford: Berg
    • Kimbell, L. (2009). The turn to service design. In J. Gulier and L. Moor (Eds.). Design and creativity: Policy, management and practice (pp.157-173). Oxford: Berg.
    • (2009) Design and Creativity: Policy, Management and Practice , pp. 157-173
    • Kimbell, L.1
  • 35
    • 40949138407 scopus 로고    scopus 로고
    • Product development as a vehicle for organizational change
    • Junginger, S. (2008). Product development as a vehicle for organizational change. Design Issues, 24(1), 26-35.
    • (2008) Design Issues , vol.24 , Issue.1 , pp. 26-35
    • Junginger, S.1
  • 36
    • 84964894056 scopus 로고    scopus 로고
    • Service design and organisational change. Bridging the gap between rigour and relevance
    • Seoul, South Korea: Korean Society of Design Science
    • Junginger, S., and Sangiorgi, D. (2009). Service design and organisational change. Bridging the gap between rigour and relevance. In Proceedings of the 3rd IASDR Conference on Design Research (pp. 4339-4348), Seoul, South Korea: Korean Society of Design Science.
    • (2009) Proceedings of the 3rd IASDR Conference On Design Research , pp. 4339-4348
    • Junginger, S.1    Sangiorgi, D.2
  • 37
    • 46149132133 scopus 로고
    • Second-order planned change: Definition and conceptualisation
    • Levy, A. (1986). Second-order planned change: Definition and conceptualisation. Organizational dynamics, 15(1), 5-20.
    • (1986) Organizational Dynamics , vol.15 , Issue.1 , pp. 5-20
    • Levy, A.1
  • 38
    • 80053554510 scopus 로고    scopus 로고
    • Collaborative organisations and enabling solutions. Social innovation and design for sustainability
    • In F. Jegou and E. Manzini (Eds.), Milano: Edizioni Polidesign
    • Manzini, E. (2008). Collaborative organisations and enabling solutions. Social innovation and design for sustainability. In F. Jegou and E. Manzini (Eds.), Collaborative services. Social innovation and design for sustainability (pp. 29-41). Milano: Edizioni Polidesign.
    • (2008) Collaborative Services. Social Innovation and Design For Sustainability , pp. 29-41
    • Manzini, E.1
  • 40
    • 1642565977 scopus 로고    scopus 로고
    • Tackling health inequalities since the Acheson inquiry
    • Marmot, M. G. (2004). Tackling health inequalities since the Acheson inquiry. Journal of Epidemiology and Health, 58(4), 262-263.
    • (2004) Journal of Epidemiology and Health , vol.58 , Issue.4 , pp. 262-263
    • Marmot, M.G.1
  • 44
    • 33748437867 scopus 로고    scopus 로고
    • Meaning and mattering through transformative consumer research
    • Mick, D. G. (2006). Meaning and mattering through transformative consumer research. Advances in Consumer Research, 33(1), 1-4.
    • (2006) Advances In Consumer Research , vol.33 , Issue.1 , pp. 1-4
    • Mick, D.G.1
  • 56
    • 80053539335 scopus 로고    scopus 로고
    • Community based services for elderly people. Designing platforms for action and socialisation
    • Live Forever, Lisbon, Portugal
    • Sangiorgi, D., and Villari B. (2006). Community based services for elderly people. Designing platforms for action and socialisation. Paper presented at the International Congress on Gerontology, Live Forever, Lisbon, Portugal.
    • (2006) Paper Presented At the International Congress On Gerontology
    • Sangiorgi, D.1    Villari, B.2
  • 57
    • 0005621705 scopus 로고    scopus 로고
    • Community action research: Learning as a community of practitioners, consultants and researchers
    • In P. E. Reason and H. Bradbury (Eds.), London: Sage
    • Senge, P., and Schamer, O. (2001). Community action research: Learning as a community of practitioners, consultants and researchers. In P. E. Reason and H. Bradbury (Eds.), Handbook of action research (pp. 238-249). London: Sage.
    • (2001) Handbook of Action Research , pp. 238-249
    • Senge, P.1    Schamer, O.2
  • 60
    • 0000548216 scopus 로고
    • Philosophical problems in thinking about organisational change
    • In P. S. Goodman (Ed.), San Francisco: Jossey-Bass
    • Smith, K. K. (1982). Philosophical problems in thinking about organisational change. In P. S. Goodman (Ed.), Change in organizations. San Francisco: Jossey-Bass.
    • (1982) Change In Organizations
    • Smith, K.K.1
  • 61
    • 77956925858 scopus 로고    scopus 로고
    • Co-designing for dementia: The Alzheimer 100 project
    • Tan, L., and Szebeko, D. (2009). Co-designing for dementia: The Alzheimer 100 project. Australasian Medical Journal, 1(12), 185-198.
    • (2009) Australasian Medical Journal , vol.1 , Issue.12 , pp. 185-198
    • Tan, L.1    Szebeko, D.2
  • 66
    • 0029752287 scopus 로고    scopus 로고
    • Depoliticising development: The uses and abuses of participation
    • White, S. (1996). Depoliticising development: The uses and abuses of participation. Development in Practice, 6(1), 6-15.
    • (1996) Development In Practice , vol.6 , Issue.1 , pp. 6-15
    • White, S.1
  • 69
    • 0002344732 scopus 로고
    • Problems and strategies in services marketing
    • Zeithamal, A., Parasuraman, A., and Berry, L. (1985). Problems and strategies in services marketing. Journal of Marketing, 49(2), 33-46.
    • (1985) Journal of Marketing , vol.49 , Issue.2 , pp. 33-46
    • Zeithamal, A.1    Parasuraman, A.2    Berry, L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.