Exploring digital divides: An examination of eHealth technology use in health information seeking, communication and personal health information management in the USA

Health Informatics Journal

Volumn 17, Issue 3, 2011, Pages 224-243

  Lustria, Mia Liza A ^a   Smith, Scott Alan ^a   Hinnant, Charles C ^a  

^a FLORIDA STATE UNIVERSITY   (United States)

Author keywords

digital divide; health information management; health information seeking; Internet

Indexed keywords

ADULT; AGE DISTRIBUTION; AGED; ARTICLE; BIOMEDICAL TECHNOLOGY ASSESSMENT; COMPUTER INTERFACE; CONSUMER; FEMALE; HEALTH EDUCATION; HEALTH SURVEY; HUMAN; INFORMATION RETRIEVAL; INTERNET; MALE; METHODOLOGY; MIDDLE AGED; QUESTIONNAIRE; SEX RATIO; SOCIOECONOMICS; STATISTICAL MODEL; STATISTICS; UNITED STATES; UTILIZATION REVIEW;

ADULT; AGE DISTRIBUTION; AGED; AGED, 80 AND OVER; CONSUMER PARTICIPATION; FEMALE; HEALTH EDUCATION; HEALTH SURVEYS; HUMANS; INFORMATION STORAGE AND RETRIEVAL; INTERNET; LOGISTIC MODELS; MALE; MIDDLE AGED; QUESTIONNAIRES; SEX DISTRIBUTION; SOCIOECONOMIC FACTORS; TECHNOLOGY ASSESSMENT, BIOMEDICAL; UNITED STATES; USER-COMPUTER INTERFACE; YOUNG ADULT;

EID: 80053081782     PISSN: 14604582     EISSN: 17412811     Source Type: Journal    
DOI: 10.1177/1460458211414843     Document Type: Review

References (72)

1. U.S. Department of Health & Human Services. 'Healthy People 2020'. http://www.healthypeople.gov/hp2020/default.asp (2010, last accessed 29 June 2011).
2. Shim M, Kelly B, Hornik R. Cancer information scanning and seeking behavior is associated with knowledge, lifestyle choices, and screening. J Health Commun: International Perspectives. 2006 ; 11 (Suppl. 1). 157-172 (Pubitemid 44594391)
3. Tian Y, Robinson JD. Incidental health information use on the Internet. Health Commun. 2009 ; 24: 41-49
4. Kalichman SC, Cherry C, Cain D, Pope H, Kalichman M, Eaton L, et al. Internet-based health information consumer skills intervention for people living with HIV/AIDS. J Consult Clin Psych. 2006 ; 74: 545-554 (Pubitemid 44128234)
5. Baker L, Wagner TH, Singer S, Bundorf MK. Use of the Internet and e-mail for health care information: Results from a national survey. JAMA. 2003 ; 289: 2400-2406 (Pubitemid 37430173)
6. Czaja R, Manfredi C, Price J. The determinants and consequences of information seeking among cancer patients. Journal Health Commun. 2003 ; 8: 529-562 (Pubitemid 38073014)
7. RainieL. 'Internet, broadband, and cell phone statistics'. Pew Research Center's Internet & American Life Project 2010, http://www.pewinternet.org/ Reports/2010/Internet-broadband-and-cell-phone-statistics.aspx (2010, last accessed 29 June 2011).
8. Park J, Chung H, Yoo WS. Is the Internet a primary source for consumer information search?: Group comparison for channel choices. J Retailing Consum Serv. 2009 ; 16: 92-99
9. JonesSFoxS. 'Generations online in 2009', http://www.pewinternet.org/ Experts/link.aspx?-id=258EE0426A7A487C9BEDAEF9286AD10E&-z=z (2009, last accessed 29 June 2011).
10. MaddenMFoxS. 'Finding Answers Online in Sickness and in Health', Pew Internet American Life Project 2006, http://www.pewinternet.org/PPF/r/183/ report-display.asp (2007. last accessed 29 June 2011).
11. McMullan M. Patients using the Internet to obtain health information: How this affects the patient-health professional relationship. Patient Educ Couns. 2006 ; 63: 24-28 (Pubitemid 44331549)
12. Nicholas D, Williams P, Gunter B. "Search disclosure"- Understanding digital information platform preference and location in a health environment. J Doc. 2003 ; 59: 523-539 (Pubitemid 37249632)
13. Gauld R, Williams S. Use of the Internet for health information: A study of Australians and New Zealanders. Inform Health Soc Ca. 2009 ; 34: 149-158
14. Goldman RD, Macpherson A. Internet health information use and e-mail access by parents attending a paediatric emergency department. Emerg Med J. 2006 ; 23: 345-348 (Pubitemid 44295286)
15. Iverson SA, Howard KB, Penney BK. Impact of Internet use on health-related behaviors and the patient-physician relationship: A survey-based study and review. J Am Osteopath Assoc. 2008 ; 108: 699-711
16. Johnson JD Cancer-related information seeking. Cresskill, NJ: Hampton Press ; 1997: xii 239.
17. ElkinN. 'How America Searches: Health and Wellness', Opinion Research Corporation Reports 2008, http://www.icrossing.com/.../HowAmericaSearches- HealthandWellness.pdf (2010, last accessed 29 June 2011).
18. Weaver JB, Mays D, Lindner G, Eroǧlu D, Fridinger F, Bernhardt JM. Profiling characteristics of internet medical information users. J Am Med Inform Assn. 2009 ; 16: 714-722
19. Weaver JB, Thompson NJ, Sargent Weaver S, Hopkins GL. Healthcare non-adherence decisions and internet health information. Comput Hum Behav. 2009 ; 25: 1373-1380
20. Pratt W, Unruh K, Civan A, Skeels MM. Personal health information management. Commun ACM. 2006 ; 49: 51-55
21. Winkelman WJ, Leonard KJ, Rossos PG. Patient-perceived usefulness of online electronic medical records: employing grounded theory in the development of information and communication technologies for use by patients living with chronic illness. J Am Med Inform Assoc. 2005 ; 12: 306-314 (Pubitemid 40602983)
22. Tang PC, Ash JS, Bates DW, Overhage JM, Sands DZ. Personal health records: Definitions, benefits, and strategies for overcoming barriers to adoption. J Am Med Inform Assoc. 2006 ; 13: 121-126 (Pubitemid 43332901)
23. Nelson JA. Personal health records. Home Health Care Manage Pract. 2009 ; 21: 141-142
24. Detmer D, Bloomrosen M, Raymond B, Tang P. Integrated personal health records: Transformative tools for consumer-centric care. BMC Med Inform Decis Mak. 2008 ; 8: 45
25. Mauksch LB, Dugdale DC, Dodson S, Epstein R. Relationship, communication, and efficiency in the medical encounter: Creating a clinical model from a literature review. Arch Intern Med. 2008 ; 168: 1387-1395 (Pubitemid 352008419)
26. Heisler M, Tierney E, Ackermann RT, Tseng C, Narayan KM, Crosson J, et al. Physicians' participatory decision-making and quality of diabetes care processes and outcomes: Results from the triad study. Chronic Illn. 2009 ; 5: 165-176
27. Naik AD, Kallen MA, Walder A, Street RL. Improving hypertension control in diabetes mellitus: The effects of collaborative and proactive health communication. Circulation. 2008 ; 117: 1361-1368 (Pubitemid 351501489)
28. Stewart MA. Effective physician-patient communication and health outcomes: a review. Can Med Assoc J. 1995 ; 152: 1423-1433
29. Brown LL, Lustria MLA, Rankins J. A review of web-assisted interventions for diabetes management: Maximizing the potential for improving health outcomes. J Diabetes Sci Technol. 2007 ; 1: 892-902
30. Lustria MLA, Brown LL Health Informatics: A Patient-Centered Approach to Diabetes. Aspray W Hayes BM, ed. Cambridge, MA: MIT Press ; 2010: 229-270.
31. Ye J, Rust G, Fry-Johnson Y, Smothers H. E-mail in patient-provider communication: A systematic review. Patient Educ Couns. 2010 ; 80: 266-273
32. Beckjord EB, Finney Rutten LJ, Squiers L, Arora NK, Volckmann L, Moser RP, et al. Use of the internet to communicate with health care providers in the United States: Estimates from the 2003 and 2005 Health Information National Trends Surveys (HINTS). J Med Internet Res. 2007 ; 9: e20
33. Harris LT, Haneuse SJ, Martin DP, Ralston JD. Diabetes quality of care and outpatient utilization associated with electronic patient-provider messaging: A cross-sectional analysis. Diabetes Care. 2009 ; 32: 1182-1187
34. Katz SJ, Nissan N, Moyer CA. Crossing the digital divide: evaluating online communication between patients and their providers. Am J Manag Care. 2004 ; 10: 593-598 (Pubitemid 39302594)
35. Virji A, Yarnall KSH, Krause KM, Pollack KI, Scannell MA, Gradison M, et al. Use of email in a family practice setting: opportunities and challenges in patient- and physician-initiated communication. BMC Med. 2006 ; 4: 18
36. Brooks RG, Menachemi N. Physicians' use of email with patients: factors influencing electronic communication and adherence to best practices. J Med Internet Res. 2006 ; 8: e2
37. Wald HS, Dube CE, Anthony DC. Untangling the Web-The impact of Internet use on health care and the physician-patient relationship. Patient EducCouns. 2007 ; 68: 218-224 (Pubitemid 47539838)
38. McGeady D, Kujala J, Ilvonen K. The impact of patient-physician web messaging on healthcare service provision. Int J Med Inform. 2008 ; 77: 17-23 (Pubitemid 350161421)
39. Rosen P, Kwoh CK. Patient-physician e-mail: An opportunity to transform pediatric health care delivery. Pediatrics. 2007 ; 120: 701-706 (Pubitemid 47549556)
40. Leong SL, Gingrich D, Lewis PR, Mauger DT, George JH. Enhancing doctor-patient communication using email: A pilot study. J Am Board Fam Pract. 2005 ; 18: 180-188 (Pubitemid 41657622)
41. Anand SG, Feldman MJ, Geller DS, Bisbee A, Bauchner H. A content analysis of email communication between primary care providers and parents. Pediatrics. 2005 ; 115: 1283-1288 (Pubitemid 43843232)
42. Sittig D. Results of a content analysis of electronic messages (email) sent between patients and their physicians. BMC Med Inform Decis. 2003 ; 3: 11
43. Roter DL, Larson S, Sands DZ, Ford DE, Houston T. Can email messages between patients and physicians be patient-centered?. Health Commun. 2008 ; 23: 80-86
44. National Telecommunications and Information Administration. 'Digital Nation: Expanding Internet Usage (NTIA Research Preview),' http://www.ntia.doc. gov/reports/2011/NTIA-Internet-Use-Report-February-2011.pdf (2009, last accessed 29 June 2011).
45. Chang BL, Bakken S, Scott Brown S, Houston TK, Kreps GL, Kukafka , et al. Bridging the digital divide: Reaching vulnerable populations. J Am Med Inform Assn. 2004 ; 11: 448-457 (Pubitemid 39421728)
46. Lorence D, Park H. Group disparities and health information: a study of online access for the under-served. Health Informatics J. 2008 ; 14: 29-38 (Pubitemid 351234430)
47. Kreps GL. Disseminating relevant health information to underserved audiences: implications of the Digital Divide Pilot Projects. J Med Libr Assoc. 2005 ; 93: S68-73
48. Koch-Weser S, Bradshaw YS, Gualtieri L, Gallagher SS. The Internet as a health information source: Findings from the 2007 Health Information National Trends Survey and implications for health communication. J Health Commun. 2010 ; 15 (Suppl. 3). 279-293
49. Cotten SR, Gupta SS. Characteristics of online and offline health information seekers and factors that discriminate between them. Soc Sci Med. 2004 ; 59: 1795-1806 (Pubitemid 39093781)
50. Gibbons CM. A historical overview of health disparities and the potential of eHealth solutions. J Med Internet Res. 2005 ; 7: e50
51. Yabroff KR, Breen N, Vernon SW, Meissner HI, Freedman AN, Ballard-Barbash R. What factors are associated with diagnostic follow-up after abnormal mammograms? Findings from a U.S. national survey. Cancer Epidemiol Biomarkers Prev. 2004 ; 13: 723-732 (Pubitemid 38737859)
52. National Cancer Institute. 'HINTS Facts', http://hints.cancer.gov/docs/ hints-factsheet-accessible.pdf (2009, last accessed 29 June 2011).
53. CantorDCoaKCrystal-MansoursSDavisTDipkoSStigmanR. 'Health Information National Trends Survey (HINTS) 2007: Final Report', http://hints.cancer.gov/ docs/HINTS2007FinalReport.pdf (2009, last accessed 29 June 2011).
54. Hesse BW, Moser RP, Rutten LJF, Kreps GL. The Health Information National Trends Survey: Research from the baseline. J Health Commun. 2006 ; 11: vii - xvi
55. Nelson DE, Kreps GL, Hesse BW, Croyle RT, Willis G, Arora N, Rimer BK, Viswanath KV, Weinstein N, Alden A, et al. The Health Information National Trends Survey (HINTS): Development, design, and dissemination. J Health Commun. 2004 ; 9: 443-460 (Pubitemid 39434248)
56. Lathan CS, Okechukwu C, Drake BF, Bennett GG. Racial differences in the perception of lung cancer. Cancer. 2010 ; 116: 1981-1986
57. Strauss W, Howe N Generations: The History of America's Future. New York: Quill William Morrow ; 1991 :
58. Egri CP, Ralston DA. Generation cohorts and personal values: A comparison of China and the United States. Organ Sci. 2004 ; 15: 210-220 (Pubitemid 38640220)
59. Sullivan HW, Beckjord EB, Finney Rutten LJ, Hesse BW. Nutrition-related cancer prevention cognitions and behavioral intentions: Testing the risk perception attitude framework. Health Educ Behav. 2008 ; 35: 866-879
60. Ling BS, Klein WM, Dang Q. Relationship of communication and information measures to colorectal cancer screening utilization: Results from HINTS. J Health Commun. 2006 ; 11 (Suppl. 1). 181-190 (Pubitemid 44594393)
61. Menard S Sage University paper series on quantiative applications in the social sciences, 07-1061995. Thousand Oaks, CA: SAGE, 2002 ;
62. Myers R Classical and modern regression with applications. Boston, MA: Duxbury ; 1990 :
63. National Telecommunications and Information Administration. 'Broadband Technology Opportunities Program (BTOP)', http://www2.ntia.doc.gov/about (2010, last accessed 29 June 2011).
64. Quarterly Program Status Report. 2011 ;:
65. Viswanath K, Breen N, Meissner H, Moser RP, Hesse BW, Steele WR, Rakowski W. Cancer knowledge and disparities in the information age. J Health Commun. 2006 ; 11 (Suppl. 1). 1-17 (Pubitemid 44594381)
66. Nguyen GT, Bellamy SL. Cancer information seeking preferences and experiences: Disparities between Asian Americans and Whites in the Health Information National Trends Survey (HINTS). J Health Commun. 2006 ; 11 (Suppl. 1). 173
67. Finney-Rutten LJ, Squiers L, Hesse B. Cancer-related information seeking: Hints from the 2003 Health Information National Trends Survey (HINTS). J Health Commun. 2006 ; 11 (Suppl. 1). 147-156 (Pubitemid 44594390)
68. Baig AA, Wilkes AE, Davis AM, Peek ME, Huang ES, Bell DS, Chin MH. The use of quality improvement and health information technology approaches to improve diabetes outcomes in African American and Hispanic patients. Med Care Res Rev. 2010 ; 67 (Suppl. 5). 163S - 197S
69. Schmeida M, McNeal RS. The telehealth divide: disparities in searching public health information online. J Health Care Poor U. 2007 ; 18: 637-647
70. Jensen JD, King AJ, Davis LA, Guntzviller LM. Utilization of Internet technology by low-income adults: The role of health literacy, health numeracy, and computer assistance. J Aging Health. 2010 ; 22: 804-826
71. Renahy E, Parizot I, Chauvin P. Health information seeking on the Internet: a double divide? Results from a representative survey in the Paris metropolitan area, France, 2005-2006. BMC Public Health. 2008 ; 8: 69
72. Kim EH, Stolyar A, Lober WB, Herbaugh AL, Shinstrom SE, Zierler BK, Soh BC, Kim Y. Challenges to using an electronic personal health record by a low-income elderly population. J Med Internet Res. 2009 ; 11: e44