Re-engineering transformer maintenance processes to improve customized service delivery

Journal of Systems Science and Systems Engineering

Volumn 20, Issue 3, 2011, Pages 323-345

  Trappey, Amy J C ^a,b   Sun, Yong ^c   Trappey, Charles V ^d   Ma, Lin ^c  

^a NATIONAL TSING HUA UNIVERSITY   (Taiwan)

^b NATIONAL TAIPEI UNIVERSITY OF TECHNOLOGY   (Taiwan)

^c QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^d NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

after sales services; Business Processes Reengineering (BPR); engineering asset maintenance; power industry; transformers

Indexed keywords

AFTER-SALES SERVICES; BUSINESS MODELS; BUSINESS PRACTICES; BUSINESS PROCESS; COST-INCREASES; CUSTOMIZED SERVICES; ELECTRONIC FILING; END-USERS; ENTIRE SYSTEM; IMPROVED PROCESS; INDUSTRIAL CUSTOMER; INFORMATION COMMUNICATION; INFORMATION EXCHANGES; INTERNET BASED SYSTEM; MAINTENANCE PRACTICES; MAINTENANCE PROCESS; MAINTENANCE SERVICES; MANUFACTURING COMPANIES; NEGATIVE IMPACTS; POWER GENERATION PLANTS; POWER GENERATION SYSTEMS; POWER INDUSTRY; PROCESS MODEL; SERVICE DELAYS;

CUSTOMER SATISFACTION; ELECTRIC TRANSFORMERS; ELECTRONIC DOCUMENT EXCHANGE; MANUFACTURE; OUTAGES; PLANT SHUTDOWNS; REENGINEERING; SALES;

MAINTAINABILITY;

EID: 80052918632     PISSN: 10043756     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11518-011-5172-z     Document Type: Article

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