메뉴 건너뛰기




Volumn 102, Issue 2-3, 2011, Pages 178-192

Factors influencing pharmacist performance: A review of the peer-reviewed literature

Author keywords

Performance; Performance concerns; Pharmacist; Poor performance; Workload

Indexed keywords

AUSTRALIA; CANADA; DATA BASE; ETHNICITY; EUROPE; HUMAN; JOB PERFORMANCE; MENTAL HEALTH; NEW ZEALAND; PEER REVIEW; PHARMACIST; PHARMACY; QUESTIONNAIRE; REVIEW; UNITED KINGDOM; UNITED STATES; WORK ENVIRONMENT; WORKLOAD; WORKPLACE;

EID: 80052785981     PISSN: 01688510     EISSN: 18726054     Source Type: Journal    
DOI: 10.1016/j.healthpol.2011.06.004     Document Type: Review
Times cited : (50)

References (89)
  • 1
    • 0032490302 scopus 로고    scopus 로고
    • Lessons from the Bristol case
    • Treasure T. Lessons from the Bristol case. British Medical Journal 1998, 316:1685-1686.
    • (1998) British Medical Journal , vol.316 , pp. 1685-1686
    • Treasure, T.1
  • 2
    • 33744738389 scopus 로고    scopus 로고
    • Department of Health
    • Good doctors, safer patients. Proposals to strengthen the system to assure and improve the performance of doctors and to protect the safety of patients. A Report by the Chief Medical Officer. London: Department of Health.
    • Department of Health. Good doctors, safer patients. Proposals to strengthen the system to assure and improve the performance of doctors and to protect the safety of patients. A Report by the Chief Medical Officer. London: Department of Health; 2006.
    • (2006)
  • 3
    • 80052816537 scopus 로고    scopus 로고
    • Department of Health The regulation of the non-medical healthcare professions: a review by the Department of Health London: HMSO;
    • Department of Health. The regulation of the non-medical healthcare professions: a review by the Department of Health. London: HMSO; 2006.
    • (2006)
  • 5
    • 80052789271 scopus 로고    scopus 로고
    • All doctors practising in the UK will need licence by 16 November
    • Dyer C. All doctors practising in the UK will need licence by 16 November. British Medical Journal 2009, 338. p. b2363.
    • (2009) British Medical Journal , vol.338
    • Dyer, C.1
  • 10
    • 0005719919 scopus 로고    scopus 로고
    • Royal Pharmaceutical Society of Great Britain
    • Fitness to practise. Annual Report 2008. London: RPSGB;
    • Royal Pharmaceutical Society of Great Britain. Fitness to practise. Annual Report 2008. London: RPSGB; 2009.
    • (2009)
  • 13
    • 0029997282 scopus 로고    scopus 로고
    • Seriously deficient professional performance
    • Brearley S. Seriously deficient professional performance. British Medical Journal 1996, 312:1180-1181.
    • (1996) British Medical Journal , vol.312 , pp. 1180-1181
    • Brearley, S.1
  • 15
    • 84856773271 scopus 로고    scopus 로고
    • The Pharmacists and Pharmacy Technicians Order 2007
    • [accessed 18 July 2011].
    • The Pharmacists and Pharmacy Technicians Order 2007. Statutory Instrument 289. ; 2007 [accessed 18 July 2011]. http://www.legislation.gov.uk/uksi/2007/289/contents/made.
    • (2007) Statutory Instrument , vol.289
  • 16
    • 85047698849 scopus 로고    scopus 로고
    • The assessment of poorly performing doctors: the development of the assessment programmes for the General Medical Council's Performance Procedures
    • Southgate L., Cox Y., David T., Hatch D., Howes A., Johnson N., et al. The assessment of poorly performing doctors: the development of the assessment programmes for the General Medical Council's Performance Procedures. Medical Education 2001, 35:2-8.
    • (2001) Medical Education , vol.35 , pp. 2-8
    • Southgate, L.1    Cox, Y.2    David, T.3    Hatch, D.4    Howes, A.5    Johnson, N.6
  • 17
    • 0025059683 scopus 로고
    • The assessment of clinical skills/competence/performance
    • Miller G. The assessment of clinical skills/competence/performance. Academic Medicine 1990, 65(Suppl.):63-67.
    • (1990) Academic Medicine , vol.65 , Issue.SUPPL. , pp. 63-67
    • Miller, G.1
  • 19
    • 34250821097 scopus 로고    scopus 로고
    • Radcliffe Publishing Ltd., Oxford, J. Cox, J. King, A. Hutchinson, P. McAvoy (Eds.)
    • Understanding doctors' performance 2006, Radcliffe Publishing Ltd., Oxford. J. Cox, J. King, A. Hutchinson, P. McAvoy (Eds.).
    • (2006) Understanding doctors' performance
  • 23
  • 24
    • 49049096319 scopus 로고    scopus 로고
    • Doctors with difficulties: why so few women?
    • Firth-Cozens J. Doctors with difficulties: why so few women?. Postgraduate Medicine 2008, 84:318-320.
    • (2008) Postgraduate Medicine , vol.84 , pp. 318-320
    • Firth-Cozens, J.1
  • 28
    • 0030980507 scopus 로고    scopus 로고
    • Doctors' perceptions of the links between stress and lowered clinical care
    • Firth-Cozens J., Greenhalgh J. Doctors' perceptions of the links between stress and lowered clinical care. Social Science and Medicine 1997, 44:1017-1022.
    • (1997) Social Science and Medicine , vol.44 , pp. 1017-1022
    • Firth-Cozens, J.1    Greenhalgh, J.2
  • 29
    • 0035219590 scopus 로고    scopus 로고
    • Interventions to improve physicians' well-being and patient care
    • Firth-Cozens J. Interventions to improve physicians' well-being and patient care. Social Science and Medicine 2001, 52:215-222.
    • (2001) Social Science and Medicine , vol.52 , pp. 215-222
    • Firth-Cozens, J.1
  • 30
    • 33749646776 scopus 로고    scopus 로고
    • A perspective on stress and depression
    • Radcliffe Publishing Ltd., Oxon, J. Cox, J. King, A. Hutchinson, P. McAvoy (Eds.)
    • Firth-Cozens J. A perspective on stress and depression. Understanding doctors' performance 2006, Radcliffe Publishing Ltd., Oxon. J. Cox, J. King, A. Hutchinson, P. McAvoy (Eds.).
    • (2006) Understanding doctors' performance
    • Firth-Cozens, J.1
  • 31
    • 0031823763 scopus 로고    scopus 로고
    • An investigation of pharmacists' role stress and the work/non work interface
    • Gaither C. An investigation of pharmacists' role stress and the work/non work interface. Journal of Social and Administrative Pharmacy 1998, 15:92-103.
    • (1998) Journal of Social and Administrative Pharmacy , vol.15 , pp. 92-103
    • Gaither, C.1
  • 33
    • 33747242633 scopus 로고    scopus 로고
    • Are psychological factors linked to performance?
    • Radcliffe Publishing Ltd., Oxford, J. Cox, J. King, A. Hutchinson, P. McAvoy (Eds.)
    • Firth-Cozens J., King J. Are psychological factors linked to performance?. Understanding doctors' performance 2006, Radcliffe Publishing Ltd., Oxford. J. Cox, J. King, A. Hutchinson, P. McAvoy (Eds.).
    • (2006) Understanding doctors' performance
    • Firth-Cozens, J.1    King, J.2
  • 34
    • 0030958550 scopus 로고    scopus 로고
    • Young doctors' health. 1. How do working conditions affect attitudes, health and performance?
    • Baldwin P.J., Dodd M., Wrate R.W. Young doctors' health. 1. How do working conditions affect attitudes, health and performance?. Social Science & Medicine 1997, 45:35-40.
    • (1997) Social Science & Medicine , vol.45 , pp. 35-40
    • Baldwin, P.J.1    Dodd, M.2    Wrate, R.W.3
  • 37
    • 19144372965 scopus 로고    scopus 로고
    • Prospective study of the incidence, nature and causes of dispensing errors in community pharmacies
    • Ashcroft D., Quinlan P., Blenkinsopp A. Prospective study of the incidence, nature and causes of dispensing errors in community pharmacies. Pharmacoepidemiology and Drug Safety 2005, 14:327-332.
    • (2005) Pharmacoepidemiology and Drug Safety , vol.14 , pp. 327-332
    • Ashcroft, D.1    Quinlan, P.2    Blenkinsopp, A.3
  • 38
    • 0345872477 scopus 로고    scopus 로고
    • Continuous professional development and foreign-trained health care professionals
    • Austin Z. Continuous professional development and foreign-trained health care professionals. Journal of Social and Administrative Pharmacy 2003, 20:232-241.
    • (2003) Journal of Social and Administrative Pharmacy , vol.20 , pp. 232-241
    • Austin, Z.1
  • 39
    • 31144445010 scopus 로고    scopus 로고
    • Continuous professional development: the Ontario experience in professional self-regulation through quality assurance and peer review
    • Austin Z., Croteau D., Marini A., Violato C. Continuous professional development: the Ontario experience in professional self-regulation through quality assurance and peer review. American Journal of Pharmaceutical Education 2003, 67:1-11.
    • (2003) American Journal of Pharmaceutical Education , vol.67 , pp. 1-11
    • Austin, Z.1    Croteau, D.2    Marini, A.3    Violato, C.4
  • 40
    • 1942539034 scopus 로고    scopus 로고
    • Assessment of pharmacists' patient care competencies: validity evidence from Ontario (Canada)'s quality assurance and peer review process
    • Austin Z., Marini A., Croteau D., Violato C. Assessment of pharmacists' patient care competencies: validity evidence from Ontario (Canada)'s quality assurance and peer review process. Pharmacy Education 2004, 4:23-32.
    • (2004) Pharmacy Education , vol.4 , pp. 23-32
    • Austin, Z.1    Marini, A.2    Croteau, D.3    Violato, C.4
  • 42
    • 23844545531 scopus 로고    scopus 로고
    • The frequency and potential causes of dispensing errors in a hospital pharmacy
    • Beso A., Franklin B., Barber N. The frequency and potential causes of dispensing errors in a hospital pharmacy. Pharmacy World & Science 2005, 27:182-190.
    • (2005) Pharmacy World & Science , vol.27 , pp. 182-190
    • Beso, A.1    Franklin, B.2    Barber, N.3
  • 43
    • 0035011842 scopus 로고    scopus 로고
    • Pharmacists' assessment of dispensing errors: risk factors, practice sites, professional functions, and satisfaction
    • Bond C.A., Raehl C.L. Pharmacists' assessment of dispensing errors: risk factors, practice sites, professional functions, and satisfaction. Pharmacotherapy 2001, 21:614-626.
    • (2001) Pharmacotherapy , vol.21 , pp. 614-626
    • Bond, C.A.1    Raehl, C.L.2
  • 45
    • 0035345234 scopus 로고    scopus 로고
    • Onset of illegal use of mind-altering or potentially addictive prescription drugs among pharmacists
    • Dabney D.A. Onset of illegal use of mind-altering or potentially addictive prescription drugs among pharmacists. Journal of the American Pharmaceutical Association 2001, 41:392-400.
    • (2001) Journal of the American Pharmaceutical Association , vol.41 , pp. 392-400
    • Dabney, D.A.1
  • 47
    • 0030453802 scopus 로고    scopus 로고
    • Relationships between ambient sounds and the accuracy of pharmacists' prescription-filling performance
    • Flynn E.A., Barker K.N., Gibson J.T., Pearson R.E., Berger B.A. Relationships between ambient sounds and the accuracy of pharmacists' prescription-filling performance. Human Factors 1996, 38:614-622.
    • (1996) Human Factors , vol.38 , pp. 614-622
    • Flynn, E.A.1    Barker, K.N.2    Gibson, J.T.3    Pearson, R.E.4    Berger, B.A.5
  • 48
    • 35348825136 scopus 로고    scopus 로고
    • The impact of increasing workloads and role expansion on female community pharmacists in the United Kingdom
    • Gidman W.K., Hassell K., Day J., Payne K. The impact of increasing workloads and role expansion on female community pharmacists in the United Kingdom. Research in Social and Administrative Pharmacy 2007, 3:285-302.
    • (2007) Research in Social and Administrative Pharmacy , vol.3 , pp. 285-302
    • Gidman, W.K.1    Hassell, K.2    Day, J.3    Payne, K.4
  • 49
    • 1542615350 scopus 로고    scopus 로고
    • Using error theory in the pharmacy dispensary can reduce accidents
    • Gothard A.M., Dade J.P., Murphy K., Mellor E.J. Using error theory in the pharmacy dispensary can reduce accidents. Pharmacy in Practice 2004, 14:44-49.
    • (2004) Pharmacy in Practice , vol.14 , pp. 44-49
    • Gothard, A.M.1    Dade, J.P.2    Murphy, K.3    Mellor, E.J.4
  • 59
    • 34247373137 scopus 로고    scopus 로고
    • Pharmacist workload and pharmacy characteristics associated with the dispensing of potentially clinically important drug-drug interactions
    • Malone D.C., Abarca J., Skrepnek G.H., Murphy J.E., Armstrong E.P., Grizzle A.J., et al. Pharmacist workload and pharmacy characteristics associated with the dispensing of potentially clinically important drug-drug interactions. Medical Care 2007, 45:456-462.
    • (2007) Medical Care , vol.45 , pp. 456-462
    • Malone, D.C.1    Abarca, J.2    Skrepnek, G.H.3    Murphy, J.E.4    Armstrong, E.P.5    Grizzle, A.J.6
  • 60
    • 70349563420 scopus 로고    scopus 로고
    • An exploration of work-related stress in Northern Ireland community pharmacy: a qualitative study
    • McCann L., Adair C.G., Hughes C.M. An exploration of work-related stress in Northern Ireland community pharmacy: a qualitative study. International Journal of Pharmacy Practice 2009, 17:261-267.
    • (2009) International Journal of Pharmacy Practice , vol.17 , pp. 261-267
    • McCann, L.1    Adair, C.G.2    Hughes, C.M.3
  • 61
    • 0031434248 scopus 로고    scopus 로고
    • Prescription fraud: characteristics, consequences, and influences
    • Payne B.K., Dabney D.A. Prescription fraud: characteristics, consequences, and influences. Journal of Drug Issues 1997, 27:807-820.
    • (1997) Journal of Drug Issues , vol.27 , pp. 807-820
    • Payne, B.K.1    Dabney, D.A.2
  • 64
    • 0026933324 scopus 로고
    • Prescribing problems and pharmacist interventions in community practice
    • Rupp M.T., DeYoung M., Schondelmeyer S.W. Prescribing problems and pharmacist interventions in community practice. Medical Care 1992, 30:926-940.
    • (1992) Medical Care , vol.30 , pp. 926-940
    • Rupp, M.T.1    DeYoung, M.2    Schondelmeyer, S.W.3
  • 67
    • 56549100880 scopus 로고    scopus 로고
    • A system approach to dispensing errors: a national study on perceptions of the Finnish community pharmacists
    • Teinilä T., Grönroos V., Airaksinen M. A system approach to dispensing errors: a national study on perceptions of the Finnish community pharmacists. Pharmacy World & Science 2008, 30:823-833.
    • (2008) Pharmacy World & Science , vol.30 , pp. 823-833
    • Teinilä, T.1    Grönroos, V.2    Airaksinen, M.3
  • 68
    • 0037697853 scopus 로고    scopus 로고
    • A longitudinal study of United Kingdom pharmacists' misdemeanours trials, tribulations and trends
    • Tullett J., Rutter P., Brown D. A longitudinal study of United Kingdom pharmacists' misdemeanours trials, tribulations and trends. Pharmacy World and Science 2003, 25:43-51.
    • (2003) Pharmacy World and Science , vol.25 , pp. 43-51
    • Tullett, J.1    Rutter, P.2    Brown, D.3
  • 69
    • 76749090481 scopus 로고    scopus 로고
    • Prescribing errors during hospital inpatient care: factors influencing identification by pharmacists
    • Tully M.P., Buchan I.E. Prescribing errors during hospital inpatient care: factors influencing identification by pharmacists. Pharmacy World and Science 2009, 31:682-688.
    • (2009) Pharmacy World and Science , vol.31 , pp. 682-688
    • Tully, M.P.1    Buchan, I.E.2
  • 70
    • 0035739330 scopus 로고    scopus 로고
    • Misconceptions about pharmacy workload
    • Grasha A.F. Misconceptions about pharmacy workload. Canadian Pharmaceutical Journal 2001, 134:26-35.
    • (2001) Canadian Pharmaceutical Journal , vol.134 , pp. 26-35
    • Grasha, A.F.1
  • 71
    • 24644474831 scopus 로고    scopus 로고
    • A study of statutory committee charges and ethnic origin
    • Hassell K. A study of statutory committee charges and ethnic origin. Pharmaceutical Journal 1996, 257:R43.
    • (1996) Pharmaceutical Journal , vol.257
    • Hassell, K.1
  • 73
    • 41349094044 scopus 로고    scopus 로고
    • Measuring potential error rates in the pharmacy dispensary
    • Wu P.F. Measuring potential error rates in the pharmacy dispensary. Pharmacy World & Science 2000, 22:221.
    • (2000) Pharmacy World & Science , vol.22 , pp. 221
    • Wu, P.F.1
  • 75
    • 84856792631 scopus 로고    scopus 로고
    • General Medical Council
    • GMC. ; [accessed 18 July 2011].
    • General Medical Council. Revalidation-GMP framework for appraisal and revalidation. GMC. ; 2011 [accessed 18 July 2011]. http://www.gmc-uk.org/doctors/revalidation/revalidation_gmp_framework.asp.
    • (2011) Revalidation-GMP framework for appraisal and revalidation
  • 76
    • 80052796294 scopus 로고    scopus 로고
    • Ethnic diversity among pharmacy practitioners: a description and explanation of ethnic group participation in pharmacy, and implications for workforce issues
    • Blackwell, Oxford, D. Gard (Ed.)
    • Hassell K. Ethnic diversity among pharmacy practitioners: a description and explanation of ethnic group participation in pharmacy, and implications for workforce issues. Personal and social factors in pharmacy practice 2000, 41-55. Blackwell, Oxford. D. Gard (Ed.).
    • (2000) Personal and social factors in pharmacy practice , pp. 41-55
    • Hassell, K.1
  • 78
    • 80052802185 scopus 로고    scopus 로고
    • Language proficiency of European trained pharmacists in Great Britain
    • Ziaei Z., Schafheutle E.I., Hassell K. Language proficiency of European trained pharmacists in Great Britain. Pharmacy Practice 2010, 8(Suppl. 1):57-58.
    • (2010) Pharmacy Practice , vol.8 , Issue.SUPPL. 1 , pp. 57-58
    • Ziaei, Z.1    Schafheutle, E.I.2    Hassell, K.3
  • 79
    • 61849127344 scopus 로고    scopus 로고
    • Anon. Is workplace pressure affecting you?
    • Anon. Is workplace pressure affecting you?. Pharmaceutical Journal 2009, 282:103.
    • (2009) Pharmaceutical Journal , vol.282 , pp. 103
  • 80
    • 33748292911 scopus 로고    scopus 로고
    • Under pressure to cope with demand
    • Gidman W. Under pressure to cope with demand. Pharmaceutical Journal 2006, 277:218.
    • (2006) Pharmaceutical Journal , vol.277 , pp. 218
    • Gidman, W.1
  • 82
    • 41349084835 scopus 로고    scopus 로고
    • Heavy workload is taking its toll
    • Jukes A.J. Heavy workload is taking its toll. Pharmaceutical Journal 2008, 280:305.
    • (2008) Pharmaceutical Journal , vol.280 , pp. 305
    • Jukes, A.J.1
  • 83
    • 41349089555 scopus 로고    scopus 로고
    • We need legal guidelines on workload
    • Truong M.L. We need legal guidelines on workload. Pharmaceutical Journal 2008, 280:305.
    • (2008) Pharmaceutical Journal , vol.280 , pp. 305
    • Truong, M.L.1
  • 84
    • 47649132910 scopus 로고    scopus 로고
    • Determinants of the uptake of medicines use reviews (MURs) by community pharmacies in England: a multi-method study
    • Bradley F., Wagner A.C., Elvey R., Noyce P.R., Ashcroft D.M. Determinants of the uptake of medicines use reviews (MURs) by community pharmacies in England: a multi-method study. Health Policy 2008, 88:258-268.
    • (2008) Health Policy , vol.88 , pp. 258-268
    • Bradley, F.1    Wagner, A.C.2    Elvey, R.3    Noyce, P.R.4    Ashcroft, D.M.5
  • 85
    • 65649106942 scopus 로고    scopus 로고
    • Workload pressure among recently qualified pharmacists: an exploratory study of intentions to leave the profession
    • Eden M., Schafheutle E.I., Hassell K. Workload pressure among recently qualified pharmacists: an exploratory study of intentions to leave the profession. International Journal of Pharmacy Practice 2009, 17:181-187.
    • (2009) International Journal of Pharmacy Practice , vol.17 , pp. 181-187
    • Eden, M.1    Schafheutle, E.I.2    Hassell, K.3
  • 86
    • 34648816690 scopus 로고    scopus 로고
    • Employers applying pressure to conduct MURs
    • Murphy J.A. Employers applying pressure to conduct MURs. Pharmaceutical Journal 2007, 279:258.
    • (2007) Pharmaceutical Journal , vol.279 , pp. 258
    • Murphy, J.A.1
  • 87
    • 77954033739 scopus 로고    scopus 로고
    • Professional status in a changing world: the case of medicines use reviews in English community pharmacy
    • McDonald R., Cheraghi-Sohi S., Sanders C., Ashcroft D. Professional status in a changing world: the case of medicines use reviews in English community pharmacy. Social Science & Medicine 2010, 71:451-458.
    • (2010) Social Science & Medicine , vol.71 , pp. 451-458
    • McDonald, R.1    Cheraghi-Sohi, S.2    Sanders, C.3    Ashcroft, D.4
  • 88
    • 0033077084 scopus 로고    scopus 로고
    • Illicit prescription drug use among pharmacists: evidence of a paradox of familiarity
    • Dabney D.A., Hollinger R.C. Illicit prescription drug use among pharmacists: evidence of a paradox of familiarity. Work and Occupations 1999, 26:77-106.
    • (1999) Work and Occupations , vol.26 , pp. 77-106
    • Dabney, D.A.1    Hollinger, R.C.2
  • 89
    • 33747278324 scopus 로고    scopus 로고
    • The impact of health on performance
    • Radcliffe Publishing Ltd., Oxford, J. Cox, J. King, A. Hutchinson, P. McAvoy (Eds.)
    • Harrison J., Sterland J. The impact of health on performance. Understanding doctors' performance 2006, Radcliffe Publishing Ltd., Oxford. J. Cox, J. King, A. Hutchinson, P. McAvoy (Eds.).
    • (2006) Understanding doctors' performance
    • Harrison, J.1    Sterland, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.