Service analysis for service design process formalization based on service engineering

Advances in Life Cycle Engineering for Sustainable Manufacturing Businesses - Proceedings of the 14th CIRP Conference on Life Cycle Engineering

Volumn , Issue , 2007, Pages 155-158

  Boyonas, Mark Ismael ^a   Hara, Tatsunori ^a   Arai, Tamio ^a   Shimomura, Yoshiki ^b  

^a UNIVERSITY OF TOKYO   (Japan)

^b TOKYO METROPOLITAN UNIVERSITY   (Japan)

Author keywords

Service design process; Service encounter; Service engineering; Task analysis

Indexed keywords

JOB ANALYSIS;

HIERARCHICAL TASK ANALYSIS; SERVICE ACTIVITIES; SERVICE ANALYSIS; SERVICE DESIGN; SERVICE ENCOUNTER; SERVICE ENGINEERING; SERVICE OPERATIONS; TASK ANALYSIS;

LIFE CYCLE;

EID: 80052133778     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1007/978-1-84628-935-4_27     Document Type: Conference Paper

References (7)

1. T. Arai and Y. Shimomura, 2004, Proposal of Service CAD System - A Tool for Service Engineering-. Annals of the CIRP, 53/1, (ISSN 1660-2773):397-400.
2. Watanabe Kentaro et. al., 2005, Development of a Service CAD System based on Service Engineering (14th Report), In Proceedings of 2005 Spring Session of the Japan Society for Precision Engineering: 187-188.
3. Watanabe Kentaro, 2004, Service Design Aid based on a Service Design Process Model, Masters Thesis the University of Tokyo: 57-68.
4. Boyonas, M.V., Arai, T., Shimomura, Y., Hara, T., 2006, Development of Service CAD System based on Service Engineering (31th report) - Procedure of Service Analysis using Service Engineering, 107-108.
5. Annet, J., Stanton, N.A., Stammers, R.B., Gray, M.J. 1971, task Analysis, Department of employment Training Information Paper 6. HMSO, London.
6. Bitran, G. and Pedrosa L., 1998, A Structured Product Development Perspective for Service Operations, European Management Journal, 16/ 2: 169-189. (Pubitemid 128184699)
7. Stanton, N., 2006, Hierarchical task analysis: Developments, applications, and extensions, Applied Ergonomics, 37/1:55-79. (Pubitemid 41606249)