A framework for measuring quality in the emergency department

Emergency Medicine Journal

Volumn 28, Issue 9, 2011, Pages 735-740

  Cameron, Peter A ^a   Schull, M J ^b   Cooke, M W ^c  

^a MONASH UNIVERSITY   (Australia)

^b UNIVERSITY OF TORONTO   (Canada)

^c UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ACCREDITATION; ACUTE HEART INFARCTION; ANALGESIA; CANNULA; CENTRAL VENOUS CATHETERIZATION; CLINICAL EFFECTIVENESS; CLINICAL PRACTICE; COMPLICATION; DATA COLLECTION METHOD; DIAGNOSTIC ERROR; ELECTRONIC MEDICAL RECORD; EMERGENCY CARE; EMERGENCY HEALTH SERVICE; EMERGENCY MEDICINE; EMERGENCY PATIENT; EMERGENCY PHYSICIAN; EMERGENCY TREATMENT; EMERGENCY WARD; FLUID RESUSCITATION; HAND WASHING; HEALTH CARE ACCESS; HEALTH CARE FACILITY; HEALTH CARE ORGANIZATION; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HEART ARREST; HOSPITAL DISCHARGE; HOSPITAL READMISSION; HUMAN; INCIDENT REPORT; INFORMATION SYSTEM; INJURY; INTENSIVE CARE; MEDICAL AUDIT; MEDICAL RECORD REVIEW; MORBIDITY; MORTALITY; NOTE; OUTCOME ASSESSMENT; PALLIATIVE THERAPY; PATIENT SAFETY; PATIENT SATISFACTION; PEER REVIEW; PERFORMANCE MEASUREMENT SYSTEM; PRESCRIPTION; PRIORITY JOURNAL; PROCESS CONTROL; QUALITY CONTROL; RESPIRATION CONTROL; RISK ASSESSMENT; STROKE; TREATMENT FAILURE; VALIDATION PROCESS; WOUND HEALING;

EMERGENCY MEDICINE; EMERGENCY SERVICE, HOSPITAL; HEALTH SERVICES RESEARCH; HUMANS; PATIENT-CENTERED CARE; PROCESS ASSESSMENT (HEALTH CARE); QUALITY ASSURANCE, HEALTH CARE;

EID: 80052123242     PISSN: 14720205     EISSN: 14720213     Source Type: Journal    
DOI: 10.1136/emj.2011.112250     Document Type: Note

References (21)

1. QIPP Right Care. The NHS Atlas of Variation in Healthcare: reducing unwarranted variation to increase value and improve quality. 2010. http://www.rightcare.nhs.uk/atlas/ (accessed 10 Mar 2011).
2. Landrigan CP, Parry GJ, Bones CB, et al. Temporal trends in rates of patient harm resulting from medical care. N Engl J Med 2010;363:2124-34.
3. Australasian College for Emergency Medicine. Policy document quality management in emergency medicine. http://www.acem.org.au/media/policies-and- guidelines/quality.pdf (accessed 10 Mar 2011).
4. Canadian Association of Emergency Physicians. Canadian Association of Emergency Physicians. Development of a Consensus on Evidence-Based Quality of Care Indicators for Canadian Emergency Departments. http://www.caep.ca/template. asp?id=4DCA2D0014A4408FACB06DC5CC0E81D3#qualityindicator (accessed 10 Mar 2011).
5. Department of Health. The NHS Plan. http://www.dh.gov.uk/prod-consum-dh/ groups/dh-digitalassets/@dh/@en/@ps/documents/digitalasset/dh-118522.pdf (accessed 10 Mar 2011).
6. Beattie E, Mackway-Jones K. A Delphi study to identify performance indicators for emergency medicine. Emerg Med J 2004;21:47-50. (Pubitemid 38165484)
7. Agency for Healthcare & Quality. Emergency Department Performance Measures and Benchmarking Summit: the Consensus Statement. http://www. qualityindicators.ahrq.gov/news/EDPerformanceMeasures-ConsensusStatement.pdf (accessed 10 Mar 2011).
8. McNeil JJ, Evans SM, Johnson NP, et al. Clinical quality registries: Their role in quality improvement. Med J Aust 2010;192(5):244-5.
9. Aspirin in AMIISIS-2 (Second International Study of Infarct Survival). Collaborative Group. Randomised trial of intravenous streptokinase, oral aspirin, both, or neither among 1787 cases of suspected acute myocardial infarction: ISIS-2. Lancet 1988;ii:349-60.
10. Institute of Medicine (IOM). Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academy Press, 2001.
11. Victorian Quality Council. A guide to using data for healthcare quality improvement. 2008 http://www.health.vic.gov.au/qualitycouncil/downloads/vqc- guide-to-using-data.pdf (accessed 10 Mar 2011).
12. Semmens JB, Aitken RJ, Sanfilippo FM, et al. The Western Australian audit of surgical mortality: Advancing surgical accountability. Med J Aust 2005;183:504-8. (Pubitemid 41723324)
13. Baker DW, Stevens CD, Brook RH. Patients who leave a public hospital emergency department without being seen. JAMA 1991;266:1085-90.
14. Institute for Healthcare Improvement. IHI Global Trigger Tools for Measuring Adverse Events. 2009. http://www.ihi.org/NR/rdonlyres/B277159C-60D4- 4EFD-BF2A-B9FB62CAAA4A/0/IHIGlobalTriggerToolWhitePaper2009.pdf%20 (accessed 10 Mar 2011).
15. West Midlands Quality Review Service. Urgent care. NHS, UK: 2010. http://www.wmqi.westmidlands.nhs.uk/wmqrs/review-programmes/view/urgent-care (accessed 10 Mar 2011).
16. College of Emergency Medicine (UK). Current clinical audits. 2010. http://www.collemergencymed.ac.uk/Shop-Floor/Clinical%20Audit/Current%20Audits/ (accessed 10 Mar 2011).
17. Nieva VF, Sorra F. Safety culture assessment: A tool for improving patient safety in healthcare organizations. Qual Saf Health Care 2003;12(Suppl II): ii17-23. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765782/pdf/ v012p0ii17.pdf (accessed 10 Mar 2011). (Pubitemid 37542035)
18. Sprivulis CP, Da Silva JA, Jacobs IG, et al. The association between hospital overcrowding and mortality among patients admitted via Western Australian emergency departments. Med J Aust 2006;184:208-12.
19. Schull MJ, Guttmann A, Leaver CA, et al. Prioritizing performance measurement for emergency department care: consensus on evidence-based quality of care indicators. Can J Emerg Med 2010. (In press).
20. Taylor C, Bengar J. Patient satisfaction in emergency medicine. Emerg Med J 2004;21:528-32. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1726409/pdf/ v021p00528.pdf (accessed 10 Mar 2011). (Pubitemid 39232175)
21. Cameron PA, Joseph AP, McCarthy SM. Access block can be managed. Med J Aust 2009;190:364-8.