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Volumn , Issue , 2011, Pages 300-307

Managing the quality of virtualized services

Author keywords

Cloud computing; Framework; Services quality

Indexed keywords

DELIVERY PROCESS; FRAMEWORK; HELPDESK; IT SERVICES; SERVICES QUALITY; TRACK QUALITY; VIRTUALIZED SERVICES;

EID: 80051952343     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SRII.2011.41     Document Type: Conference Paper
Times cited : (9)

References (14)
  • 2
    • 11244339917 scopus 로고    scopus 로고
    • Measuring service quality: A review and critique of research using SERVQUAL
    • LJM Coulthard, Measuring service quality: A review and critique of research using SERVQUAL, International Journal of Market Research, 2004.
    • (2004) International Journal of Market Research
    • Coulthard, L.J.M.1
  • 5
    • 0012623137 scopus 로고
    • Deriving structurally based software measures
    • N. Fenton and A. Melton, Deriving Structurally Based Software Measures, Journal of System Software, (12) 1990, pp. 177-187.
    • (1990) Journal of System Software , vol.12 , pp. 177-187
    • Fenton, N.1    Melton, A.2
  • 8
    • 80051949147 scopus 로고    scopus 로고
    • accessed on June 10
    • Weka 3 data mining software, University of Waikato, http://www.cs. waikato.ac.nz/ml/weka/, accessed on June 10 2010.
    • (2010) Weka 3 Data Mining Software
  • 10
    • 80051949323 scopus 로고    scopus 로고
    • accessed on June 10 2010
    • Microsoft Web Service Software Factory, http://msdn.microsoft.com/en-us/ library/bb931187.aspx, accessed on June 10 2010.
    • Microsoft Web Service Software Factory
  • 11
    • 80051938078 scopus 로고    scopus 로고
    • accessed on June 10 2010
    • IBM Websphere portlet factory, http://www-01.ibm.com/software/genservers/ portletfactory/, accessed on June 10 2010.
    • IBM Websphere Portlet Factory
  • 12
    • 84986037963 scopus 로고    scopus 로고
    • E-service quality: A model of virtual service quality dimensions
    • DOI 10.1108/09604520310476490
    • J. Santos, "E-service quality: A model of virtual service quality dimensions", Managing Service Quality, Vol. 13 Iss: 3, pp.233 - 246, 2003. (Pubitemid 36657713)
    • (2003) MANAGING SERVICE QUALITY , vol.13 , Issue.3 , pp. 233-246
    • Santos, J.1
  • 13
    • 80051942794 scopus 로고    scopus 로고
    • A framework for relating frontstage and backstage quality in virtualized services
    • May
    • K. Joshi, A. Joshi, Y. Yesha, R. Kothari, a Framework for Relating Frontstage and Backstage Quality in Virtualized Services, UMBC Tech Report TR-CS-09-01, May 2009.
    • (2009) UMBC Tech Report TR-CS-09-01
    • Joshi, K.1    Joshi, A.2    Yesha, Y.3    Kothari, R.4
  • 14
    • 0027544110 scopus 로고
    • A fuzzy-logic-based approach to qualitative modeling
    • Feb
    • M. Sugeno and T. Yasukawa, A Fuzzy-Logic-Based Approach to Qualitative Modeling, IEEE Transactions on Fuzzy Systems, 1:1, pp 7-31, Feb 1993.
    • (1993) IEEE Transactions on Fuzzy Systems , vol.1 , Issue.1 , pp. 7-31
    • Sugeno, M.1    Yasukawa, T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.