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Volumn , Issue , 2011, Pages 214-221

InnoScore® Service: Evaluating innovation for product-related services

Author keywords

IT tool; Self assessment; Service development; Service engineering; Service science

Indexed keywords

IT TOOL; SELF-ASSESSMENT; SERVICE DEVELOPMENT; SERVICE ENGINEERING; SERVICE SCIENCE;

EID: 80051944546     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SRII.2011.33     Document Type: Conference Paper
Times cited : (13)

References (12)
  • 4
    • 80051922859 scopus 로고    scopus 로고
    • Nachfragerakzeptanz bei produktbegleitenden Dienstleistungen: Ein Zahlungsbereitschaftsproblem
    • M. Voeth, C. Niederauer, and B. Rentner, "Nachfragerakzeptanz bei produktbegleitenden Dienstleistungen: Ein Zahlungsbereitschaftsproblem, " Controlling, vol. 20, no. 8/9, pp. 459-466, 2008.
    • (2008) Controlling , vol.20 , Issue.8-9 , pp. 459-466
    • Voeth, M.1    Niederauer, C.2    Rentner, B.3
  • 10
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • A. Parasuraman, V. A. Zeithaml, and L. L. Berry, "SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality, " Journal of retailing, vol. 64, no. 1, pp. 12-37, 1988.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-37
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.