The interaction order and clinical practice: Some observations on dysfunctions and action steps

Patient Education and Counseling

Volumn 84, Issue 3, 2011, Pages 338-343

  Heritage, John ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Medical questioning; Patient resistance to treatment recommendations; Problem presentation

Indexed keywords

ARTICLE; CLINICAL PRACTICE; CONSULTATION; CONVERSATION; DAILY LIFE ACTIVITY; DOCTOR PATIENT RELATION; HEALTH CARE; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL COMMUNICATION; PRIMARY MEDICAL CARE; PRIORITY JOURNAL; SOCIAL LIFE; THEORY;

CLINICAL COMPETENCE; COMMUNICATION; HUMANS; INTERPERSONAL RELATIONS; PHYSICIAN'S PRACTICE PATTERNS; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS; UNITED STATES;

EID: 80051772133     PISSN: 07383991     EISSN: 18735134     Source Type: Journal    
DOI: 10.1016/j.pec.2011.05.022     Document Type: Article

References (45)

1. Goffman E. The interaction order. Am Sociol Rev 1983, 48:1-17.
2. Goffman E. Interaction ritual: essays in face to face behavior 1967, Doubleday, Garden City, New York.
3. Goffman E. The neglected situation. Am Anthropol 1964, 66:133-136.
4. Schegloff E.A. Introduction. Harvey Sacks, lectures on conversation (vol. 1: Fall 1964-Spring 1968) 1992, Blackwell, Oxford, p. ix-lxii. G. Jefferson (Ed.).
5. Schegloff E.A. Interaction: the infrastructure for social institutions, the natural ecological niche for language and the arena in which culture is enacted. The roots of human sociality: culture, cognition and interaction 2006, 70-96. Berg, New York. N.J. Enfield, S.C. Levinson (Eds.).
6. Dunbar R. The social brain: mind, language, and society in evolutionary perspective. Annu Rev Anthropol 2003, 32:163-181.
7. Tomasello M. Origins of human communication 2008, MIT Press, Cambridge MA.
8. Maynard D. Bad news, good news: conversational order in everyday talk and clinical settings 2003, University of Chicago Press, Chicago.
9. Terasaki A.K. Pre-announcement sequences in conversation. Conversation analysis: studies from the first generation 2004, 171-223. John Benjamins, Amsterdam. G. Lerner (Ed.).
10. Heritage J., Robinson J. The structure of patients' presenting concerns: physicians' opening questions. Health Commun 2006, 19:89-102.
11. Robinson J.D., Heritage J. Physicians' opening questions and patients' satisfaction. Patient Educ Couns 2006, 60:279-285.
12. Arborelius E., Bremberg S., Timpka T. What is going on when the general practitioner does not grasp the situation?. Fam Pract 1991, 8:3-9.
13. Larsson U.S., Saljo R., Aronson K. Patient-doctor communication on smoking and drinking: lifestyle in medical consultations. Soc Sci Med 1987, 25:1129-1137.
14. McWhinney I. The need for a transformed clinical method. Communicating with medical patients 1989, Sage, Newbury Park. M. Stewart, D. Roter (Eds.).
15. Sankar A. Out of the clinic into the home: control and patient-doctor communication. Soc Sci Med 1986, 22:973-982.
16. Orth J.J., Stiles W.B., Scherwitz L., Hennrikus D., Vallbona C. Patient exposition and provider explanation in routine interviews and hypertensive patients' blood pressure control. Health Psychol 1987, 6:29-42.
17. Putnam S.M., Stiles W.B., Jacob M.C., James S.A. Patient exposition and physician explanation in initial medical interviews and outcomes of clinic visits. Med Care 1985, 23:74-83.
18. Stiles W.B., Putnam S.M., Wolf M.H., James S.A. Interaction exchange structure and patient satisfaction with medical interviews. Med Care 1979, 17:667-681.
19. Bolinger D. Yes-no questions are not alternative questions. Questions 1978, 87-105. Reidel, Dordrecht. H. Hiz (Ed.).
20. Pomerantz A.M. Offering a candidate answer: an information seeking strategy. Commun Monogr 1988, 55:360-373.
21. Sacks H. On the preferences for agreement and contiguity in sequences in conversation. Talk and social organisation. Multilingual matters 1987, 54-69. Clevedon, England. G. Button, J.R.E. Lee (Eds.).
22. Clayman S., Heritage J. The news interview: journalists and public figures on the air 2002, Cambridge University Press, Cambridge.
23. Clayman S., Heritage J. Questioning presidents: journalistic deference and adversarialness in the press conferences of Eisenhower and Reagan. J Commun 2002, 52:749-775.
24. Heritage J. Questioning in medicine. Why do you ask?": the function of questions in institutional discourse 2010, 42-68. Oxford University Press, New York. A.F. Freed, S. Ehrlich (Eds.).
25. Boyd E., Heritage J. Taking the history: questioning during comprehensive history taking. Communication in medical care: interactions between primary care physicians and patients 2006, 151-184. Cambridge University Press, Cambridge. J. Heritage, D. Maynard (Eds.).
26. Heritage J. Ad hoc inquiries: two preferences in the design of 'routine' questions in an open context. Standardization and tacit knowledge: interaction and practice in the survey interview 2002, 313-333. Wiley Interscience, New York. D. Maynard, H. Houtkoop-Steenstra, N.K. Schaeffer, H. van der Zouwen (Eds.).
27. Heritage J., Robinson J.D., Elliott M., Beckett M., Wilkes M. Reducing patients' unmet concerns: the difference one word can make. J Gen Intern Med 2007, 22:1429-1433.
28. Seidel H.M., Ball J.W., Dains J.E., Benedict G.W. Mosby's guide to physical examination 1995, Mosby, New York.
29. Swartz M.H. Textbook of physical diagnosis: history and examination 1998, W.B. Saunders Company, Philadelphia, PA. 3rd ed.
30. Zoppi K.A. Interviewing as clinical conversation. Introduction to clinical skills: a patient-centered textbook 1997, 41-55. Plenum Medical Book Company, New York. M.B. Mengel, S.A. Fields (Eds.).
31. Sacks H., Schegloff E.A., Jefferson G. A simplest systematics for the organization of turn-taking for conversation. Language 1974, 50:696-735.
32. Heritage J., Stivers T. Online commentary in acute medical visits: a method of shaping patient expectations. Soc Sci Med 1999, 49:1501-1517.
33. Stivers T. Prescribing under pressure: parent-physician conversations and antibiotics 2007, Oxford University Press, New York.
34. Whalen J., Zimmerman D.H., Whalen M. When words fail: a single case analysis. Soc Probl 1988, 35:335-362.
35. Dersley I., Wootton A. Complaint sequences within antagonistic argument. Res Lang Soc Interac 2000, 33:375-406.
36. Goodwin M.H. Aggravated correction and disagreement in children's conversations. J Pragmatics 1983, 7:657-677.
37. Maynard D.W. How children start arguments. Lang Soc 1985, 14:1-29.
38. Mangione-Smith R., Elliott M.N., Stivers T., McDonald L.L., Heritage J. Ruling out the need for antibiotics: are we sending the right message?. Arch Pediat Adol Med 2006, 160:945-952.
39. Mangione-Smith R., McGlynn E., Elliott M.N., Krogstad P., Brook R.H. The relationship between perceived parental expectations and pediatrician antimicrobial prescribing behavior. Pediatrics 1999, 103:711-718.
40. Peräkylä A. Authority and accountability: the delivery of diagnosis in primary health care. Soc Psychol Quart 1998, 61:301-320.
41. Peräkylä A. Communicating and responding to diagnosis. Communication in medical care: interactions between primary care physicians and patients 2006, 214-247. Cambridge University Press, Cambridge. J. Heritage, D. Maynard (Eds.).
42. Roots of human sociality: culture, cognition, and interaction. 2006, Berg, London. N.J. Enfield, S.C. Levinson (Eds.).
43. Heritage J. Conversation analysis as social theory. The New Blackwell Companion to social theory 2008, 300-320. Blackwell, Oxford. B. Turner (Ed.).
44. Jefferson G. On Stepwise transition from talk about a trouble to inappropriately next-positioned matters. Structures of social action 1984, 191-221. Cambridge University Press, Cambridge. J.M. Atkinson, J. Heritage (Eds.).
45. Jefferson G. On the sequential organization of troubles-talk in ordinary conversation. Soc Probl 1988, 35:418-441.