Usability in e-government sites

Proceedings - 2011 8th International Conference on Information Technology: New Generations, ITNG 2011

Volumn , Issue , 2011, Pages 453-458

  Granizo, Cristhy Jiménez ^a   Yánez, Pablo Lozada ^a   Ramirez, Danilo Pástor ^a   Machado, Patricia Cordovez ^a  

^a ESCUELA SUPERIOR POLITÉCNICA DE CHIMBORAZO   (Ecuador)

Author keywords

e government systems; evaluation methods; heuristic evaluation; usability guidelines; usability heuristics

Indexed keywords

HEURISTIC METHODS; PRODUCT DESIGN; PUBLIC ADMINISTRATION; USABILITY ENGINEERING; WEB DESIGN; WEBSITES;

E-GOVERNMENT SYSTEMS; EVALUATION METHODS; HEURISTIC EVALUATION; USABILITY GUIDELINES; USABILITY HEURISTICS;

E-GOVERNMENT;

EID: 80051520220     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ITNG.2011.86     Document Type: Conference Paper

References (10)

1. Garcia, A.C.B. Maciel, C.; Pinto, B.P. "A Quality Inspection Method to Evaluate EGovernment Sites. Electronic Government". In M.A. Wimmer et al. (Eds.): Proceedings of the International Conference on Electronic Government EGOV2005, 4, 2005, Copenhagem, Dinamarca. Lecture Notes in Computer Science, V. 3591, p. 198-209, Berlin Heidelberg: Springer-Verlag Ed., 2005.
2. Gascó, M., "Cambio Institucional y Gobierno Electrónico", Instituto Internacional de Gobernabilidad de Cataluña, Barcelona, España, 2002. Available on http://www.inap.gov. do/docpdf/taller-TICEG/Ponencia-Mila-Gasco-Cambio-Institucional-y-Gobierno- Electr-nico.pdf
3. Molich, R.; Nielsen J. "Heuristic evaluation of user interfaces": Proceedings of ACM CHI 1990. Seattle, WA, Abril 1990, Pág. 249-256, 1990.
4. Nielsen, J. et al. "Usability Inspection Methods", John Wiley & Sons, New York, 1994.
5. Nielsen, J. Ten Usability Heuristics. Available on http://www.useit.com/ papers/heuristics/heuristic-list.html, 14/10/2004.
6. F. Pontico, M Winckler, and Q. Limbourg, "Organizing User Interface Patterns for e-Government Applications", Engineering Interactive Systems: EIS 2007 Joint Working Conferences, Springer-Verlag, Salamanca, Spain, March, 2007.
7. Atención al Ciudadano de Buenos Aires, e-government site, http://www.buenosaires.gov.ar
8. Oficina Virtual de Denuncias, e-government site https://www.policia.es
9. Secretaría Nacional de Transparencia de Gestión del Gobierno de Ecuador, e-government site http://www.secretariatransparencia.gov. ec/sntg/
10. US-CERT e-government site. US-CERT Usability Lessons Learned. Executive summary, http://www.us-cert.gov/usability/