Comparing usability problems and redesign proposals as input to practical systems development

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2005, Pages 391-400

  Hornbæk, Kasper ^a   Frokjær, Erik ^a  

^a UNIVERSITY OF COPENHAGEN   (Denmark)

Author keywords

Empirical study; Metaphors of human thinking; Redesign; Think aloud; Usability evaluation; Usability inspection

Indexed keywords

DECISION MAKING; WORLD WIDE WEB;

EMPIRICAL STUDY; METAPHORS OF HUMAN THINKING; REDESIGN; SYSTEM DEVELOPMENT; THINK ALOUD; USABILITY EVALUATION; USABILITY INSPECTION;

PROBLEM SOLVING;

EID: 80051469788     PISSN: 02749696     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1054972.1055027     Document Type: Conference Paper

References (39)

1. Bailey, R. W., Allan, R. W., & Raiello, P. Usability Testing Vs. Heuristic Evaluation: a Head-to-Head Comparison, Proc. Human Factors Society 36th Annual Meeting, (1992), 409-413.
2. Cockton G., Lavery, D., & Woolrych, A. Inspection-Based Evaluations, in Jacko, J. A. & Sears, A. The Human-Computer Interaction Handbook, Lawrence Erlbaum Associates, 2003, 1118-1138.
3. Cockton, G., Woolrych, A., Hall, L., & Hidemarch, M. Changing Analysts' Tunes: The Surprising Impact of a New Instrument for Usability Inspection Method Assessment, Proc. HCI 2003, Springer Verlag (2003), 145-162.
4. Doubleday, A., Ryan, A., & Sutcliffe, A. A Comparison of Usability Techniques for Evaluating Design, Proc. DIS'97, ACM Press (1997), 101-110.
5. Dumas, J., Molich, R., & Jefferies, R. Describing Usability Problems: Are We Sending the Right Message?, interactions, 4 (2004), 24-29.
6. Dumas J. User-Based Evaluations, in Jacko, J. A. & Sears, A. The Human-Computer Interaction Handbook, Lawrence Erlbaum Associates, 2003, 1093-1117.
7. Dutt, A., Johnson, H., & Johnson, P. Evaluating Evaluation Methods, Proc. HCI 1994, Cambridge University Press (1994), 109-121.
8. Frøkjær, E. & Hornbæk, K. Metaphors of Human Thinking in HCI: Habit, Stream of Thought, Awareness, Utterance, and Knowing, Proc. HF/OzCHI 2002 (2002).
9. Fu, L. & Salvendy, G. Effectiveness of User-Testing and Heuristic Evaluation as a Function of Performance Classification, Behaviour and Information Technology, 21, 2 (2002), 137-143.
10. Gray, W. D. & Salzman, M. C. Damaged Merchandise? A Review of Experiments That Compare Usability Evaluation Methods, Human-Computer Interaction, 13, 3 (1998), 203-261.
11. Hartson, H. R., Andre, T. S., & Williges, R. C. Criteria for Evaluating Usability Evaluation Methods, International Journal of Human-Computer Interaction, 13, 4 (2001), 373-410.
12. Helms Jørgensen, A. Thinking-Aloud in User Interface Design: a Method Promoting Cognitive Ergonomics, Ergonomics, 33, 4 (1990), 501-507.
13. Hornbæk, K. & Frøkjær, E. Evaluating User Interfaces with Metaphors of Human Thinking, Lecture Notes in Computer Science 2615, Springer (2002), 486-507.
14. Hornbæk, K. & Frøkjær, E. Two Psychology-Based Usability Inspection Techniques Studied in a Diary Experiment, Proc. NordiCHI 2004, ACM Press (2004)
15. Hornbæk, K. & Frøkjær, E. Usability Inspection by Metaphors of Human Thinking Compared to Heuristic Evaluation, International Journal of Human-Computer Interaction, 77, 3 (2004), 357-374.
16. Jacobsen, N. E. & John, B. E. Two Case Studies in Using Cognitive Walkthroughs for Interface Evaluation, CMU-CS-00-132 (2000).
17. Jeffries, R., Miller, J., Wharton, C., & Uyeda, K. User Interface Evaluation in the Real World: A Comparison of Four Techniques, Proc. CHI'91, (1991), 119-124.
18. Jeffries R., Usability Problem Reports: Helping Evaluators Communicate Effectively With Developers, in Nielsen, J. & Mack, R. L. Usability Inspection Methods, John Wiley, 1994, 273-294.
19. John, B. E. & Mashyna, M. M. Evaluating a Multimedia Authoring Tool With Cognitive Walkthrough and Think-Aloud User Studies, CMU-HCII-95-105 / CMU-CS-95-189 (1995).
20. John, B. E. & Marks, S. J. Tracking the Effectiveness of Usability Evaluation Methods, Behaviour and Information Technology, 16, 4/5 (1997), 188-202.
21. Johnson H., Generating User Requirements From Discount Usability Evaluations, in Harris, D. Engineering Psychology and Cognitive Ergonomics, Vol. 2, Ashgate Publishing, 1997, 339-357.
22. Karat, C.-M., Campbell, R., & Fiegel, T. Comparison of Empirical Testing and Walkthrough Methods in Usability Interface Evaluation, Proc. CHI'92, ACM Press (1992), 397-404.
23. Lavery, D., Cockton, G., & Atkinson, M. P. Comparison of Evaluation Methods Using Structured Usability Problem Reports, Behaviour and Information Technology, 16, 4/5 (1997), 246-266.
24. Lewis, C. Using the "Thinking-Aloud" Method in Cognitive Interface Design, Research Report RC9265 (1982).
25. Mack R. L. & Montaniz, F., Observing, Predicting, and Analyzing Usability Problems, in Nielsen, J. & Mack, R. L. Usability Inspection Methods, John Wiley and sons, 1994, 295-339.
26. Molich, R. Brugervenlige Edb-Systemer (in Danish), Teknisk Forlag, 1994.
27. Molich, Rolf, Comparative Usability Evaluation, 2003, www.dialogdesign.dk/cue.html.
28. Molich, Rolf, User testing, Discount user testing, 2003, www.dialogdesign.dk.
29. Molich, R., Ede, M. R., Kaasgaard, K., & Karyukin, B. Comparative Usability Evaluation, Behaviour and Information Technology, 23, 1 (2004), 65-74.
30. Molich, R. & Nielsen, J. Improving a Human-Computer Dialogue, Communications of the ACM, 33, 3 (1990), 338-348.
31. Muller, M. J. & McClard, A. Validating an Extension to Participatory Heuristic Evaluation: Quality of Work and Quality of Work Life, Proc. CHI'95, ACM Press (1995), 115-116.
32. Nielsen, J. & Molich, R. Heuristic Evaluation of User Interfaces, Proc. CHI'90, ACM Press (1990), 249-256.
33. Rosenbaum, S., Rohn, J., & Humberg, J. A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys, Proc. CHI 2000, ACM Press (2000), 337-344.
34. Rubin, J. Handbook of Usability Testing, John Wiley & Sons, New York, NY, 1994.
35. Sawyer, P., Flanders, A., & Wixon, D. Making a Difference - The Impact of Inspections, Proc. CHI'96, ACM Press (1996), 376-382.
36. Sears, A. & Hess, D. Cognitive Walkthroughs: Understanding the Effect of Task Description Detail on Evaluator Performance, International Journal of Human-Computer Interaction, 11 (1999), 185-200.
37. Smith, A. & Dunckley, L. Prototype Evaluation and Redesign: Structuring the Design Space Through Contextual Techniques, Interacting with Computers, 14 (2002), 821-843.
38. Vredenburg, K., Mao, J.-Y., Smith, P. W., & Carey, T. A Survey of User-Centered Design Practice, Proc. CHI 2002, ACM Press (2002), 472-478.
39. Wixon, D. Evaluating Usability Methods: Why the Current Literature Fails the Practitioner, interactions, 10,4 (2003), 29-34.