Multicriteria evidential reasoning decision modelling and analysisprioritizing voices of customer

Journal of the Operational Research Society

Volumn 62, Issue 9, 2011, Pages 1638-1654

  Yang, J B ^a   Xu, D L ^a   Xie, X ^a,b   Maddulapalli, A K ^c  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b DALIAN MARITIME UNIVERSITY   (China)

^c Jigani Industrial Area   (India)

Author keywords

Evidential reasoning; multiple criteria decision analysis; ranking; voices of customer

Indexed keywords

AUTOMOBILE MANUFACTURE; DECISION SUPPORT SYSTEMS; DECISION THEORY; METADATA; NETWORK SECURITY; NUMERICAL METHODS; OPERATIONS RESEARCH; SALES; SURVEYS;

CUSTOMER SATISFACTION SURVEY; DOMAIN-SPECIFIC KNOWLEDGE; EVIDENTIAL REASONING; EVIDENTIAL REASONING APPROACHES; INTELLIGENT DECISION SYSTEMS; MULTIPLE CRITERIA DECISION ANALYSIS; RANKING; VOICES OF CUSTOMERS;

CUSTOMER SATISFACTION;

EID: 79961036948     PISSN: 01605682     EISSN: 14769360     Source Type: Journal    
DOI: 10.1057/jors.2010.118     Document Type: Article

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