Competitive advantages of service quality in hospitality, tourism, and leisure services

Service Quality Management in Hospitality, Tourism, and Leisure

Volumn , Issue , 2013, Pages 111-122

  Roberts, Chris ^a  

^a UNIVERSITY OF MASSACHUSETTS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79960968813     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (12)

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4. Hamel, C. and Prahalad, C.K. (1989). Strategic Intent. Harvard Business Review, May-June: 63-76
5. Juran, J.M. (1992). Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services. New York: The Free Press
6. Lovelock, C.H. (1996). Services Marketing (Third Edition). Upper Saddle River, NJ: Prentice Hall
7. Olsen, M.D., West, J.J., and Tse, E.C. (1998). Strategic Management in the Hos-pitality Industry (Second Edition). New York: John Wiley
8. Porter, M.E. (1980). Competitive Strategy: Techniques for Analyzing Industries and Competitors. New York: The Free Press
9. Prahalad, C.K. and Hamel, G. (1990). The Core Competence of the Corporation. Harvard Business Review, May-June: 79-91
10. Roberts, C. and Shea, L.J. (1996). Core Capabilities in the Hotel Industry. Hospitality Research Journal, 19(4): 141-153
11. Schulze, W.S. (1992). The Two Resource-Based Models of the Firm: Definitions and Implications for Research. Best Papers Proceedings, Academy of Management, 52, 37-41
12. Wright, R, Pringle, C.D., and Kroll, M.J. (1992). Strategic Management. Boston: Allyn and Bacon