The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services

Journal of Retailing and Consumer Services

Volumn 18, Issue 5, 2011, Pages 471-475

  Pedersen, Tore ^a,b   Friman, Margareta ^b   Kristensson, Per ^b  

^a National Institute of Occupational Health   (Norway)

^b KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Affective forecasting; Consumer satisfaction; Public transport

Indexed keywords

CONSUMPTION BEHAVIOR; FORECASTING METHOD; PUBLIC TRANSPORT; TRAVEL BEHAVIOR;

EID: 79960890791     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2011.06.013     Document Type: Article

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