SCOPUS 정보 검색 플랫폼

Volumn , Issue , 2011, Pages 101-105

Making sense of customer tickets in cellular networks

(9) Jin, Yu a Duffield, Nick b Gerber, Alexandre b Haffner, Patrick b Hsu, Wen Ling b Jacobson, Guy b Sen, Subhabrata b Venkataraman, Shobha b Zhang, Zhi Li a

a UNIVERSITY OF MINNESOTA (United States)

b AT AND T LABS RESEARCH (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CELLULAR DATA NETWORKS; CELLULAR NETWORK; CUSTOMER DEMANDS; CUSTOMER SUPPORT; EFFECTIVE MANAGEMENT; MAJOR FACTORS; NETWORK PROBLEMS; STATISTICAL APPROACH; TECHNICAL SUPPORT;

CELLULAR NEURAL NETWORKS; SALES; WIRELESS NETWORKS;

CUSTOMER SATISFACTION;

EID: 79960888987 PISSN: 0743166X EISSN: None Source Type: Conference Proceeding
DOI: 10.1109/INFCOM.2011.5934875 Document Type: Conference Paper

Times cited : (12)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.