Chinese cultural dimensions in perceptions of service quality

Journal of China Tourism Research

Volumn 6, Issue 3, 2010, Pages 244-258

  Cheng, Soo M ^a   Ng, Kwan Keung ^b   Humborstad, Sut I Wong ^c  

^a INSTITUTE FOR TOURISM STUDIES   (Macao)

^b Caritas Bianchi College of Careers   (China)

^c BI NORWEGIAN BUSINESS SCHOOL   (Norway)

Author keywords

Behavioral intentions; Customer satisfaction; Hong Kong; Mainland chinese tourists; Retail; Service quality

Indexed keywords

EID: 79960865388     PISSN: 19388160     EISSN: 19388179     Source Type: Journal    
DOI: 10.1080/19388160.2010.503866     Document Type: Article

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