Intelligent Collaborative Care Management (ICCM): Achieving and managing contractual relationships and service delivery

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6066 LNAI, Issue , 2011, Pages 68-84

  Guttmann, Christian ^a,b   Thomas, Ian ^b   Wickramasinghe, Kumari ^b   Georgeff, Michael ^b   Gharib, Hamid ^c   Thompson, Simon ^c   Schmidt, Heinz W ^d  

^a KHALIFA UNIVERSITY   (United Arab Emirates)

^b MONASH UNIVERSITY   (Australia)

^c MARTLESHAM HEATH   (United Kingdom)

^d RMIT UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

CARE MANAGEMENT; COMPLEX INTERACTION; CONTRACT FORMATION; CONTRACTUAL RELATIONSHIPS; CUSTOMER CARE; EMPIRICAL RESULTS; HUMAN AGENT; MAIN COMPONENT; MENTAL MODEL; PROTOTYPE SYSTEM; SERVICE DELIVERY; SERVICE PROVIDER; SERVICE-DELIVERY PROCESS;

CUSTOMER SATISFACTION; RESEARCH AND DEVELOPMENT MANAGEMENT; SALES; DISTRIBUTED COMPUTER SYSTEMS; ECONOMIC AND SOCIAL EFFECTS; LIFE CYCLE; NETWORK FUNCTION VIRTUALIZATION;

DISTRIBUTED COMPUTER SYSTEMS; SALES;

EID: 79960827137     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-22427-0_6     Document Type: Conference Paper

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