Measuring multitasking behavior with activity-based metrics

ACM Transactions on Computer-Human Interaction

Volumn 18, Issue 2, 2011, Pages

  Benbunan Fich, Raquel ^a   Adler, Rachel F ^a   Mavlanova, Tamilla ^b  

^a CITY UNIVERSITY OF NEW YORK   (United States)

^b CITY UNIVERSITY OF NEW YORK   (United States)

Author keywords

Activity theory; It usage; Metrics; Multitasking; Task switching; User behavior

Indexed keywords

ACTIVITY THEORY; IT USAGE; METRICS; TASK SWITCHING; USER BEHAVIORS;

ACTIVITY COEFFICIENTS; BEHAVIORAL RESEARCH;

MULTITASKING;

EID: 79960790675     PISSN: 10730516     EISSN: 15577325     Source Type: Journal    
DOI: 10.1145/1970378.1970381     Document Type: Article

References (46)

1. BAILEY, B. P. AND IQBAL, S. T. 2008. Understanding changes in mental workload during execution of goaldirected tasks and its application for interruption management. ACM Trans. Comput.-Hum. Interact. 14, 4, 21-56.
2. BELL, C. S., COMPEAU, D. R., AND OLIVERA, F. 2005. Understanding the social implications of technological multitasking: A conceptual model. In Proceedings of the 4th AnnualWorskshop on HCI Research inMIS. 80-84.
3. BEDNY, G. Z., CHEBYKIN, O., AND KARWOWSKI, W. 2005. The task as a basic object of study in an HCI system. In Proceedings of the 11th International Conference on Human-Computer Interaction (HCI'05). M. J. Smith and G. Salvendy Eds., Lawrence Erlbaum Associates, Mahwah, NJ.
4. BEDNY, G. Z. AND HARRIS, S. R. 2005. The systemic-structural theory of activity: Applications to the study of human work. Mind, Cult. Activ. 12, 2, 128-147.
5. BEDNY, G. Z. AND HARRIS, S. R. 2008. "Working sphere/ engagement" and the concept of task in activity theory. Interact. Comput. 20, 251-255. (Pubitemid 351253771)
6. BEDNY, G. Z. AND KARWOWSKI, W. 2007. A Systemic-Structural Theory of Activity: Applications to Human Performance and Work Design. CRC/Taylor &Francis, Boca Raton, FL.
7. BEDNY, G. Z. AND KARWOWSKI, W. 2003. A systemic-structural activity approach to the design of humancomputer interaction tasks. Int. J. Hum.-Comput. Interact. 16, 2, 235-260. (Pubitemid 37439097)
8. BEDNY, G. Z., SEGLIN, M. H., AND MEISTER, D. 2000. Activity theory: History, research and application. Theor. Iss. Ergon. Sci. 1, 2, 168-206.
9. BENBUNAN-FICH, R., AND TRUMAN, G. E. 2009. Multitasking with laptops during meetings. Comm. ACM, 52, 2, 139-141.
10. BLUEDORN, A. C., KAUFMAN, C. F., AND LANE, P. M. 1992. How many things do you like to do at once? An introduction to monochronic and polychronic time. Acad. Manage. Exec. 6, 4, 17-26.
11. Bødker, S. 1989 . A human activity approach to user interfaces. Hum.-Comput. Interact. 4, 3, 171-195. (Pubitemid 20656969)
12. BøDKER, S. 1996. Applying Activity Theory to Video Analysis: How to make sense of video data in Human- Computer Interaction. In Context and Consciousness, Nardi, B. A. Ed., MIT Press, Cambridge, MA, 147-174.
13. BURTON-JONES, A. AND STRAUB, D. W. 2006. Reconceptualizing system usage: An approach and empirical test. Inform. Syst. Resear. 17, 3, 228-246. (Pubitemid 44371787)
14. CROOK, C. AND BARROWCLIFF, D. 2001. Ubiquitous computing on campus: Patterns of engagement by university students. Int. J. Hum.-Comput. Interact. 13, 2, 245-256.
15. CUTRELL, E. B.,CZERWINSKI, M., AND HORVITZ, E. 2000. Effects of instant messaging interruptions on computing tasks. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 99-100.
16. CZERWINSKI, M., HORVITZ, E., AND WILHITE, S. 2004. A diary study of task switching and interruptions. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 175-182.
17. DEANE, F. P., PODD, J., AND HENDERSON, R. D. 1998. Relationship between self-report and log data estimates of information system usage. Comput. Hum. Behav. 14, 4, 621-636. (Pubitemid 128425899)
18. GILLIE, T. AND BROADBENT, D. 1989. What makes interruptions disruptive? A study of length, similarity, and complexity. Psych. Resear. 50, 4, 243-250.
19. GONZÁLEZ, V. M. AND MARK, G. 2004. "Constant, constant, multi-tasking craziness": Managing multiple working spheres. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 113-120.
20. HACKMAN, J. R. 1969. Toward understanding the role of tasks in behavioral research. Acta Psychologica, 31, 97-128.
21. HALL, E. T. 1983. The Dance of Life: The Other Dimension of Time. Anchor Books/Doubleday, Garden City, NY.
22. HEMBROOKE, H. AND GAY, G. 2003. The laptop and the lecture: The effects of multitasking in learning environments. J. Comput. Higher Ed. 15, 1, 46-64. (Pubitemid 36515876)
23. HODGETTS, H.M. AND JONES, D.M. 2006. Interruption of the Tower of London task: Support for a goal activation approach. J. Exper. Psych. Gen. 135, 1, 103-115. (Pubitemid 43283740)
24. KAPTELININ, V. 1996. Activity theory: Implications for human-computer interaction. In Context and Consciousness, Nardi, B. A. Ed., MIT Press, Cambridge, MA, 53-59.
25. KAPTELININ, V. AND NARDI, B. A. 2006. Acting with Technology: Activity Theory and Interaction Design. MIT Press, Cambridge, MA.
26. KUUTTI, K. 1991. Activity theory and its applications to information systems research and development. In Information Systems Research, H.-E. Nissen Ed., Elsevier Science Publishers, Amsterdam, 529-549.
27. KUUTTI, K. 1996. Activity Theory as a potential framework for Human-Computer Interaction. In Context and Consciousness, Nardi, B. A. Ed., MIT Press, Cambridge, MA, 17-44.
28. LEE, H. 1999. Time and information technology: Monochronicity, polychronicity and temporal symmetry. Eur. J. Inform. Syst. 8, 1, 16-26.
29. MARK, G., GONZÁLEZ, V. M., AND HARRIS, J. 2005. No task left behind?: Examining the nature of fragmented work. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 321-330. (Pubitemid 41809069)
30. MCCRICKARD, D. S., CHEWAR, C. M., SOMERVELL, J. P., AND NDIWALANA, A. 2003. A model for notification systems evaluation-Assessing user goals for multitasking activity. ACM Trans. Comput.-Hum. Interact.,10, 4, 312-338.
31. MCFARLANE, D. C. 2002. Comparison of four primary methods for coordinating the interruption of people in human-computer interaction. Hum.-Comput. Interact. 17, 1, 63-139.
32. MCFARLANE, D. C. AND LATORELLA, K.A. 2002. The scope and importance of human interruption in humancomputer interaction design. Hum.-Comput. Interact. 17, 1, 1-61. (Pubitemid 35350568)
33. MCGRATH, J. E. 1991. Time, interaction and performance (TIP): A theory of groups. Small Group Resear. 22, 2, 147-174.
34. NARDI, B. A. 1996. Studying context: A comparison of activity theory, situated action models and distributed cognition. In Context and Consciousness, Nardi, B. A. Ed., MIT Press, Cambridge, MA, 69-102.
35. OPHIR, E., NASS, C., AND WAGNER, A. D. 2009. Cognitive control in media multitaskers. Proc. Nat. Acad. Sci. 1-5.
36. PAYNE, S. J.,DUGGAN, G. B., AND NETH, H. 2007. Discretionary task interleaving: Heuristics for time allocation in cognitive foraging. J. Exper. Psych. Gen. 136, 3, 370-388.
37. REINSCH, N.L., TURNER, J. W., AND TINSLEY, C. H. 2008. Multicommunicating: A practice whose time has come?" Acad. Manage. Rev. 33, 2, 391-403.
38. RENAUD, K., RAMSAY, J., AND HAIR. M. 2006. "You've got e-mail!"⋯ Shall I deal with it now? Electronic mail from the recipient's perspective. Int. J. Hum.-Comput. Interact.,21, 3, 313-332.
39. RUBINSTEIN, J. S.,MEYER, D. E., AND EVANS, J. E. 2001. Executive control of cognitive processes in task switching. J. Exper. Psych. Hum. Percept. Perform. 27, 4, 763-797. (Pubitemid 33651426)
40. SALVUCCI, D. D. 2009. Rapid prototyping and evaluation of in-vehicle interfaces. ACM Trans. Comput.-Hum. Interact. 16, 2, 1-33.
41. SPEIER, C., VESSEY, I., AND VALACICH, J. S. 2003. The effects of interruptions, task complexity, and information presentation on computer-supported decision-making performance. Decis. Sci. 34, 4, 771-797. (Pubitemid 38126307)
42. SPEIER, C., VESSEY, I., AND VALACICH, J. S. 1999. The influence of task interruption on individual decision making: An information overload perspective. Decis. Sci. 30, 2, 337-361.
43. WASSON, C. 2004. Multitasking during virtual meetings. Hum. Resource Plan. 27, 4, 47-61.
44. WHITTAKER, S. 2005. Supporting collaborative task management in e-mail. Human-Comput. Interact. 20, 1-2, 49-88. (Pubitemid 41158322)
45. WILD, P. J., JOHNSON, P., AND JOHNSON, H. 2004. Towards a composite modeling approach for multitasking. In Proceedings of the 3rd Annual Conference on Task Models and Diagrams. 17-24.
46. WOOD, R. E. 1986. Task complexity: Definition of the construct. Organiz. Behav. Hum. Decis. Proc. 37, 1, 60-82.