Twitter for crisis communication: Lessons learned from Japan's tsunami disaster

International Journal of Web Based Communities

Volumn 7, Issue 3, 2011, Pages 392-402

  Acar, Adam ^a   Muraki, Yuya ^a  

^a NONE   (Japan)

Author keywords

Crisis communication; Disaster communication; Japan; Social networks; Tsunami; Twitter

Indexed keywords

DISASTERS; SURVEYS; TSUNAMIS;

CRISIS COMMUNICATIONS; DISASTER COMMUNICATIONS; JAPAN; OPEN-ENDED QUESTIONNAIRE; TOHOKU EARTHQUAKES; TRACE INFORMATION; TSUNAMI DISASTER; TWITTER;

SOCIAL NETWORKING (ONLINE);

EID: 79960464838     PISSN: 14778394     EISSN: 17418216     Source Type: Journal    
DOI: 10.1504/IJWBC.2011.041206     Document Type: Article

References (27)

1. Asur, S. and Huberman, B.A. (2010) 'Predicting the future with social media', Technical report arXiv:1003.5699, available at http://arxiv.org/PS- cache/arxiv/pdf/1003/1003.5699v1.pdf (accessed on 8 April 2011).
2. Berg, B.L. (2004) Qualitative Research Methods for the Social Sciences, 5th ed., Pearson, Toronto.
3. Borau, K., Ullrich, C., Feng, J. and Shen, R. (2009) 'Microblogging for language learning: using Twitter to train communicative and cultural competence', Advances in Web Based Learning, Vol. 5686, pp.78-87.
4. Cataldi, M., Di Caro, L. and Schifanella, C. (2010) 'Emerging topic detection on Twitter based on temporal and social terms evaluation', in Proceedings of the Tenth International Workshop on Multimedia Data Mining (MDMKDD '10) ACM, New York, NY, USA.
5. Cheng, A. and Borenstein, S. (2011) Quake Is 5th Biggest, But Japan Best Prepared, Associated Press, available at http://www.salon.com/wires/techbiz/ 2011/03/11/D9LTA0180-us-sci-japan-earthquake-science/index.html (accessed on 8 April 2011).
6. Corvey, W.J., Vieweg, S., Rood, T. and Palmer, M. (2010) Twitter in mass emergency: what NLP techniques can contribute', Proceedings of the NAACL HLT 2010 Workshop on Computational Linguistics in a World of Social Media, Los Angeles, California.
7. Ehrlich, K. and Shami, S. (2010) 'Microblogging inside and outside the workplace', in ICWSM '10: Proc. of the Int. Conf. on Weblogs and Social Media.
8. Fahim, K. (2011) 'Protesters in Egypt defy ban as government cracks down', The New York Times Online (January 26th Issue, membership required).
9. Heverin, T. and Zach, L. (2010) 'Microblogging for crisis communication: examination of Twitter use in response to a 2009 violent crisis in Seattle-Tacoma', Washington Area, Paper presented at the Seventh International ISCRAM Conference, Seattle, Washington.
10. Huberman, B., Romero, D. and Wu, F (2008) 'Social networks that matter: Twitter under the microscope', First Monday, Vol. 14, No. 1, available at http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/2317/ 2063 (accessed on 8 April 2011).
11. Jansen, B.J., Zhang, M., Sobel, K. and Chowdury, A. (2009) 'Twitter power: tweets as electronic word of mouth', Journal of the American Society for Information Science and Technology, Vol. 60, No. 11, Vol. 2, pp.169-172, p.188.
12. Java, A., Song, X., Finin, T. and Tseng, B. (2007) 'Why we Twitter: understanding microblogging usage and communities', in Proceedings of the Ninth WEBKDD and First SNA-KDD Workshop on Web Mining and Social Network Analysis, pp.56-65. (Pubitemid 351665610)
13. Lee, C., Kwak, H., Park, H. and Moon, S. (2010) 'Finding in uentials based on the temporal order of information adoption in Twitter', in 19th World-Wide Web (WWW) Conference, Raleigh, North Carolina.
14. Mendoza, M., Poblete, B. and Castillo, C. (2010) 'Twitter under crisis: can we trust what we RT?', in 1st Workshop on Social Media Analytics (SOMA '10), ACM Press, July.
15. Miles, M.B. and Huberman, A.M. (1994) Qualitative Data Analysis, 2nd ed., Sage, Thousand Oakes.
16. Mischaud, E. (2007) 'Twitter: expressions of the whole self. An investigation into user appropriation of a web-based communications platform', Unpublished masters thesis, available at http://www.lse.ac.uk/collections/ media@lse/mediaWorkingPapers/ MScDissertationSeries/Mishaud-Final.pdf Acessadoem 08/04/2009 (accessed on 8 April 2011).
17. Naaman, M., Boase, J. and Lai, C.H. (2010) 'Is it really about me? Message content in social awareness streams', in Proceedings Computer Supported Cooperative Work 2010, Savanah.
18. Osch, W.V. and Avital, M. (2010) 'Generative collectives', ICIS 2010 Proceedings, Paper 175.
19. Petit, B. (2011) Five Years of Twitter, Gaston Gazette online.
20. Qu, Y., Huang, C., Zhang, P. and Zhang, J. (2010) 'Microblogging after a major disaster in China: A case study of the 2010 Yushu Earthquake', in Proc. CSCW2011.
21. Riemer, K. and Richter, A. (2010) 'Tweet inside: microblog-ging in a corporate context', in Proceedings 23rd BledeConferenceeTrust: Implications for the Individual, Enter-prises and Society.
22. Rossman, L. (2009) 'Iran protests: Twitter, the medium of the movement', Time, 17 June.
23. Sakaki, T., Okazaki, M. and Matsuo, Y. (2010) 'Earthquake shakes Twitter users: real-time event detection by social sensors', in Proc. of WWW 2010 Conference.
24. Sinnappan, S., Farrell, C. and Stewart, E. (2010) 'Priceless tweets! A study on Twitter messages posted during crisis: Black Saturday', ACIS 2010 Proceedings, Paper 39.
25. Tumasjan, A., Sprenger, T.O., Sandner, P.G. and Welpe, I.M. (2010) 'Predicting elections with Twitter: What 140 characters reveal about political sentiment', in International AAAI Conference on Weblogs and Social Media, Washington, D.C.
26. Vieweg, S., Hughes, A., Starbird, K. and Palen, L. (2010) 'Microblogging during two natural hazards events: what Twitter may contribute to situational awareness', in Proceedings of ACM Conference on Computer Human Interaction (CHI), April.
27. Winn, P. (2011) Japan Tsunami Disaster: As Japan Scrambles, Twitter reigns, Global Post, 18 March.