Exploring technology acceptance for mobile services

Journal of Industrial Engineering and Management

Volumn 4, Issue 2, 2011, Pages 339-360

  Phan, Kenny ^a   Daim, Tugrul ^a  

^a PORTLAND STATE UNIVERSITY   (United States)

Author keywords

Mobile services; Technology acceptance model (TAM); Technology adoption

Indexed keywords

ANALYTICAL HIERARCHICAL PROCESS; AVERAGE REVENUE PER USERS; DATA COLLECTION; DATA SERVICES; DESIGN/METHODOLOGY/APPROACH; EASE OF USE; MOBILE SERVICE; MOBILE-PHONE INDUSTRY; QUANTITATIVE METHOD; RESEARCH LIMITATIONS; TECHNOLOGY ACCEPTANCE; TECHNOLOGY ACCEPTANCE MODEL (TAM); TECHNOLOGY ADOPTION; TELECOMMUNICATION MARKET; VOICE SERVICES;

CLUSTER ANALYSIS; DATA ACQUISITION; MOBILE PHONES; RESEARCH; SURVEYS; TELECOMMUNICATION EQUIPMENT; TELECOMMUNICATION SERVICES; TELEPHONE; TELEPHONE SETS;

CELLULAR TELEPHONE SYSTEMS;

EID: 79960452993     PISSN: 20138423     EISSN: 20130953     Source Type: Journal    
DOI: 10.3926/jiem.2011.v4n2.p339-360     Document Type: Article

References (50)

1. Amberg, M., Hirschmeier, M., & Wehrmann, J. (2004). The Compass Acceptance Model for the Analysis and Evaluation of Mobile Services. International Journal of Mobile Communications, 2(3), 248-259.
2. Benbasat, I., & Barki, H. (2007). "Quo vadis, TAM?". Journal of the Association for Information Systems, 8(4), 211-218.
3. Biljon, J., & Kotze, P., (2007). Modelling the Factors that Influence Mobile Phone Adoption. ACM International Conference Proceeding Series, 226, 152-161.
4. Bouman, H., Carlsson, C., Moline-Castillo, F., & Walden, P. (2006). Barriers and Drivers in the Adoption of Current and Future Mobile Services in Finland. Telematics and Informatics.
5. Carlsson, C., Carlsson, J., Hyvonen, K., Puhakainen, J., & Walden, P. (2006). Adoption of Mobile Devices/Services - Searching for Answers with the UTAUT. Finland: Abo Akademi.
6. Chan, Y., & Lynn, B. (1991). Performance Evaluation and the Analytic Hierarchy Process. Journal of Management Accounting Research, 3, 57-87.
7. Davis, F.D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340. doi:10.2307/249008
8. Davis, F.D., Bagozzi, R.P., & Warshaw, P.R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982-1003. doi:10.1287/mnsc.35.8.982
9. Drake, P.R. (1998). Using the Analytic Hierarchy Process in Engineering Education. International Journal of Engineering Education, 14, 191-196.
10. Dunlop, M., Brewster, S. (2002). The Challenge of Mobile Devices for Human Computer Interaction. Personal and Ubiquitous Computing, 6(4), 235-236.
11. doi:10.1007/s007790200022
12. Eldridge, M., & Ginter, R. (2001). Studying Text Messaging in Teenagers. Presented at the HCI 2001 Workship on Mobile Communication.
13. Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. MA, USA: Addison-Wesley.
14. Hepler, C., & Mazur, G. (2007). The Analytic Hierarchy Process - Methodologies and Application with Customers and Management at Blue Cross-blue Shield of Florida. International Symposium on QFD 2007, pp. 137-149.
15. Holflich, J.R., & Rossler, P. (2001). Mobile Schriftliche Kommunikation Oder: E-Mail fur das Handy. Median & Kommunikationswissenschaft, 49, 437-161.
16. Hyvönen, K., & Repo, P. (2004). Diffusion of Mobile Services in Finland. Proceedings of the 3rd International Business Information Management Conference (IBIMA), Cozumel, Mexico, 2004.
17. I-LAB Centre for Research on the Digital Economy (2002). Contenuti Multimediali Convergenti: Strategie Di Offerta Multipiattaforma E Comportamenti Della Domanda. Internal Report, Universita Bocconi, Milan, Italy.
18. I-LAB Centre for Research on the Digital Economy (2003). Modelli Di Business Nei Mercati Multimediali Europei. Internal Report, Universita Bocconi, Milan, Italy.
19. Kargin, B., Basoglu, N., & Daim, T. (2009a). Adoption factors of Mobile Services. International Journal of Information Systems in the Service Sector, 1(1), January - March 2009, 15-34. doi:10.4018/jisss.2009010102
20. Kargin, B., Basoglu, N., & Daim, T. (2009b). Factors affecting the adoption of mobile services. International Journal of Services Science, 1(2), 29-52. doi:10.1504/IJSSCI.2009.021960
21. Kleijnen, M., Wetzels, M., & De Ruyter, K. (2004). Consumer Acceptance of Wireless Finance. Journal of Financial Services Marketing, 8(3), 206-217. doi:10.1057/palgrave.fsm.4770120
22. Kleinrock, L. (1996). Nomadicity: Anytime, Anywhere in a Disconnected World. Mobile Networks and Applications, 1(4), 351-357.
23. Knutsen, L. et al. (2005). Acceptance and Perceptions of Advanced Mobile Services: Alterations during a Field Study. International Conference on Mobile Business. doi:10.1109/ICMB.2005.13
24. Kocaoglu, D. F. (1983). A Participative Approach to Program Evaluation. IEEE Transactions on Engineering Management, 30.
25. Kodali, R., & Chandra, S. (2001). Analytical Hierarchy Process for Justification of Total Productive Maintenance. Production Planning Control The Management of Operations, 12, 695-705. doi:10.1080/09537280010024045
26. Kwon, H.S., & Chidambaram, L. (2000). A Test of the Technology Acceptance Model; the Case of Celluar Telephone Adoption. Hawaii International Conference on System Sciences proceedings, pp. 1-10.
27. Lee, W.J., Kim, T.U., Chung, J. (2002). User Acceptance of the Mobile Internet. Athens, Greece: M-Business.
28. Lee, Y., Kozar, K. A., & Larsen, K.R.T. (2003). The Technology Acceptance Model: Past, Present, and Future. Communications of AIS, 12, 752-780.
29. Leung, L., & Wei, R. (2000). More than just Talk on the Move: Uses and Gratifications of the Cellular Phone. J&MC Quarterly, 77, 308-320.
30. Liker, J.K., & Sindi, A.A. (1997). User Acceptance of Expert Systems: A test of the Theory of Reasoned Action. Journal of Engineering and Technology Management, 14, 147-173. doi:10.1016/S0923-4748(97)00008-8
31. Ling, R. (2001). The Diffusion of Mobile Telephony among Norwegian teens: a Report from after the Revolution. Paris, France: ICUST.
32. Liu, C.C., Chuang, L.M., Huang, C.M., & Tsai, W.C. (2010). Construction of Index Weight for Organizational Innovation in Taiwanese High-tech Enterprises. Journal of Business, 4, 594-598.
33. Malhotra, Y., & Galletta, D.F. (1999). Extending the Technology Acceptance Model to Account for Social Influence: Theoritical Bases and Empirical Validation. Hawaii International Conference on System Sciences Proceedings, pp. 1006-1020.
34. Pagani, M. (2004). Determinants of Adoption of Third Generation Mobile Multimedia Services. Journal of Interactive Marketing, 18(3), 46-59.
35. doi:10.1002/dir.20011
36. Pederson, E. (2003). Adoption of Mobile Internet Services: An Exploratory Study of Mobile Commerce Early Adopters. Journal of Organizational Computing and Electronic Commerce, 15(3), 203-222. doi:10.1207/s15327744joce1503_2
37. Pederson, E., & Thorbjornsen, H. (2002). Adoption of Mobile Services. Model Development and Cross-Service Study. SNF Report.
38. Phan, K., Daim, T., Basoglu, N., Kargin, B. (2010). Comparing Factors Affecting the Adoption of Mobile Services in Developed versus Developing Countries: Case of Turkey versus United States. International Journal of Service Science, 3(2/3), 216-231. doi:10.1504/IJSSCI.2010.032224
39. Rogers, E.M. (2003). Diffusion of Innovation (5th edition). New York: The Free Press.
40. Saaty, T.L. (1990). How to Make a Decision: The Analytic Hierarchy Process. European Journal Of Operational Research, 48, 9-26. doi:10.1016/0377-2217(90)90057-I
41. Saaty, T.L. (2008). Decision Making with the Analytic Hierarchy Process. International Journal of Services Sciences 2008, 1, 83. doi:10.1504/IJSSCI.2008.017590
42. Samtani, A., Tze, T.L., Hoon, M.L., & Gin, J.G.P. (2003). Overcoming Barriers to the Successful Adoption of Mobile Commerce in Singapore. International Journal of Mobile Communications, 1(1-2), 194-231.
43. Teo, T.S.H., & Pok, S.H. (2003). Adoption of WAP-Enabled Mobile Phones Among Internet Users. Omega: The International Journal of Management Science, 31(6), 483-498.
44. Venkatesh, V., & Davis, F.D. (1996). A Model of the Antecedents of Perceived Ease of use: Development and Test. Decision Sciences, 27, 451-481. doi:10.1111/j.1540-5915.1996.tb01822.x
45. Venkatesh, V., & Davis, F.D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186-204. doi:10.1287/mnsc.46.2.186.11926
46. Venkatesh, V., Morris, M.G., Davis, G.B., & Davis, F.D. (2003). User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27(3), 425-478.
47. Vesa, J. (2005). Mobile Services in the Networked Economy. Hershey, PA, USA: IRM Press. doi:10.4018/978-1-59140-584-9
48. Yang, J., & Shi, P. (2002). Applying Analytic Hierarchy Process in Firm's Overall Performance Evaluation: A Case Study in China. International Journal, 7.
49. Yu, J., Ha, I., Choi, M., & Rho, J. (2005). Extending the TAM for a T-Commerce. Information & Management, 42(7), 965-976. doi:10.1016/j.im.2004.11.001
50. Zhu, W., & Fui-Hoon, N. (2002). Factors Influencing Adoption of Mobile Computing. Proceedings of the Conference on Issues and Trends of IT Management in Contemporary Organizations (IRMA). Hershey, PA.