Constant connectivity: Rethinking interruptions at work

Organization Studies

Volumn 32, Issue 7, 2011, Pages 941-961

  Wajcman, Judy ^a   Rose, Emily ^b  

^a LONDON SCHOOL OF ECONOMICS   (United Kingdom)

^b UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

communication technology; fragmentation; interruptions; knowledge work

Indexed keywords

EID: 79960247076     PISSN: 01708406     EISSN: 17413044     Source Type: Journal    
DOI: 10.1177/0170840611410829     Document Type: Article

References (36)

1. Agger, B. (2004). Speeding up fast capitalism. Boulder, CO: Paradigm.
2. Barley, S.R., Meyerson, D.E., & Grodal, S. (2010). E-mail as source and symbol of stress. Organization Science, published online before print September 30, 2010.
3. Bellotti, V., Ducheneaut, N., Howard, M., Smith, I., & Grinter, R.E. (2005). Quality versus quantity: E-mail-centric task management and its relation with overload. Human-Computer Interaction, 20, 89-138.
4. Castells, M. (1996). The rise of the network society. Oxford: Blackwell.
5. Chesley, N. (2006). Families in a high-tech age: Technology usage patterns, work and family correlates, and gender. Journal of Family Issues, 27, 587-608.
6. Csikszentmihalyi, M. (1988). The flow experience and its significance for human psychology. In M. Csikszentmihalyi & I. S. Csikszentmihalyi (Eds.), Optimal experience: Psychological studies of flow in consciousness. Cambridge: Cambridge University Press.
7. Czerwinski, M., Horvitz, E., & Wilhite, S. (2004). A diary study of task switching and interruptions. CHI 2004, 6, 175-182.
8. Dabbish, L.A., & Baker, R.S. (2003). Administrative assistants as interruption mediators. CHI 2003: New Horizons (pp. 1020-1021). Ft Lauderdale, Florida.
9. Ellwood, M. (2005). Time priorities for top managers. International Association of Time Use Researchers (ATUR) Conference. Halifax.
10. Eyrolle, H., & Cellier, J.M. (2000). The effects of interruptions in work activity: Field and laboratory results. Applied Ergonomics, 31, 537-543.
11. Felstead, A., Jewson, N., & Walters, S. (2005). Changing places of work. Basingstoke & New York: Palgrave Macmillan.
12. Gonzalez, V.M., & Mark, G. (2004). 'Constant, constant, multi-tasking craziness': Managing multiple working spheres. CHI 2004 (pp. 113-120). Vienna, Austria, CHI Letters.
13. Green, F. (2001). It's been a hard day's night: The concentration and intensification of work in late twentieth-century Britain. British Journal of Industrial Relations, 39, 53-80.
14. Hackett, E. J., Amsterdamska, O., Lynch, M., & Wajcman, J. (Eds.) (2008). The handbook of science and technology studies. Cambridge, MA: MIT Press.
15. Harvey, D. (1989). The condition of postmodernity. Cambridge, MA & Oxford: Blackwell.
16. Hassard, J. (2002). Organizational time: Modern, symbolic and postmodern reflections. Organization Studies, 23, 885-892.
17. Jett, Q.R., & George, J.M. (2003). Work interrupted: A closer look at the role of interruptions in organizational life. Academy of Management Review, 28, 494-507.
18. Kirsh, D. (2000). A few thoughts on cognitive overload. Intellectica, 1(30), 19-51.
19. Lash, S. (2002). Critique of information. London: SAGE.
20. Licoppe, C. (2006). The 'activity of engaging in an activity' and the 'obstinate presence' of summonses in the working environment. Paris: Telecom Paris Tech.
21. McFarlane, D.C. (1999). Coordinating the interruption of people in human-computer interaction. In A. Sasse & C. Johnson (Eds.), Human Computer Interaction - INTERACT '99 (pp. 295-303). IOS Press.
22. MacKenzie, D., & Wajcman, J. (Eds.) (1999). The social shaping of technology. Milton Keynes: Open University Press.
23. Mark, G., Gonzalez, V.M., & Harris, J. (2005). No task left behind? Examining the nature of fragmented work. CHI 2005 (pp. 321-330). Portland, Oregon, USA.
24. Mazmanian, M., Yates, J., & Orlikowski, W. (2006). Ubiquitous email: Individual experiences and organizational consequences of Blackberry use. 65th Annual Meeting of the Academy of Management. Atlanta, Georgia, USA.
25. Mintzberg, H. (1973). The nature of managerial work. New York: Harper & Row.
26. O'Conaill, B., & Frohlich, D. (1995). Timespace in the workplace: Dealing with interruptions. Mosaic of Creativity (pp. 262-263). New York: CHI Companion.
27. Orlikowski, W.J. (2007). Sociomaterial practices: Exploring technology at work. Organization Studies, 28, 1435-1448.
28. Perlow, L.A. (1999). The time famine: Toward a sociology of work time. Administrative Science Quarterly, 44, 57-81.
29. Robinson, J.P., & Godbey, G. (1997). Time for life: The surprising ways Americans use their time. University Park, PA: Pennsylvania.
30. Schor, J.B. (1991). The overworked American: The unexpected decline of leisure. New York: Basic Books.
31. Southerton, D. (2003). Squeezing time: Allocating practices, coordinating networks and scheduling society. Time & Society, 12, 5-25.
32. Suchman, L.A. (2007). Human-machine reconfigurations: Plans and situated actions. Cambridge: Cambridge University Press.
33. Thrift, N. (1996). New urban eras and old technological fears: Reconfiguring the goodwill of electronic things. Urban Studies, 33, 1463-1493.
34. Urry, J. (2000). Sociology beyond societies: Mobilities for the twenty-first century. London: Routledge.
35. Wajcman, J. (2006). New connections: Social studies of science and technology and studies of work. Work, Employment and Society, 20, 773-786.
36. Wajcman, J., Bittman, M., & Brown, J.E. (2008). Families without borders: Mobile phones, connectedness and work-home divisions. Sociology, 42, 635-652.