Assessing the effects of consumer involvement and service quality in a self-service setting

Human Factors and Ergonomics In Manufacturing

Volumn 21, Issue 5, 2011, Pages 504-515

  Lee, Wan I ^a   Chiu, Yen Ting ^a   Liu, Chia Chi ^a   Chen, Chen Yuan ^a,b  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

^b NATIONAL PINGTUNG UNIVERSITY   (Taiwan)

Author keywords

Consumer involvement; Self service technologies; Service quality; Structural equation modeling; Technology acceptance

Indexed keywords

CONSUMER INVOLVEMENT; SELF-SERVICE TECHNOLOGIES; SERVICE QUALITY; STRUCTURAL EQUATION MODELING; TECHNOLOGY ACCEPTANCE;

SURVEYS; TECHNOLOGY;

QUALITY OF SERVICE;

EID: 79960103502     PISSN: 10908471     EISSN: 15206564     Source Type: Journal    
DOI: 10.1002/hfm.20253     Document Type: Article

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