Benchmarking listening behaviors: Is effective listening what the speaker says it is?

International Journal of Listening

Volumn 11, Issue 1, 1997, Pages 51-68

  Bentley, Sheila C ^a  

^a Bentley Consulting   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79960093358     PISSN: 10904018     EISSN: 1932586X     Source Type: Journal    
DOI: 10.1207/s1932586xijl1101_4     Document Type: Article

References (12)

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3. Emmert, V., Emmert, P., & Brandt, J. (1995). Measuring listening perceptions: The listening practice feedback report. Paper presented at the Speech Communication Association convention, San Antonio, Texas.
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5. McKenzie, N. J. & Clark, A. J. (1995). The all-in-one concept: How much must listening research include? International Journal of Listening, 9, pp. 29-43.
6. Pearson, J. C., Turner, L. H. & Todd-Mancillas, W. (1991). Gender & Communication. Dubuque, IA: Wm. C. Brown Publishers.
7. Ross, C. S. & Glenn, E. C. (1996). Listening between grown children and their parents. International Journal of Listening, 10, 49-64.
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10. Tannen, D. (1990). You Just Don't Understand. New York: William Morrow and Company, Inc.
11. Villaume, W. A. & Weaver III, J. B. (1996). A Factorial Approach to establishing reliable listening measures from the WBLT and the KCLT: Full information factor analysis of dichotomous data. International Journal of Listening, 10, 1-20.
12. Wolff, F. I. & Marsnik, N. C. (1992). Perceptive Listening. Ft. Worth, TX: Harcourt Brace Jovanovich College Publishers.