Patient expectations and the paradigm shift of care in emergency medicine

Journal of Emergencies, Trauma and Shock

Volumn 4, Issue 2, 2011, Pages 163-167

  Lateef, Fatimah ^a  

^a SINGAPORE GENERAL HOSPITAL   (Singapore)

Author keywords

emergency department; Expectations; outcome measures; patient safety; patient centered care; satisfaction; value based care

Indexed keywords

EID: 79960049888     PISSN: 09742700     EISSN: 0974519X     Source Type: Journal    
DOI: 10.4103/0974-2700.82199     Document Type: Review

References (19)

1. Hoy E. Measuring patient experiences of care. Bull Am Coll Surg 2008;93:13-6.
2. Farooqi JH. Patient expectation of general practitioner care. Midd East J Fam Med 2005;3:1-6.
3. Taylor D, Kennedy M, Virtue E, McDonald G. A multifaceted intervention improves patinet satisfaction and perceptions of Emergency Department care. Int J Qual Health Care 2006;18:238-45. (Pubitemid 43997310)
4. Sun BC, Adams J, Orav EJ, Rucker DW, Brennan TA, Burstin HR. Determination of patients satisfaction and willingness to return with Emergency care. Ann Emerg Med 2000;38:426-34. (Pubitemid 30643536)
5. Taylor DM, Wolfe RS, Cameron PA. Analysis of complaints lodged by patients attending Victorian hospitals, 1997-2001. Med J Aust 2004;181:31-5. (Pubitemid 38967819)
6. Altman JH, Reich P, Kelley Mj, Rogers MP. Sounding Board. Patients who read their hospitals charts. N Engl J Med 1980;302:169-71.
7. Stevens DP, Stagg R, Mackay IR. What happens when hospitalised patients see their own records. Ann Int Med 1977;86:474-7. (Pubitemid 8078963)
8. Patient- and family-centered care and the role of the emergency physician in providing care to a child in the ED. (American Academy of Paediatrics and American college of Emergency Physicians) American Academy of Paediatrics 2006. Available from: www.pediatrics.org/cgi/doi/co.1542/peds.2006-2588 [Last accessed on 2010 June 11].
9. Family centered care and the paediatricians role. Pediatrics 2003;112:691-7.
10. The Joint Commission. Accreditation Program: Ambulatory Healthcare. National Patient Safety Goals. 2009: The Joint Commission on Accreditation of Healthcare Organisation. Available from: http://www.jointcommission.org/. [Last Accessed on 2010 Apr 17].
11. Little P, Everitt H, Williamson I, Warner G, Moore M, Gould C, et al. Preferences of patients for patient-centered approach to consultation in primary care: An observational study. BMJ 2001;322:468-72. (Pubitemid 32238808)
12. Stewart MA. Effective physician-patient communication and health outcomes: A review. CMAJ 1995;152:1423-33.
13. Stevenson FA, Barry CA, Britten N, Barber N, Bradley CP. Doctor-patient communication about drugs: The evidence for shared decision making. Soc Sci Med 2000;50:829-40. (Pubitemid 30058265)
14. Davies PG. Patient centeredness. J Epidemiol Community Health 2007;61:39-49.
15. Carlton T, Cheetham A, DeSilva K, Glazebrook C. International schizophrenia research and the concept of patient-centeredness: An analysis over two decades. Int J Soc Psychiatry 2009;55:157-69.
16. OConnor AM, Legare F, Stacey D. Risk communications in practice: the contribution of decision aids. BMJ 2003;327:736-40. (Pubitemid 37176762)
17. Berwick DM, James BC, Coye M. The connections between quality measurements and improvement. Med Care 2003;41(1 suppl):130-8.
18. Porter ME, Teisberg EO. How physicians can change the future of health care. JAMA 2007;297:1103-11. (Pubitemid 46425515)
19. Chung CH. The 10 Cs for Emergency physicians. Hong Kong J Emerg Med 2005;12:1-5.